Featured Help Desk and Ticket Management Apps
  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

    Learn more about Freshdesk →

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer Support and Help Desk Software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

    Learn more about Zoho Support →

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  • Desk.com for Google Apps 
     1

    Software by Desk.com

     

  • Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

    Learn more about Desk.com for Google Apps →

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Help Desk and Ticket Management App Directory
  • Deskero 
     5

    Software by Nabra LTD

    Social Customer Care + Ticket Help Desk

     
  • Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

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  • eStreamDesk Helpdesk 
     3

    Software by eStreamDesk

    Online helpdesk & knowledge base simplified

     
  • Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $99/One-time-fee.

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  • ClickDesk 
     1

    Software by ClickDesk

    Turn your website visitors to happy customers :)

     
  • ClickDesk provides a magic box of Live chat, Voice chat, Help desk and Social Toolbar for your website.

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  • Banckle Live Chat 
     1

    Software by Banckle

     

     
  • Banckle Live Chat is your FREE live support solution hosted in the cloud. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

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  • Help Scout 
     10

    Software by Help Scout

    Scalable Customer Support, No Help Desk Headaches

     
  • Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.

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  • iuvoDesk 
     1

    Software by iuvoDesk, Inc.

    Help Desk and Social Customer Service

     
  • iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface. First user free

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  • viCloning 
     2

    Software by ViClone

    Intelligent Virtual Agent + Live Chat

     
  • Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by clicking on the widget. Why viCloning? - viCloning is 40 times cheaper than live chat - viCloning is 20 times cheaper than replying to emails - viCloning is 60 times more economical than answering phone calls - Quick and easy to deploy - Easy administration and management - Save time and money - viCloning doesn't sleep, go to lunch or on vacation - Powered by an advanced Natural Language Processing engine assures accuracy of responses - Automatic and proactive trainers - and more!

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  • NeuQs Free Helpdesk 
     0

    Software by Neustro Consulting

     

     
  • Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

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  • VentureBox Assist 
     2

    Software by VentureBox, Inc.

     

     
  • VentureBox Assist is a customer management tool for service-based businesses. Securely share documents, track history and assign tasks. Assist makes it easy for any size organization to provide professional service.

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  • PMRobot 
     4

    Software by PMRobot

    Project Management Software for Software Consulting Companies

     
  • How many systems are you using to track your projects? PMRobot combines the most important features you need: bug tracking, client collaboration, and agile project management -- plus file sharing and time tracking. PMRobot's Project Management platform has been engineered specifically for custom software development companies. Spend less time in your inbox and more delivering results for your clients! Try PMRobot today - one project is always free!

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  • HelpDeskSaaS 
     0

    Software by Escon Information Consulting

     

     
  • HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost collaborative package intended to use in B2B or B2C business environment. HelpDeskSaaS is intended to use in every company where customer support and service is a business critical mission. HelpDeskSaaS features and best suitable for companies with multiple customers and their end users, where different profiles of support staff and service representatives are used: Internal and external Help Desks, Call and Contact centers, Web enabled service business.

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  • Intercom 
     1

    Software by Intercom

    Communicate personally with every single customer.

     
  • Intercom has replaced helpdesk, email marketing, customer relationship management, and marketing automation tools for thousands of web businesses with one, simple product.

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  • OffiServ 
     0

    Software by OffiServ

    OffiServ Helpdesk, Resources Management and Purchasing, Absence Management and HR Services

     
  • Want to boost your office productivity? OffiServ helps organizations to support employees in daily issues like: get help for a computer, plan and approve absences or book shared resources. Sign up and improve your employees motivation and organization efficiency!

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  • BeAnywhere Support Express 
     1

    Software by Multiplicar Negócios

     

     
  • Professional remote support solution, no software installation required! Remote control, File transfer and Chat. Access to unattended PCs. Restart and automatically reconnect remote computers. Restart in safe mode included. Generate reports about your support activity over a defined period of time. Fast and secure connection. It works behind any firewall. Free version available.

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  • Apps on Cloud: Enterprise Social Business Application Platform 
     0

    Software by AppsOnCloud

    Employee and Customer collaboration made easy using Apps on Cloud's enterprise social business application platform - driving innovation...

     
  • Manage people, projects, customers and documents with ease. Apps on Cloud provides businesses with necessary tools needed to run a business and/or teams efficiently and effectively.

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  • Banckle Remote Access 
     0

    Software by Banckle

     

     
  • Banckle Remote Access is a FREE and secure solution for helpdesk support. Using the most powerful remote desktop accessing and sharing tool, it provides reliable IT help desk support to meet your business needs and also ensures matchless support for your customers. It can easily be deployed on all computers and devices managed in the business and allow you to control the automation from one centralized location. Other features like file transfer; In-session chat and widgets are also supported.

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  • Yonyx Interactive Guides 
     3

    Software by Yonyx Inc

    Decision tree driven Interactive guides for customer service

     
  • The management of any customer service organization wants to improve customer self service, Agent productivity & Customer Satisfaction (CSAT). This requires a navigational aide that call center agents can follow along interactively, while helping customers or customers can use to help themselves. Yonyx platform provides a cloud based solution to this problem. Your product experts use the Yonyx platform to create Interactive Guides in the form of multimedia flowcharts that Agents and customers can traverse one step at a time along a pathway specific to each scenario customer needs help with. The use of Yonyx guides improves customer self service, improves productivity of call center Agents & improves CSAT scores for the organization.

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Key Benefits & Features

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

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What is Help Desk and Ticket Management Software?

Help desk and ticket management software solutions are used to optimize the overall support services offered by companies. They can be used for both internal technical support as well as external customer relationship management. These applications offer a more efficient way to track and organize tickets, record incidents and problems, manage requests and standardize issue-solving procedures helping to build a customized knowledge base for easy referral.

Many help desk applications aim to enhance customer service performance by improving customer feedback through the creation of surveys and online forms. This kind of software allows for the storing and archiving of customer information and interaction history, leading to better case management and providing deeper customer insights.

Help desk ticketing software can also be used to relieve the workload of customer service technicians by generating customer self-service portals, such as searchable knowledge databases, forums and FAQ´s. These applications are generally integrated with various communication platforms such as web, email, phone, chat and social media. The goal of these solutions is to increase customer satisfaction, reduce man hours and service costs, update the knowledge base and improve communication.

Key Features & Benefits:

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

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