Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported||Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone|
|Supported Countries||Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish|
|Support Options||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Customer Service Software · Other Customer Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software|
Freshdesk is priced per support agent per month, and has 4 different plans.
Sprout - $15 per agent per month (first 3 agents free).
Blossom - $19 per agent per month.
Garden - $29 per agent per month.
Estate - &49 per agent per month.
Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels
Very Well Thought ThroughMichael16th of August, 2013 13:25
FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.
Watch Your Tickets And Gamify Your HelpdeskRakesh Sharma9th of April, 2013 13:11
Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette
great helpdesk at a great pricekarim9th of April, 2013 03:32
great helpdesk app, easy to use, full of features
Freshdesk offers a host of tools for prioritizing help requests by facilitating two-way communication between support and customer services staff and their clients. Freshdesk helps small to mid-sized companies build a fully-functional help and support desk through their cloud-based software.Read the full GetApp analysis →
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