Desk.com – Help Desk + Social CRM + Customer Support
Software by Desk.com
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What is Desk.com?
Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.
Quick links · Tour · Pricing · References
Pricing
First Agent is always free $1/hour for flex (part-time) agents $49/month for additional full-time agents In order to bring the voice of the customer to the entire organization, we have created a supplemental option called "Flex" hours. The spirit of "Flex" hours is to allow users who are not "full-time" agents to participate in the support experience.
Integrations
Integrated with: Salesforce, Google Apps, Get Satisfaction
Integrated by: Nicereply.com, IronStratus, Shopify, Get Satisfaction
More Information on Integration: Salesforce, Google Apps, Get Satisfaction
Mobile apps
| iOS (iPhone/iPad) | Yes |
| Android | No |
| RIM BlackBerry | No |
| Windows Phone | No |
| Symbian | No |
Categories: Social Media Software, Customer Service Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Social CRM Software, Customer Support Software, Feedback Management Software
Watch Desk.com in Action
Grooveshark Loves Assistly (Now Desk.com)
Review by Graham Murphy on 2011-05-09
Assistly is an extremely powerful support tool that has allowed us to support our registered user base of over 10 million users with relative ease. Considering the minimal setup time and free trial, there is little reason not to at least explore the system to see if it meets your needs (I'm certain it will exceed your expectations).
Solution that grows with your business
Review by Happy Customer on 2011-05-27
Easy to use interface with seamless integration of social media provide a complete solution.
Weheartit.com *hearts* Assistly (Now Desk.com)
Review by FabioGiolito on 2011-05-11
We've tried several support tools before finding Assistly and nothing compares to it. The free trial period allowed us to test the full power of the system and we loved it. We're now able to help our users faster and get more job done.
Assistly (Now Desk.com) is Incredible
Review by Kyle West on 2011-05-12
We recently moved to Assistly from Salesforce and couldn't be any happier with the application. Assistly does everything well, but I have 3 favorites: 1. The agent (where you work cases) is intuitive, responsive, fast, and easy to use. It makes churning though customer requests as enjoyable an experience as possible. There are also a ton of advanced features (respond to many at once, canned responses, macros) that we're just now getting in the habit of using. Incredibly efficient. 2. Assistly allows you to customize EVERYTHING from email templates to business rules. Our support portal looks great, our emails look great, and our business rules keep everything humming along. 3. The Assistly team is very responsive and helpful. All my questions have been answered quickly and thoroughly. It's certainly refreshing to find from a young company. Kyle
Streamlines helpdesk to a great degree
Review by Rakesh on 2011-07-19
I think Assistly streamlines helpdesk to a great degree. In addition, it has a great GUI-based interface that makes it easy for almost anyone to come in and start working. From the organizational perspective, it is great because it is scalable. This ensures that you can decrease or increase your costs based on your budget. However, the best part about Assistly’s interface is that it is a graphical user interface in the best sense of the word. What this means is that you do have text-intensive and heavy screens even when you are setting business rules. Instead, you have clean, graphics-based interface makes setting business rules and permissions easy and, might I even say, a pleasure?
Read all Reviews for Desk.com →
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