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Deskero

Social Customer Care + Ticket Help Desk


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Key Features of Deskero

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Immediatly convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching
  • Reply Macros in order to save time on most common tasks
  • Customizable feedback widget to use directly on your website
  • Top Clients management to make special client feel loved
  • Complete knowledge base for quick self service solutions
  • Exporting knowledge base to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Social monitor features to track & compare competition
  • Additional custom portals for specific products
  • Customizable database tailored to suit your needs
  • Service levels configuration to guarantee top performances
  • Open Rest API
  • Advanced scenario execution
  • Complete set of reports & analytics

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Overview of Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

Read full description for Deskero ↓

Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported: Web-based
Supported Countries: Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: English, French, Italian, Spanish
Support Options: Knowledge Base, Online Support
Certifications: Safe Harbor
Categories:· Customer Service Software · Online CRM Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Feedback and Reviews Management Software · Issue Tracking Software

Deskero Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use
$78 per agent/month for Power plan, for advanced ticket system features

Also offers a completely free plan that’s perfect for non-professionals

Benefits

The focus of the software is on sheer simplicity: to offer truly impeccable customer service, even while running on a budget. And to bring it to the next level using social networks in a modern and smart way, but without wasting hours of time in training.

Deskero isn’t your usual boring management software: Deskero has a truly bold personality, both in its looks and substance.

Great care was taken over the design of its user-interface, which is graphically beautiful, minimal yet flexible enough to easily adapt to any kind of necessity. And it’s so intuitive and simple to use that it won’t require any kind of training.

The exclusive social monitor features enable you to monitorize the social network activities of your products and your competitor and keep in touch with comments and mentions.

User Reviews for Deskero

  Great improvements with little effort

Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.

— Caleb-W (11th of September, 2013 11:47)

  Simplicity and flexibility at a good price

Great help desk system with a penchant for social networks

— Hank (28th of August, 2013 05:13)

  great looking help desk with brilliant features

Great interface, good social integration and a very strong ticket system & knowledge base.

— Roberto (17th of July, 2013 09:48)

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