Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported||Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone|
|Supported Countries||Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish|
|Support Options||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Customer Service Software · Call Center Software · Help Desk and Ticket Management Software · IT Service Desk Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software|
Freshdesk is priced per support agent per month, and has 4 different plans.
Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.
Intuitive - Freshdesk is refreshingly easy to use, and takes very little time to get started with - if you need something it's right there where you need it.
Integrated game mechanics - Turn every ticket into a chance for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc.
Affordable pricing - Freshdesk is free forever for three agents. Four other affordable plans for you to choose from as you grow.
Configurable and customizable - A gallery of themes to choose from to make your customers feel at home, and the ability to automate workflows and manage escalations
Great support - If you ever have a problem, you can write to us, send us a tweet or just call us.
Sign up feature is not workingBenjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August 22:46
I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it. This is huge. I also submitted a ticket for them to fix it. Their usual response is they will look into it and they close the ticket out.
Very Well Thought ThroughMichael16th of August, 2013 13:25
FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.
great helpdesk at a great pricekarim9th of April, 2013 03:32
great helpdesk app, easy to use, full of features
Freshdesk offers a host of tools for sorting and prioritizing help requests in a more efficient manner. The help desk software augments two-way communication between your customer services reps and their clients, providing a more user-friendly experience to both staff and customers.Read the full GetApp analysis →
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