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Freshdesk

Customer support software that helps you promise, deliver and wow.
(based on 15 reviews)
  • 8,690 followers
  • 57,578 fans

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Key Features of Freshdesk

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
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Screenshots of Freshdesk

Screenshot #1 of Freshdesk (Freshdesk- Customer Support)
Screenshot #2 of Freshdesk (Freshdesk - Customer Support)
Screenshot #3 of Freshdesk (Freshdesk - Customer Support)

Overview of Freshdesk

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

Read full description of Freshdesk ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAsia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Other Customer Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software

Freshdesk Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $19 per agent per month.
Garden - $29 per agent per month.
Estate - &49 per agent per month.

Benefits

Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels

Very Well Thought Through

Michael16th of August, 2013 13:25

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

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Watch Your Tickets And Gamify Your Helpdesk

Rakesh Sharma9th of April, 2013 13:11

Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette

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great helpdesk at a great price

karim9th of April, 2013 03:32

great helpdesk app, easy to use, full of features

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FreshserviceReviews: 1
Avg rating: 5.0
FreshserviceOnline IT Service Desk with a Fresh Twist
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  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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Desk.com
  • · Easy-to-use dashboard
  • · Collaborative tool supports Facebook, Twitter, & Gmail cases
  • · Sophisticated business rules efficiently route cases
  • · Flex pricing to support whole company
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Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
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Zoho SupportCustomer Management
HappyFox
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
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HappyFoxCustomer Management
Kayako
  • · Support ticketing with email integration
  • · Fully featured live chat for your helpdesk and your website
  • · Real-time visitor monitoring
  • · Track and record phone calls
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KayakoIT Management
TeamSupport.com
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
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TeamSupport.comCustomer Management

Fresh Desk:


Freshdesk offers a host of tools for prioritizing help requests by facilitating two-way communication between support and customer services staff and their clients. Freshdesk helps small to mid-sized companies build a fully-functional help and support desk through their cloud-based software.

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