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Help Scout

Web-based help desk designed for a great customer experience
(based on 10 reviews)
  • 4,165 followers

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Key Features of Help Scout

  • No ticket #'s, emails look like a normal personalized email
  • Rich customer profiles include history, social profiles, etc
  • Best-in-class reporting
  • 4-min setup as there is no need to re-brand/create templates
  • Outstanding support (email/phone) no matter what plan
  • Integrated knowledge base
  • True multiple-mailbox support
  • One-click integrations with products you already use
  • Increase productivity with automated actions
  • Email integration - update conversations from your inbox

Screenshots of Help Scout

Screenshot #1 of Help Scout (Knowledgebase (Docs))
Screenshot #2 of Help Scout (Collaboration Tools)
Screenshot #3 of Help Scout (Team Report)
Screenshot #4 of Help Scout (Productivity Report)
Screenshot #5 of Help Scout (Conversation Report)
Screenshot #6 of Help Scout (Example Conversation)

Overview of Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don’t have to create an account or manage “tickets” in a complex system. Help Scout’s feature set keeps large support teams productive and on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, along with a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by over 3,000 companies in 60+ countries including KissMetrics, Buffer, Grubhub, AngelList and Timbuk2.

Specifications

Intended UsersFreelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedWeb-based
Supported CountriesAustralia, Canada, Europe, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Help Desk and Ticket Management Software · IT Service Desk Software · Customer Support Software

Help Scout Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Help Scout costs $15/user/month. There are no pricing tiers or customization fees. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.

Outstanding customer support for all customers, including users on free plan.

Benefits

What differentiates Help Scout from a typical help desk is the customer experience. Users don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.

"Thanks for a truly awesome piece of software..."

Andre Tanguy11th of December, 2012 10:43

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

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"We are loving Help Scout"

Yoshi3rd of November, 2012 10:37

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

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"We couldn’t do our support without them..."

Joel Gascoigne22nd of October, 2012 10:37

We couldn’t do our support without them, and being good at support has helped us so much

Read all reviews for Help Scout


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