Logo for Help Scout

Help Scout

Web-based help desk designed for a great customer experience
(based on 10 reviews)
  • 4,181 followers

Visit Website

Key Features of Help Scout

  • No ticket #'s, emails look like a normal personalized email
  • Rich customer profiles include history, social profiles, etc
  • Real-time best-in-class reporting
  • 4-min setup as there is no need to re-brand/create templates
  • Outstanding support no matter what plan
  • Integrated knowledge base
  • True multiple-mailbox support within one account
  • Over 40 one-click integrations with 3rd party apps
  • Automated actions, saved replies and private notes
  • Email integration - update conversations from your inbox

Screenshots of Help Scout

Screenshot #1 of Help Scout (Knowledgebase (Docs))
Screenshot #2 of Help Scout (Collaboration Tools)
Screenshot #3 of Help Scout (Team Report)
Screenshot #4 of Help Scout (Productivity Report)
Screenshot #5 of Help Scout (Conversation Report)
Screenshot #6 of Help Scout (Example Conversation)

Overview of Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

Specifications

Intended UsersFreelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedWeb-based
Supported CountriesAustralia, Brazil, Canada, Europe, Germany, Latin America, Mexico, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Help Desk and Ticket Management Software · Customer Support Software · Startup solutions Software

Help Scout Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Help Scout costs $15/user/month. There are no pricing tiers or customization fees. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.

Outstanding customer support for all customers, including users on free plan.

Benefits

What differentiates Help Scout from a typical help desk is the end to end user experience. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Communications look just like a normal email thread and maintain the all-important personal touch.

Your team can get up and running in minutes, there are no complicated macros to set up and no training manual required - just a direct connection to your customers.

"Thanks for a truly awesome piece of software..."

Andre Tanguy11th of December, 2012 10:43

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

Read all reviews for Help Scout

"We are loving Help Scout"

Yoshi3rd of November, 2012 10:37

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

Read all reviews for Help Scout

"We couldn’t do our support without them..."

Joel Gascoigne22nd of October, 2012 10:37

We couldn’t do our support without them, and being good at support has helped us so much

Read all reviews for Help Scout


Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with Help Scout
ZendeskCustomer Management
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare with Help Scout
FreshdeskCustomer Management
Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
Visit WebsiteCompare with Help Scout
Zoho SupportCustomer Management
Desk.com
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
Visit WebsiteCompare with Help Scout
Desk.comCustomer Management
HappyFox
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
Visit WebsiteCompare with Help Scout
HappyFoxCustomer Management
TeamSupport.com
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
Visit WebsiteCompare with Help Scout
TeamSupport.comCustomer Management
Advertisement

Page last modified