Key Features of Help Scout
- No ticket #'s, emails look like a normal personalized email
- Rich customer profiles include history, social profiles, etc
- Actionable, beatiful reports
- 4-min setup as there is no need to re-brand/create templates
- Outstanding support (email/chat/phone) no matter what plan
- Email integration - update conversations from your inbox
- True multiple-mailbox support
- One-click integrations with products you already use
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Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.
|Intended Users:||Freelancers, Large Enterprises, Mid Size Business, Small Business|
|Supported Countries:||Australia, Canada, Europe, United Kingdom, United States|
|Support Options:||FAQs, Forum, Knowledge Base, Video Tutorials|
|Categories:||· CRM · Customer Service · Online CRM · Help Desk and Ticket Management · Support Services · Social CRM · Customer Support|
Help Scout Pricing
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
Plans start at $35 for 3 users and go up to $75 for 5 users, then $15/user after that.
We also have a great free forever plan that includes up to 3 users, 1 mailbox and unlimited emails.
Outstanding customer support (email, chat, phone) for all customers, including users on free plan
What differentiates Help Scout from a typical help desk is the customer experience. Users don’t have to create an account or manage “tickets” in a complex system. Communications look just like a normal email thread and maintain the all-important personal touch.
Help Scout is the best app I've used in a LONG time. It's simple and just works perfectly. Very impressed!
— Carl Mercier, Codified Inc (26th of December, 2012)
"Thanks for a truly awesome piece of software..."
The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.
— Andre Tanguy (11th of December, 2012)
“We love it! Help Scout allows us to quickly and easily manage and reply to a large volume of email while still being able to interact with each and every customer one on one. It does exactly what we need without all the superfluous bells and whistles that ultimately just get in the way of focusing on what is most important: reliably communicating directly with our customers. ”
— Carl, Rocket Genius (9th of November, 2012)
Watch Help Scout in Action
Vendor Native Integrations
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