Key Features of Freshdesk
- Email to Ticket Conversion
- Knowledge Base
- Self Service Portal
- Service Level Agreements
- Automations - Ticket routing, scenario automations
- Multi-channel support, including Facebook & Twitter
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand Support
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboard & gamification
Screenshots Click image for larger version
Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.
A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.
|Intended Users:||Associations, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported:||Android, iPhone-iPad, Mac, RIM-BlackBerry, Web-based, Windows, Windows Phone|
|Supported Countries:||Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages:||Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish|
|Support Options:||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories:||· Customer Service · Call Center · Help Desk and Ticket Management · Support Services · Social CRM · Customer Support · Issue Tracking|
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
Freshdesk is priced per support agent per month, and has 4 different plans.
Sprout - $15 per agent per month (first 3 agents free).
Blossom - $19 per agent per month.
Garden - $29 per agent per month.
Estate - &49 per agent per month.
Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels
Watch Your Tickets And Gamify Your Helpdesk
Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette
— Rakesh Sharma (9th of April)
great helpdesk at a great price
great helpdesk app, easy to use, full of features
— karim (9th of April)
Freshdesk Makes Support Easy
As a small business, we have lots of things to worry about. As our business grew and as we got busier, we needed something to help us manage our customer support needs. Freshdesk was really easy to start using and the price was right. Once we started using it, we were hooked!
— Cameron Ring (4th of April)
Watch Freshdesk in Action
Vendor Native Integrations
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