Freshdesk – Helpdesk + Social Customer Support
Software by Freshdesk Inc.
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What is Freshdesk?
Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.
A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.
Quick links · Demo · Sign Up · Pricing · Tour
Pricing
Freshdesk is priced per customer support agent per month. You can choose from 3 plans Sprout - $9 per agent per month Blossom - $19 per agent per month Garden - $29 per agent per month
Integrations
Integrated with: CapsuleCRM, Twitter, Facebook, Olark
More Information on Integration: CapsuleCRM, Twitter, Facebook, Olark
Mobile apps
| iOS (iPhone/iPad) | Yes |
| Android | Yes |
| RIM BlackBerry | Yes |
| Windows Phone | Yes |
| Symbian | No |
Categories: Customer Service Software, Scheduling Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Social CRM Software, Customer Support Software, Remote Support Software
Watch Freshdesk in Action
Perfect for our needs!
Review by Alissa on 2012-05-10
FreshDesk impressed me immediately with it's simple, intuitive interface and great price point. It's a great cloud-based product for small to mid-sized companies with primarily internet-based customer service.
Freshdesk is easy to master
Review by Michelle Nachum on 2011-05-30
Freshdesk has all the basics of what most help desk or IT support departments need. The pricing is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection. It does not have a lot of bells and whistles – but rather provides a very straightforward solution that is easy to learn and performs well.
A Fresh Look at the New Freshdesk
Review by Rakesh Sharma on 2012-03-20
The biggest win at Freshdesk is a major upgrade of the solution’s feature set, one that the call company refers to as Freshdesk 2.0. Best features: - Email commands – This feature lets agents manage, update and even assign tickets right from their email, along with a reply to a support ticket. - Email to knowledge base – This feature makes it easy for an agent to convert an email thread or a ticket reply into a knowledge base article, from the mailbox. - Enhanced reporting- The reporting interface has been completely revamped and enables users to generate extensive and detailed reports.
Fantastic Tool, Incredible Support, Unbeatable Price
Review by Scott on 2012-04-02
Their name says it all - a breath of fresh air when it comes to support systems. A bright, energetic company that is providing a tool at a price which is perfect for SME's. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests. It's like having our own personal development team providing an enterprise level ticketing system at a fraction of the price of other systems currently on the market.
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