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KnowledgeOwl Logo
KnowledgeOwl
4.7
(222)

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Knowledge base and documentation software

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(28)

KnowledgeOwl Pricing, Features, Reviews and Alternatives

KnowledgeOwl product overview

Price starts from

79

Per month

Flat Rate

What is KnowledgeOwl?

KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

Key benefits of using KnowledgeOwl

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

KnowledgeOwl pricing information

Value for money

4.8

/5

222

Starting from

79

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

KnowledgeOwl features

Functionality

4.7

/5

222

Total features

44

5 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Customizable Templates
Customizable Branding

Functionality contenders

KnowledgeOwl users reviews

Overall Rating

4.7

/5

222

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.48/10
Rating distribution

5

4

3

2

1

169

49

4

0

0

Pros
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Cons
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

Overall rating contenders

KnowledgeOwl FAQs

Q. What type of pricing plans does KnowledgeOwl offer?

KnowledgeOwl has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of KnowledgeOwl?

KnowledgeOwl has the following typical customers:
Mid Size Business, Small Business


Q. What languages does KnowledgeOwl support?

KnowledgeOwl supports the following languages:
English


Q. Does KnowledgeOwl offer an API?

Yes, KnowledgeOwl has an API available for use.


Q. What other apps does KnowledgeOwl integrate with?

KnowledgeOwl integrates with the following applications:
Zendesk Sunshine, Zapier, Slack


Q. What level of support does KnowledgeOwl offer?

KnowledgeOwl offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

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