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Get Satisfaction

Drive Customer Engagement
(based on 4 reviews)
  • 11,025 followers
  • 17,188 fans

Key Features of Get Satisfaction

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities
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Screenshots of Get Satisfaction

Screenshot #1 of Get Satisfaction (Get Satisfaction Communities)
Screenshot #2 of Get Satisfaction (Pampers' Get Satisfaction Community)
Screenshot #3 of Get Satisfaction (Get Satisfaction for Facebook)

Overview of Get Satisfaction

Get Satisfaction is cloud collaboration software that helps you to:

- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs

Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.

Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

Read full description of Get Satisfaction ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportediPhone-iPad, Web-based
Supported CountriesAsia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesDutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Support OptionsFAQs, Forum, Knowledge Base, Online Support
Categories· Customer Loyalty and Gamification · Customer Service · Online CRM · Social CRM · Customer Support · Feedback and Reviews Management · Online Community · Online Forum

Get Satisfaction Pricing

Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Benefits

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

leverage the power of community

Anica24th of February 17:25

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

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Good App

Bushra12th of December, 2012 18:46

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

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integrates nicely with Salesforce Support Cloud

Andy10th of May, 2012 15:02

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Read all reviews for Get Satisfaction


Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
Desk.com
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
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Desk.comCustomer Management
UserVoice
  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
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UserVoiceCustomer Management
TeamSupport.com
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
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TeamSupport.comCustomer Management
Qhub
  • · Market leading online Q&A and FAQ
  • · Your public or PRIVATE community hub
  • · Integrates with Wordpress
  • · Uses YOUR domain name
Learn MoreCompare with Get Satisfaction
QhubQ&A Software that Makes it Easy to Build a Vibrant Community Hub
UserRules
  • · Admin Dashboard
  • · Public Community Forum
  • · Branded Emails
  • · Canned Replies
Learn MoreCompare with Get Satisfaction
UserRules 
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