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Freshdesk

Software by Freshdesk Inc.

Helpdesk + Social Customer Support

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• 4.6
• 16 reviews
• 2,871 followers
• 56,703 likes

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Key Features of Freshdesk

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Overview of Freshdesk

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.

A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

Read full description for Freshdesk ↓

Freshdesk is a cloud based customer support software. It includes helpdesk ticketing, a modern knowledge base, self-service portal, a community platform to engage customers and Contact Management functionality.

Freshdesk setup is a breeze and it in a few minutes your support emails can be viewed as Freshdesk tickets. Using the Dispatch'r functionality you can automate ticket dispatch.

Freshdesk also includes several awesome features like Scenario Automations, SLAs and Business Hours, customizable Ticket Fields and Email Notifications.

You can setup two way integration between your customer discussion forums and the ticketing system. So a forum question by a customer can be linked to a ticket and a reply to a ticket can automatically be posted as a forum response as well.

You can use the Freshdesk knowledge base to document common solutions to frequent questions and known problems. You can include You Tube videos, Slideshare presentations and other embeddable widgets in your knowledge base articles.

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Specifications

Freshdesk Pricing

Benefits

Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels

User Reviews for Freshdesk

  Watch Your Tickets And Gamify Your Helpdesk

Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette

— Rakesh Sharma (9th of April)

  great helpdesk at a great price

great helpdesk app, easy to use, full of features

— karim (9th of April)

  Freshdesk Makes Support Easy

As a small business, we have lots of things to worry about. As our business grew and as we got busier, we needed something to help us manage our customer support needs. Freshdesk was really easy to start using and the price was right. Once we started using it, we were hooked!

— Cameron Ring (4th of April)

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Watch Freshdesk in Action

Integrations

Vendor Native Integrations