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Help Scout

Web-based help desk designed for a great customer experience
(based on 10 reviews)
  • 4,186 followers

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Key Features of Help Scout

  • No ticket #'s, or robo-text
  • Looks like a normal email
  • Easy to use, no training manual required
  • Get up and running in minutes
  • Outstanding support, no matter plan
  • Integrated knowledge base
  • 40+ integrations with 3rd party apps
  • Real-time, best in class reporting
  • True multi-brand support
  • Auto-populated, editable customer profiles
  • Automated actions
  • Saved replies/ canned responses
  • Private notes
  • Collision detection
  • Track and record phone calls
  • 75+ keyboard shortcuts
  • Email integration - update conversations from inbox
  • Help Desk, reports, and Docs API
  • Bulk actions
  • HIPAA compliant

Screenshots of Help Scout

Screenshot #1 of Help Scout (Knowledge base (Docs))
Screenshot #2 of Help Scout (Collaboration Tools)
Screenshot #3 of Help Scout (Team Report)
Screenshot #4 of Help Scout (Productivity Report)
Screenshot #5 of Help Scout (Conversation Report)
Screenshot #6 of Help Scout (Example Conversation)

Overview of Help Scout

Help Scout scales like any other help desk software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.

What differentiates Help Scout from a typical help desk is the end-to-end user experience. Help Scout is completely invisible to the customer. Communications look just like a normal email thread and maintain the all-important personal touch. Your team can get up and running in minutes as there are no complicated macros to set up and no training manual required.

Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

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Specifications

Intended UsersFreelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedWeb-based
Supported CountriesAustralia, Brazil, Canada, Europe, Germany, Latin America, Mexico, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Help Desk and Ticket Management Software · Customer Support Software · Startup solutions Software

Help Scout Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Help Scout costs $15/user/month. There are no pricing tiers or customization fees. We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.

We offer outstanding customer support for all customers, including users on free plan.

Benefits

1. Completely invisible to the customer, communications look like a normal email thread.
2. Intuitive interface that gets out of your way so you can focus on helping customers.
3. Extremely easy to set and implement as there is no need to re-brand/create templates.
4. Powerful features and integrations allowing your support team to get to inbox zero faster.
5. Help Scout costs a fraction of traditional help desks.

"Thanks for a truly awesome piece of software..."

Andre Tanguy11th of December, 2012 10:43

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

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"We are loving Help Scout"

Yoshi3rd of November, 2012 10:37

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

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"We couldn’t do our support without them..."

Joel Gascoigne22nd of October, 2012 10:37

We couldn’t do our support without them, and being good at support has helped us so much

Read all reviews for Help Scout


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