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What is Help Desk and Ticket Management Software?
Help desk and ticket management software solutions are used to optimize the overall support services offered by companies. They can be used for both internal technical support as well as external customer relationship management. These applications offer a more efficient way to track and organize tickets, record incidents and problems, manage requests and standardize issue-solving procedures helping to build a customized knowledge base for easy referral.
Many help desk applications aim to enhance customer service performance by improving customer feedback through the creation of surveys and online forms. This kind of software allows for the storing and archiving of customer information and interaction history, leading to better case management and providing deeper customer insights.
Help desk ticketing software can also be used to relieve the workload of customer service technicians by generating customer self-service portals, such as searchable knowledge databases, forums and FAQ´s. These applications are generally integrated with various communication platforms such as web, email, phone, chat and social media. The goal of these solutions is to increase customer satisfaction, reduce man hours and service costs, update the knowledge base and improve communication.
Help desk and ticketing software helps to:
Help Desk and Ticket Management Software Comparison
Use GetApp to find the best help desk and ticket management software and services for your needs. Our intuitive directory allows you to make an easy online help desk and ticket management software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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