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What is Get Satisfaction?
Get Satisfaction is a cloud collaboration software that enables you to
- Increase revenue from existing customers
- Improve customer satisfaction
- Capture ideas on how to build better products faster
Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 65,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
Get Satisfaction focuses on outcomes in order to create value for both company and customer. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.
Quick links · Free Trial · Tour · References · Pricing
Pricing
Free, monthly subscription, and annual enterprise plans are available, with a free 30 day trial on monthly subscriptions plans.
Integrations
Integrated with: Desk.com, Salesforce, Zendesk, Jira, Facebook
Integrated by: Shopify, Pivotal Tracker, Desk.com
More Information on Integration: Desk.com, Salesforce, Zendesk, Jira, Facebook
Mobile apps
| iOS (iPhone/iPad) | Yes |
| Android | No |
| RIM BlackBerry | No |
| Windows Phone | No |
| Symbian | No |
Categories: CRM Software, Customer Service Software, Online CRM Software, Brand Management Software, Collaboration Tools Software, Social CRM Software, Customer Support Software, Feedback Management Software
Watch Get Satisfaction in Action
integrates nicely with Salesforce Support Cloud
Review by Andy on 2012-05-10
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.
Review by Dan on 2011-12-22
Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.
Read all Reviews for Get Satisfaction →
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