Key Features of HelpMaster
- Windows or Web
- Email to ticket conversion. Superb rule-based filtering
- Web based client self-service to log, track, browse KB
- Create custom workflow using powerful templates
- HTML email. All out-going email is available in HTML
- Knowledge base. Create, update and web-publish content
- Escalation engine. Build rules to create escalations and SLA
- Time and Expense billing. Track time, money and costing.
- API for developer support and extension
- Active Directory enabled for quick user import and synch
Screenshots Click image for larger version
HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single product suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, workflow automation, email response management and web self-service.
For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into.
For businesses looking for an ITSM solution that can be aligned with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool.
Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template helpdesk system on the market.
|Intended Users:||Associations, Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported:||Web-based, Windows|
|Supported Countries:||Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Categories:||· Customer Service · Billing and Invoicing · Knowledge Management · Help Desk and Ticket Management · Facility Management · Customer Support · Bug Tracking · Issue Tracking|
Pricing model: One-time Licence
Free Trial: Available (No Credit Card required)
Standard $695 per licence
Enterprise $1295 per licence
See website for a comparison between each edition.
Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.
Over 120 reports give you access to statistics, trends, details
Windows or Web means you can access your helpdesk information anywhere, anytime
Clients can help themselves via the web self-service portal
Balance workload with multi-skillgroups and task-based job routing
Staff can be belong to one or more skillgroups so that jobs and workload can be balanced
3 tier template design means that you can model HelpMaster to your actual business processes
Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)
Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.
Active Directory module provides single point logon. Never deal with the logon screen again!
Import module allows import from XML data sources
Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and system integrators.
Extendible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster
Watch HelpMaster in Action
Vendor Native Integrations
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