iLinc for Support

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Overview of iLinc for Support

Deliver powerful customer service and support remotely. Customers need your help to troubleshoot a problem? Dramatically decrease the time it takes to resolve a caller's dilemma by seeing it immediately through iLinc for Support. Remote desktop sharing means you can see what you customer is doing and troubleshoot with them, instead of flying blind. iLinc uses established industry-standard security protocols (SSL & AES), which eliminate technical concerns by effectively navigating complex network or firewall environments.

Specifications

Categories· Customer Service Software · Remote Access Software
LogicMonitor
  • · Performance Monitoring of Anything on Your Stack
  • · Unlimited Free Email & SMS Alerts
  • · Alert Routing & Escalation
  • · Historical Trending Data Stored for 1 Year
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LogicMonitorIT Management
Stackify
  • · Application monitoring
  • · Server monitoring
  • · Log management
  • · Error aggregation
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StackifyIT Management
SmartSignin
  • · Proprietary Single Sign-On (SSO)
  • · Centralized Provisioning, Monitoring & Control
  • · Strong Authentication
  • · On Premise or Cloud Deployment
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SmartSigninInternet & Online
FlashPanel
  • · Discrete Email Audit Monitoring
  • · Google Groups Management
  • · Policy Scheduling & Enforcement
  • · Shared Contacts Management
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FlashPanelSecurity & Compliance
CloudEntr
  • · Single Sign On
  • · Password Manager
  • · Strong Authentication
  • · Mobile access and management
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CloudEntrIT Management
ManageEngine ADAudit Plus
  • · Active Directory audit reports
  • · Active Directory and File permission change audit
  • · Account Lockout Analyzer
  • · GPO change auditing
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ManageEngine ADAudit PlusIT Management
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