Deskero is a cloud-based customer care software that provides a simple yet effective help desk solution. It offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Deskero aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Supported Countries||Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||English, French, Italian, Spanish|
|Support Options||Knowledge Base, Online Support|
|Categories||· Customer Service · Help Desk and Ticket Management · Live Chat · Customer Support · Feedback and Reviews Management|
$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use, with live chat
$78 per agent/month for Power plan, for advanced ticket system features, with live chat
Also offers a completely free plan that’s perfect for non-professionals
Accept support queries from different sources and keep everything organized on a single platform.
Deskero interacts with your Social channels natively, without any complex configuration. Answer any query quicker and never lose a mention again.
Accept and answer customer queries/ requests real time via Live chat.
Our Social tracking features give you quick access to everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.
Gather feedback and comments directly from your web site through an embedded widget.
Make your clients feel at home personalizing and branding your Helpdesk.
Deskero can be easily adapted to your business and become exactly what you need. Make your job easier and faster inserting custom fields you might need for your Helpdesk.
Great improvements with little effortCaleb-W11th of September, 2013 11:47
Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.
Simplicity and flexibility at a good priceHank28th of August, 2013 05:13
Great help desk system with a penchant for social networks
great looking help desk with brilliant featuresRoberto17th of July, 2013 09:48
Great interface, good social integration and a very strong ticket system & knowledge base.
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