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Help Scout

Scalable Customer Support, No Help Desk Headaches


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Key Features of Help Scout

  • No ticket #'s, emails look like a normal personalized email
  • Rich customer profiles include history, social profiles, etc
  • Actionable, beatiful reports
  • 4-min setup as there is no need to re-brand/create templates
  • Outstanding support (email/chat/phone) no matter what plan
  • Email integration - update conversations from your inbox
  • True multiple-mailbox support
  • One-click integrations with products you already use

Screenshots Click image for larger version

Screenshot #1 of Help Scout (Conversation Listing)
Screenshot #2 of Help Scout (Staff Report)
Screenshot #3 of Help Scout (Conversation Report)
Screenshot #4 of Help Scout (Example Conversation)

Overview of Help Scout

Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.

Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported: Web-based
Supported Countries: Australia, Canada, Europe, United Kingdom, United States
Supported Languages: English
Support Options: FAQs, Forum, Knowledge Base, Video Tutorials
Categories:· CRM Software · Customer Service Software · Online CRM Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software

Help Scout Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Help Scout costs $15/user/month. There are no pricing tiers, customization fees or annual contracts. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.

Outstanding customer support (email, chat, phone) for all customers, including users on free plan.

Benefits

What differentiates Help Scout from a typical help desk is the customer experience. Users don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.

User Reviews for Help Scout

  "Thanks for a truly awesome piece of software..."

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

— Andre Tanguy (11th of December, 2012 10:43)

  "We are loving Help Scout"

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

— Yoshi (3rd of November, 2012 10:37)

  "We couldn’t do our support without them..."

We couldn’t do our support without them, and being good at support has helped us so much

— Joel Gascoigne (22nd of October, 2012 10:37)

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