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Desk.com

Software by Desk.com

Help Desk + Social CRM + Customer Support

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• 4.7
• 16 reviews
• 16,590 followers
• 4,185 likes

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Key Features of Desk.com

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Overview of Desk.com

Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. The first Full-Time Agent is always FREE.

Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.

Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging

Read full description for Desk.com ↓

Unify Conversations - It's important to track not only what your customers are saying to you, but also what they're saying about you. Desk.com's help desk software collects, and organizes your customers' conversations in one place giving your business a 360 degree view of your customer interactions.

Case Distribution - Configurable business rules, and case filters enable your business to systematically assign cases to the right people, ensuring that your team doesn't miss a beat. Desk.com's help desk software is designed to help you optimize your customer support processes.

Know Your Customers - Desk.com's help desk software gives your support team access to your customer's entire history at a glance, supplemented with data from your internal systems, enabling your business to deliver personalized, knowledgeable service.

Maximize Efficiency - Business rules, custom macros, bulk management, and knowledge base help your business cut down on the amount of time your support team spends responding to commonly asked questions, allowing you to focus on wowing your customers.

Unified Knowledge Base - Help your team consistently deliver great service by building a synchronized repository of agent knowledge. Help your customers help themselves by giving them access to the same knowledge base via robust, real-time Frequently Asked Questions on your site.

Chart your Success - Desk.com's built-in Analytics Dashboard visualizes your support data into colorful graphs so that you can easily spot trends and areas for improvement. The graphs can be configured to show only the date ranges and variables relevant to your business.

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Specifications

Desk.com Pricing

Benefits

* better agent experience
* stop cases from falling through the cracks
* cut down on time per case
* whole company support

"I think Desk.com  is just about the perfect customer support interface. It's an amazing system. I've been in charge of Customer Support for other companies — running the gamut from an email inbox to an enterprise-level sales and support platform — and Desk.com is so much easier."

Brooke Steger, Operations Manager, Off & Away

User Reviews for Desk.com

  Boost Your Customer Satisfaction

Customer satisfaction first and foremost does the customer feel like they were heard. Did their voice matter? And this is the why Desk.com is so important that we are able to provide that level of service very quickly. The mobile application really allows us to be going all the time. It’s one of the most straightforward apps I’ve ever seen. And that’s how it should be. One of the things that we’re most excited about is taking the ability to have dialogue with our guests from a few to many. And what Desk.com really allows the company to do with confidence that it’s actually going to follow through with is, pass the ability to respond to guests to all of our general managers and all of our different restaurants. And, have a tracking mechanism to make sure that the guests are actually being taken care of. We could never have imagined doing that before.

— John (15th of March)

  Easy to reach and quick to respond

Using Desk.com has removed the limitations that used to keep us from doing what we wanted to do. We always wanted to provide service in a really special way and some of the things we wanted to do were really too difficult to do in older software. Desk.com enables us to interact with them to the fullest. When we first started working with Desk.com, one of the things we were most impressed with was the responsiveness and depth of interaction they had with us. Desk.com was always easy to reach and quick to respond with really great information. Desk.com gives us the reporting capabilities to really manage our reply statistics, so we can make sure we’re getting back to people in a really timely manner.

— Todd (15th of March)

  A delightful experience

Desk is by far one of the best tools I’ve worked with for multi-channel funneling all this chatter into one central repository; and managing a work load day to day. It’s excellent. You don’t drop a ball with Desk.com. We really needed something to launch cost effectively, fast, and easy. And, Desk absolutely fit the bill. We were able to get up and running within 48 hours. Easy experience. A delightful experience. It’s been a God-send.

— Michael (15th of March)

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Watch Desk.com in Action

Integrations

CloudWork Integrations

CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. CloudWork takes advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Vendor Native Integrations