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Deskero

The social customer care
(based on 5 reviews)
  • 572 followers

Key Features of Deskero

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching
  • Reply Macros in order to save time on most common tasks
  • Customizable feedback widget to use directly on your website
  • Top Clients management to make special client feel loved
  • Complete knowledge base for quick self service solutions
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat - Help your customers in real time
  • Social monitor features to track & compare competition
  • Additional custom portals for specific products
  • Customizable database tailored to suit your needs
  • Service levels configuration to guarantee top performances
  • Open Rest API
  • Advanced scenario execution
  • Advanced reports & analytics
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Screenshots of Deskero

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Overview of Deskero

Deskero is a cloud-based customer care software that provides a simple yet effective help desk solution. It offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Deskero aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

Read full description of Deskero ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedWeb-based
Supported CountriesAsia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesEnglish, French, Italian, Spanish
Support OptionsKnowledge Base, Online Support
CertificationsSafe Harbor
Categories· Customer Service · Help Desk and Ticket Management · Live Chat · Customer Support · Feedback and Reviews Management

Deskero Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use, with live chat
$78 per agent/month for Power plan, for advanced ticket system features, with live chat

Also offers a completely free plan that’s perfect for non-professionals

Benefits

Accept support queries from different sources and keep everything organized on a single platform.

Deskero interacts with your Social channels natively, without any complex configuration. Answer any query quicker and never lose a mention again.

Accept and answer customer queries/ requests real time via Live chat.

Our Social tracking features give you quick access to everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.

Gather feedback and comments directly from your web site through an embedded widget.

Make your clients feel at home personalizing and branding your Helpdesk.

Deskero can be easily adapted to your business and become exactly what you need. Make your job easier and faster inserting custom fields you might need for your Helpdesk.

Great improvements with little effort

Caleb-W11th of September, 2013 11:47

Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.

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Simplicity and flexibility at a good price

Hank28th of August, 2013 05:13

Great help desk system with a penchant for social networks

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great looking help desk with brilliant features

Roberto17th of July, 2013 09:48

Great interface, good social integration and a very strong ticket system & knowledge base.

Read all reviews for Deskero


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  • · Fully featured live chat for your helpdesk and your website
  • · Real-time visitor monitoring
  • · Track and record phone calls
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  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
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Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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HappyFox
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
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Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
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Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
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