iLinc for Support

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Overview of iLinc for Support

Deliver powerful customer service and support remotely. Customers need your help to troubleshoot a problem? Dramatically decrease the time it takes to resolve a caller's dilemma by seeing it immediately through iLinc for Support. Remote desktop sharing means you can see what you customer is doing and troubleshoot with them, instead of flying blind. iLinc uses established industry-standard security protocols (SSL & AES), which eliminate technical concerns by effectively navigating complex network or firewall environments.

Specifications

Categories· Customer Service Software · Remote Access Software
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
Desk.com
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
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Desk.comCustomer Management
Jobber
  • · Scheduling
  • · Job Tracking
  • · Billing
  • · Invoicing
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JobberOperations Management
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
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FreshdeskCustomer Management
HappyFox
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
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HappyFoxCustomer Management
Sellsy Helpdesk
  • · Email from your personal address
  • · Invisible to your clients
  • · Quickly assign tickets
  • · Direct access to client information
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Sellsy HelpdeskIT Management
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