Key Features of Desk.com
- Easy-to-use dashboard
- Collaborative tool supports Facebook, Twitter, & Gmail cases
- Sophisticated business rules efficiently route cases
- Flex pricing to support whole company
- Airtight case management system
- Complaint Tracking System
- Self-service support center
- Social Media integration
- Bulk Updating
- Labels and Custom Fields
- Customer Profiles
- Case History
- Mobile Support
- Multilingual Support
- Business Insights
- Integration with GetSatisfaction, Salesforce, Google Apps
- Olark, Do, Snapengage Integration
- Create Cases from Facebook Messages.
Screenshots Click image for larger version
Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. The first Full-Time Agent is always FREE.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging
|Intended Users:||Freelancers, Large Enterprises, Mid Size Business, Small Business|
|Devices Supported:||Android, iPhone-iPad, Mac, RIM-BlackBerry, Web-based, Windows|
|Supported Countries:||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages:||Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish|
|Support Options:||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories:||· Customer Service · Online CRM · Call Center · Help Desk and Ticket Management · Support Services · Social CRM · Customer Support · Feedback Management|
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
$27/year for basic support tools for up to 3 agents
$29/year per agent billed annually
$39/month per agent billed monthly
* better agent experience
* stop cases from falling through the cracks
* cut down on time per case
* whole company support
"I think Desk.com is just about the perfect customer support interface. It's an amazing system. I've been in charge of Customer Support for other companies — running the gamut from an email inbox to an enterprise-level sales and support platform — and Desk.com is so much easier."
Brooke Steger, Operations Manager, Off & Away
Boost Your Customer Satisfaction
Customer satisfaction first and foremost does the customer feel like they were heard. Did their voice matter? And this is the why Desk.com is so important that we are able to provide that level of service very quickly. The mobile application really allows us to be going all the time. It’s one of the most straightforward apps I’ve ever seen. And that’s how it should be. One of the things that we’re most excited about is taking the ability to have dialogue with our guests from a few to many. And what Desk.com really allows the company to do with confidence that it’s actually going to follow through with is, pass the ability to respond to guests to all of our general managers and all of our different restaurants. And, have a tracking mechanism to make sure that the guests are actually being taken care of. We could never have imagined doing that before.
— John (15th of March)
Easy to reach and quick to respond
Using Desk.com has removed the limitations that used to keep us from doing what we wanted to do. We always wanted to provide service in a really special way and some of the things we wanted to do were really too difficult to do in older software. Desk.com enables us to interact with them to the fullest. When we first started working with Desk.com, one of the things we were most impressed with was the responsiveness and depth of interaction they had with us. Desk.com was always easy to reach and quick to respond with really great information. Desk.com gives us the reporting capabilities to really manage our reply statistics, so we can make sure we’re getting back to people in a really timely manner.
— Todd (15th of March)
A delightful experience
Desk is by far one of the best tools I’ve worked with for multi-channel funneling all this chatter into one central repository; and managing a work load day to day. It’s excellent. You don’t drop a ball with Desk.com. We really needed something to launch cost effectively, fast, and easy. And, Desk absolutely fit the bill. We were able to get up and running within 48 hours. Easy experience. A delightful experience. It’s been a God-send.
— Michael (15th of March)
Watch Desk.com in Action
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