iLinc for Support

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Overview of iLinc for Support

Deliver powerful customer service and support remotely. Customers need your help to troubleshoot a problem? Dramatically decrease the time it takes to resolve a caller's dilemma by seeing it immediately through iLinc for Support. Remote desktop sharing means you can see what you customer is doing and troubleshoot with them, instead of flying blind. iLinc uses established industry-standard security protocols (SSL & AES), which eliminate technical concerns by effectively navigating complex network or firewall environments.


Categories· Customer Service Software · Remote Access Software
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
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FreshdeskCustomer Management
  • · Collapsible table of contents
  • · Restricted access and security
  • · Multiple file and image uploading
  • · Multiple users/authors
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FieldEZ : Field Service
  • · Job Scheduling
  • · Real-time job tracking
  • · Billing
  • · Invoicing
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FieldEZ : Field ServiceScheduling, Dispatch, Invoicing, Attendance and more!
  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
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UserVoiceCustomer Management
inContact Contact Center Software
  • · Interactive Voice Response (IVR)
  • · CRM Integrations
  • · Multi-Channel ACD
  • · Workforce Management/ Optimization
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inContact Contact Center SoftwareCustomer Management

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