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Freshdesk

Exceptional customer support for everyone
(based on 16 reviews)
  • 9,043 followers
  • 57,578 fans

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Key Features of Freshdesk

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Overview of Freshdesk

Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

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Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAsia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Other Customer Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software

Freshdesk Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.

Benefits

Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels



Verified
Reviewer

Sign up feature is not working

Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August 22:46

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it. This is huge. I also submitted a ticket for them to fix it. Their usual response is they will look into it and they close the ticket out.

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Very Well Thought Through

Michael16th of August, 2013 13:25

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

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great helpdesk at a great price

karim9th of April, 2013 03:32

great helpdesk app, easy to use, full of features

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FreshserviceReviews: 5
Avg rating: 4.2
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Fresh Desk: Cloud-based customer support and helpdesk solution


Freshdesk offers a host of tools for prioritizing help requests by facilitating two-way communication between support and customer services staff and their clients. Freshdesk helps small to mid-sized companies build a fully-functional help and support desk through their cloud-based software.

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