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Help Scout

Scalable customer support software
(based on 10 reviews)

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Key Features of Help Scout

  • No ticket #'s, emails look like a normal personalized email
  • Rich customer profiles include history, social profiles, etc
  • Actionable, beatiful reports
  • 4-min setup as there is no need to re-brand/create templates
  • Outstanding support (email/chat/phone) no matter what plan
  • Email integration - update conversations from your inbox
  • True multiple-mailbox support
  • One-click integrations with products you already use

Screenshots of Help Scout

Screenshot #1 of Help Scout (Conversation Listing)
Screenshot #2 of Help Scout (Staff Report)
Screenshot #3 of Help Scout (Conversation Report)
Screenshot #4 of Help Scout (Example Conversation)

Overview of Help Scout

Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.


Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedWeb-based
Supported CountriesAustralia, Canada, Europe, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Forum, Knowledge Base, Video Tutorials
Categories· Customer Service Software · Help Desk and Ticket Management Software · IT Service Desk Software · Customer Support Software

Help Scout Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Help Scout costs $15/user/month. There are no pricing tiers, customization fees or annual contracts. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.

Outstanding customer support (email, chat, phone) for all customers, including users on free plan.


What differentiates Help Scout from a typical help desk is the customer experience. Users don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.

"Thanks for a truly awesome piece of software..."

Andre Tanguy11th of December, 2012 10:43

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

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"We are loving Help Scout"

Yoshi3rd of November, 2012 10:37

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

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"We couldn’t do our support without them..."

Joel Gascoigne22nd of October, 2012 10:37

We couldn’t do our support without them, and being good at support has helped us so much

Read all reviews for Help Scout

  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
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Desk.comCustomer Management
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
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FreshdeskCustomer Management
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
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HappyFoxCustomer Management
Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
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Zoho SupportCustomer Management
  • · Support ticketing with email integration
  • · Fully featured live chat for your helpdesk and your website
  • · Real-time visitor monitoring
  • · Track and record phone calls
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KayakoIT Management

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