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Freshdesk

Customer support/ helpdesk software
(based on 16 reviews)
  • 9,161 followers
  • 57,578 fans

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Key Features of Freshdesk

  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company
  • Multi-language & multi-time zone support
  • Integration with Google Apps, Salesforce, SugarCRM, and more
  • Surveys to measure customer satisfaction
  • Smart automations to save your agents time
  • Integrated game mechanics to motivate your agents
  • Insights and powerful reports about your help desk

Screenshots of Freshdesk

Screenshot #1 of Freshdesk (2a - Language full)
Screenshot #2 of Freshdesk (1c - Top - Self Service)
Screenshot #3 of Freshdesk (1a - Leaderboard (Full))
Screenshot #4 of Freshdesk (2 - Email Ticketing - Agents)
Screenshot #5 of Freshdesk (1 - Top - Email Ticketing )

Overview of Freshdesk

Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

Read full description of Freshdesk ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAsia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Other Customer Management Software · Recruitment Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software

Freshdesk Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.

Benefits

Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it.

Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc.

Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.

Configurable and customizable - A gallery of themes to choose from to make your customers feel at home, and the ability to automate workflows and manage escalations

Great support - If you ever have a problem, you can write to us, send us a tweet or just call us.



Verified
Reviewer

Sign up feature is not working

Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August 22:46

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it. This is huge. I also submitted a ticket for them to fix it. Their usual response is they will look into it and they close the ticket out.

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Very Well Thought Through

Michael16th of August, 2013 13:25

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

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great helpdesk at a great price

karim9th of April, 2013 03:32

great helpdesk app, easy to use, full of features

Read all reviews for Freshdesk


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Freshdesk: Cloud-based customer support and helpdesk solution


Freshdesk offers a host of tools for sorting and prioritizing help requests in a more efficient manner. The help desk software augments two-way communication between your customer services reps and their clients, providing a more user-friendly experience to both staff and customers.

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