iLinc for Support

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Overview of iLinc for Support

Deliver powerful customer service and support remotely. Customers need your help to troubleshoot a problem? Dramatically decrease the time it takes to resolve a caller's dilemma by seeing it immediately through iLinc for Support. Remote desktop sharing means you can see what you customer is doing and troubleshoot with them, instead of flying blind. iLinc uses established industry-standard security protocols (SSL & AES), which eliminate technical concerns by effectively navigating complex network or firewall environments.

Specifications

Categories· Customer Service Software · Remote Access Software
LogicMonitor
  • · Performance Monitoring of Anything on Your Stack
  • · Unlimited Free Email & SMS Alerts
  • · Alert Routing & Escalation
  • · Historical Trending Data Stored for 1 Year
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LogicMonitorIT Management
ManageEngine RecoveryManager Plus
  • · Active Directory Object Rollback
  • · Granular Recovery
  • · Scheduled Incremental Backups
  • · Undelete, undo move and undo any change made to an object
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ManageEngine RecoveryManager PlusIT Management
Stackify
  • · Application monitoring
  • · Server monitoring
  • · Log management
  • · Error aggregation
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StackifyIT Management
Webroot
  • · One license protects your PC or Mac
  • · Windows 8 compatible
  • · Protects smartphones and tablets
  • · Blocks viruses, spyware, rootkits, and other threats
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WebrootSecurity & Compliance
CloudEntr
  • · Single Sign On
  • · Password Manager
  • · Strong Authentication
  • · Mobile access and management
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CloudEntrIT Management
Panda Cloud Office Protection
  • · Maximum cloud based protection
  • · Web administration console
  • · Proactive anti-malware for workstations and servers
  • · Managed personal firewall
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Panda Cloud Office ProtectionCommunications
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