iLinc for Support

(0 reviews) Write a review
The information on this page has not been verified by GetApp
Advertisement

Overview of iLinc for Support

Deliver powerful customer service and support remotely. Customers need your help to troubleshoot a problem? Dramatically decrease the time it takes to resolve a caller's dilemma by seeing it immediately through iLinc for Support. Remote desktop sharing means you can see what you customer is doing and troubleshoot with them, instead of flying blind. iLinc uses established industry-standard security protocols (SSL & AES), which eliminate technical concerns by effectively navigating complex network or firewall environments.

Specifications

Categories· Customer Service Software · Remote Access Software
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with iLinc for Support
ZendeskCustomer Management
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare with iLinc for Support
FreshdeskCustomer Management
HelpGizmo
  • · Collapsible table of contents
  • · Restricted access and security
  • · Multiple file and image uploading
  • · Multiple users/authors
Visit WebsiteCompare with iLinc for Support
HelpGizmoMarketing
FieldEZ : Field Service
  • · Job Scheduling
  • · Real-time job tracking
  • · Billing
  • · Invoicing
Visit WebsiteCompare with iLinc for Support
FieldEZ : Field ServiceScheduling, Dispatch, Invoicing, Attendance and more!
UserVoice
  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
Visit WebsiteCompare with iLinc for Support
UserVoiceCustomer Management
inContact Contact Center Software
  • · Interactive Voice Response (IVR)
  • · CRM Integrations
  • · Multi-Channel ACD
  • · Workforce Management/ Optimization
Visit WebsiteCompare with iLinc for Support
inContact Contact Center SoftwareCustomer Management
Advertisement
Advertisement
Advertisement

Page last modified