Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Supported Countries||Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||English, French, Italian, Spanish|
|Support Options||Knowledge Base, Online Support|
|Categories||· Customer Service · Online CRM · Help Desk and Ticket Management · IT Support Services · Social CRM · Customer Support · Feedback and Reviews Management · Issue Tracking|
$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use
$78 per agent/month for Power plan, for advanced ticket system features
Also offers a completely free plan that’s perfect for non-professionals
The focus of the software is on sheer simplicity: to offer truly impeccable customer service, even while running on a budget. And to bring it to the next level using social networks in a modern and smart way, but without wasting hours of time in training.
Deskero isn’t your usual boring management software: Deskero has a truly bold personality, both in its looks and substance.
Great care was taken over the design of its user-interface, which is graphically beautiful, minimal yet flexible enough to easily adapt to any kind of necessity. And it’s so intuitive and simple to use that it won’t require any kind of training.
The exclusive social monitor features enable you to monitorize the social network activities of your products and your competitor and keep in touch with comments and mentions.
Great improvements with little effortCaleb-W11th of September, 2013 11:47
Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.
Simplicity and flexibility at a good priceHank28th of August, 2013 05:13
Great help desk system with a penchant for social networks
great looking help desk with brilliant featuresRoberto17th of July, 2013 09:48
Great interface, good social integration and a very strong ticket system & knowledge base.
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