Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don’t have to create an account or manage “tickets” in a complex system. Help Scout’s feature set keeps large support teams productive and on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, along with a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is trusted by over 3,000 companies in 60+ countries including KissMetrics, Buffer, Grubhub, AngelList and Timbuk2.
|Intended Users||Freelancers, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Supported Countries||Australia, Canada, Europe, United Kingdom, United States|
|Support Options||FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Customer Service Software · Help Desk and Ticket Management Software · IT Service Desk Software · Customer Support Software|
Help Scout costs $15/user/month. There are no pricing tiers or customization fees. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.
Outstanding customer support for all customers, including users on free plan.
What differentiates Help Scout from a typical help desk is the customer experience. Users don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.
"Thanks for a truly awesome piece of software..."Andre Tanguy11th of December, 2012 10:43
The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.
"We are loving Help Scout"Yoshi3rd of November, 2012 10:37
We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)
"We couldn’t do our support without them..."Joel Gascoigne22nd of October, 2012 10:37
We couldn’t do our support without them, and being good at support has helped us so much
Page last modified