Logo for Desk.com

Desk.com

Online customer service software
(based on 18 reviews)
  • 35,612 followers
  • 8,038 fans

Visit Website

Key Features of Desk.com

  • Universal inbox that aggregates cases from multiple channels
  • Case management with advanced routing tools and filters
  • Productivity tools, including custom macros & bulk updating
  • Mobile-optimized and custom branded self-service centers
  • Real-time business insights with team and channel performanc
  • Collaborate & respond to cases on-the-go with the mobile app
  • Multilingual support with 5 languages
  • Integrate with Salesforce, JIRA, LiveChat, MailChimp, Zapier
  • Flex pricing to support whole company
  • Scale to Service Cloud as your need for customization grows
Desk.com advertisement

Screenshots of Desk.com

Screenshot #1 of Desk.com ()
Screenshot #2 of Desk.com ()
Screenshot #3 of Desk.com ()
Screenshot #4 of Desk.com ()
Screenshot #5 of Desk.com ()

Overview of Desk.com

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

Read full description of Desk.com ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsTRUSTe
Categories· CRM Software · Customer Service Software · Online CRM Software · Knowledge Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Service Desk Software · Social CRM Software · Customer Support Software · Feedback and Reviews Management Software · Issue Tracking Software

Desk.com Pricing

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starter Plan
$3/month per agent billed annually

Standard Plan
$30/month per agent billed annually
$35/month per agent month-to-month

*Plus Plan
$50/month per agent billed annually
$65/month per agent month-to-month

*most popular

Benefits

* intelligent agent console
* faster case resolution
* mobile-optimized self-service support
* intuitive reporting
* easy integration with other systems
* whole company support

save your team time and give agents the context they need

Anica24th of February 17:24

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past. On-hand histories save your team time and give agents the context they need to know if the customer’s complaint is a repeat issue, and how it was handled in the past

Read all reviews for Desk.com

best I have ever used

Vern Barlow9th of October, 2013 19:29

The Help Software is the best I have ever used. At Desk.com the customer support team helped me step by step even with a standard issue that was common they helped me get through. Thank You for being out there Desk.com

Read all reviews for Desk.com

Boost Your Customer Satisfaction

John15th of March, 2013 11:51

Customer satisfaction first and foremost does the customer feel like they were heard. Did their voice matter? And this is the why Desk.com is so important that we are able to provide that level of service very quickly. The mobile application really allows us to be going all the time. It’s one of the most straightforward apps I’ve ever seen. And that’s how it should be. One of the things that we’re most excited about is taking the ability to have dialogue with our guests from a few to many. And what Desk.com really allows the company to do with confidence that it’s actually going to follow through with is, pass the ability to respond to guests to all of our general managers and all of our different restaurants. And, have a tracking mechanism to make sure that the guests are actually being taken care of. We could never have imagined doing that before.

Read all reviews for Desk.com


Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with Desk.com
ZendeskCustomer Management
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare with Desk.com
FreshdeskCustomer Management
HappyFox
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
Visit WebsiteCompare with Desk.com
HappyFoxCustomer Management
Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
Visit WebsiteCompare with Desk.com
Zoho SupportCustomer Management
Kayako
  • · Support ticketing with email integration
  • · Fully featured live chat for your helpdesk and your website
  • · Real-time visitor monitoring
  • · Track and record phone calls
Visit WebsiteCompare with Desk.com
KayakoIT Management
TeamSupport.com
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
Visit WebsiteCompare with Desk.com
TeamSupport.comCustomer Management

Desk.com: Customer Support Software


Desk.com offers a range of customer support tools for small business owners. The customer support application will supply you with your own support agents, who come with a selection of tools and operate within an entirely web-based environment.

Read the full GetApp analysis →
Desk.com advertisement
Desk.com advertisement

Related Articles


Customer Service

Customer Management / CRM

Benefits

App Reviews

Business Needs

Productivity

Choosing Providers & Partners

News

Tutorial Center

Opinions & Concerns

Desk.com advertisement

Page last modified