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Desk.com

Help Desk + Social CRM + Customer Support
(based on 18 reviews)
  • 17,557 followers
  • 7,123 fans

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Key Features of Desk.com

  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company
  • Airtight case management system
  • Complaint Tracking System
  • Self-service support center
  • Social Media integration
  • Macros
  • Bulk Updating
  • Labels and Custom Fields
  • Customer Profiles
  • Case History, Escalation and Case Tracking
  • Mobile Support
  • Multilingual Support
  • Business Insights
  • Integration with GetSatisfaction, Salesforce, Google Apps
  • Olark, Do, Snapengage Integration
  • Create Cases from Facebook Messages.
  • Multi-channel case management
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Screenshots of Desk.com

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Overview of Desk.com

Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more.

Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.

Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

Read full description of Desk.com ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsTRUSTe
Categories· CRM Software · Customer Service Software · Online CRM Software · Knowledge Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Feedback and Reviews Management Software · Issue Tracking Software

Desk.com Pricing

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starter Plan
$3/month per agent billed annually
Standard Plan
$30/month per agent billed annually
$35/month per agent month-to-month
Plus Plan
$50/month per agent billed annually
$65/month per agent month-to-month

Benefits

* better agent experience
* stop cases from falling through the cracks
* cut down on time per case
* whole company support

"I think Desk.com  is just about the perfect customer support interface. It's an amazing system. I've been in charge of Customer Support for other companies — running the gamut from an email inbox to an enterprise-level sales and support platform — and Desk.com is so much easier."

Brooke Steger, Operations Manager, Off & Away

save your team time and give agents the context they need

Anica24th of February 17:24

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past. On-hand histories save your team time and give agents the context they need to know if the customer’s complaint is a repeat issue, and how it was handled in the past

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best I have ever used

Vern Barlow9th of October, 2013 19:29

The Help Software is the best I have ever used. At Desk.com the customer support team helped me step by step even with a standard issue that was common they helped me get through. Thank You for being out there Desk.com

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Boost Your Customer Satisfaction

John15th of March, 2013 11:51

Customer satisfaction first and foremost does the customer feel like they were heard. Did their voice matter? And this is the why Desk.com is so important that we are able to provide that level of service very quickly. The mobile application really allows us to be going all the time. It’s one of the most straightforward apps I’ve ever seen. And that’s how it should be. One of the things that we’re most excited about is taking the ability to have dialogue with our guests from a few to many. And what Desk.com really allows the company to do with confidence that it’s actually going to follow through with is, pass the ability to respond to guests to all of our general managers and all of our different restaurants. And, have a tracking mechanism to make sure that the guests are actually being taken care of. We could never have imagined doing that before.

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Desk.com: Customer Support Software


Desk.com offers a range of customer support tools for small business owners. The customer support application will supply you with your own support agents, who come with a selection of tools and operate within an entirely web-based environment.

Read the full GetApp analysis →
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