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Freshdesk

Customer support software that helps you promise, deliver and wow.


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Key Features of Freshdesk

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

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Overview of Freshdesk

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

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Quick Links

References      Free Trial      Pricing      Tour      Documentation     

Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported: Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported Countries: Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish
Support Options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications: Safe Harbor
Categories:· Customer Service Software · Other Customer Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software

Freshdesk Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $19 per agent per month.
Garden - $29 per agent per month.
Estate - &49 per agent per month.

Benefits

Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels

User Reviews for Freshdesk

  Very Well Thought Through

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

— Michael (16th of August, 2013 13:25)

  great helpdesk at a great price

great helpdesk app, easy to use, full of features

— karim (9th of April, 2013 03:32)

  Freshdesk Makes Support Easy

As a small business, we have lots of things to worry about. As our business grew and as we got busier, we needed something to help us manage our customer support needs. Freshdesk was really easy to start using and the price was right. Once we started using it, we were hooked!

— Cameron Ring (4th of April, 2013 19:18)

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