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Featured Issue Tracking Apps
  • Freshdesk 
     16

    Software by Freshdesk Inc.

    Exceptional customer support for everyone

  • Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

    Learn more about Freshdesk →

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  • TeamSupport.com 
     45

    Software by TeamSupport LLC

    Collaborative Customer Support Software

  • TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

    Learn more about TeamSupport.com →

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  • Zoho BugTracker 
     0

    Software by Zoho Corp

     

  • For small and medium teams who want to fix bugs fast, Zoho BugTracker is a bug tracking software that is easy to setup and use. Unlike others, it provides built-in collaboration features which keeps your software development teams productive and helps you make better software.

    Learn more about Zoho BugTracker →

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  • Zendesk 
     45

    Software by Zendesk

    Leading Cloud-Based Customer Service Software Solution

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

    Learn more about Zendesk →

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  • Desk.com 
     18

    Software by Salesforce

    All-in-one customer support for fast-growing businesses

  • Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

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  • Kayako 
     5

    Software by Kayako

    The leading helpdesk. Simple, scalable. Helpdesk Evolved.

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer Support and Help Desk Software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

    Learn more about Zoho Support →

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  • JIRA 
     2

    Software by Atlassian

    Plan, track, work – smarter and faster

  • JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done. Bug tracking: Simple and flexible defect tracking integrated with your source code and development environment to fit the way you work. Project tracking: Manage all of your projects in one place to focus on the task at hand without ever losing sight of the big picture. Software development: After version control, JIRA is the single most important application at the centre of your development team. Agile: Over 6,300 JIRA customers have gone agile with JIRA Agile. Make your agile adoption successful with presets for scrum and kanban, and turbocharge JIRA to improve visibility.

    Learn more about JIRA →

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  • HappyFox 
     12

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

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  • VisionFlow 
     0

    Software by Visionera AB

    Product development, ALM, ITSM, Customer Support, Project Management and CRM

  • VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM. If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective. If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.

    Learn more about VisionFlow →

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  • Easy Projects 
     2

    Software by Logic Software Inc.

    Web based project management software

  • Your work should make you happy. Unfortunately, sometimes life has other plans. Pissed clients, missed deadlines, things fallen through the cracks. We can’t change the life, but we can help you manage it. Easy Projects: knowing who is available, who is effective and whether you’re making a profit. Staying on time and on budget, time tracking, resource loading and much more. Try Easy Projects now for free.

    Learn more about Easy Projects →

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  • Freshservice 
     5

    Software by Freshdesk Inc.

    Online IT Service Desk with a Fresh Twist

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.

    Learn more about Freshservice →

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  • ManageEngine ServiceDesk Plus 
     1

    Software by Zoho Corporation

    Help Desk software and Asset Management Tool

  • ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

    Learn more about ManageEngine ServiceDesk Plus →

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  • IT Pro Dashboard 
     0

    Software by Karisoft Corporation

    A PSA alternative to Autotask, Connectwise and Tigerpaw

  • Affordable, Easy-to-use, One hour setup, data transfer and integration with QuickBooks and email, 30 minutes training and it is ready to go live! IT Pro Dashboard™ is a total operation management solution designed by an IT company specifically for your IT company. This application is developed in response to the growing demand for internal efficiency, accountability and productivity of IT services operations. It helps you to convert non-productive time of your technical staff to billable hours and decrease management, administrative and accounting overheads. IT Pro Dashboard™ allows you to view all service activity in real-time and make instant changes and updates. A powerful, fully integrated, web-based architecture, the software easily integrates with all of your current business applications including ACT!, QuickBooks and Outlook for extra efficiency and to monitor and manage schedules, orders, billing and time-tracking.

    Learn more about IT Pro Dashboard →

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  • AffinityLive Service 
     0

    Software by Affinitylive

    When Customers Need Service, Not Just Help

  • Now you can deliver consistent, streamlined and profitable client service, easily.

    Learn more about AffinityLive Service →

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Issue Tracking App Directory
  • Assembla 
     0

    Software by Assembla

    Simple yet powerful task management

     
  • Manage a project-oriented business * Unify a core team, contractors, and clients * Look good with branding and client permissions * Report on a portfolio of projects * Track time estimates and expenditures Accelerate your team with a wiki, a message board, shared files, and other classic collaboration tools. Assembla wraps them up into one activity stream and adds more specialized tools. Accelerate your team with a task tracking / issue tracking / bug tracking application that is simple to use, expands to meet your more sophisticated needs, supports an agile release process, and keeps every team member on track. Accelerate your team with Subversion, Git and Mercurial repositories that require no setup, support effortless team invitation, integrate automatically with your ticketing system, and unify the team by clearly showing all activity.

    Learn more about Assembla →

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  • FogBugz 
     0

    Software by Fog Creek

     

     
  • FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort. Software developers need time to work on our code without distractions and interruptions, and once we’re done, we need to know what’s next on the list. It’s pretty straight forward when you’re working independently or on a small team, but as team size increases the ideas of being productive and organized start to be at odds with each other. At core, we think of software support as post-release software design. The job of the original designer is to imagine how a hoard of different people will respond to a product. Support's job is to allow product development to hear the actual response without being overwhelmed.

    Learn more about FogBugz →

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  • SpiraTest 
     11

    Software by Inflectra Corporation

    Powerful Test Management Software

     
  • When your company requires better software testing methodologies, there are a lot of choices in the marketplace. However, if you want the best in software application testing, there is only one solution. SpiraTest® delivers the features, performance and speed to make the software testing life cycle more productive and efficient that using any other system available today. SpiraTest is a complete quality assurance and test management system with integrated release scheduling and defect tracking. It manages your requirements, test cases and defects/bugs with requirements traceability and real-time coverage analysis. This is the software test management system you have been looking for.

    Learn more about SpiraTest →

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  • Pivotal Tracker 
     11

    Software by Pivotal Tracker

     

     
  • Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board. Your team will stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on historical performance. Most importantly, you'll get the right product to the market, sooner, based on Pivotal Tracker's simple, yet powerful workflow which encourages continuous customer feedback and prioritization on each project you manage. With this agile application life cycle management tool, increase visibility and collaboration, while creating realistic estimates. The iterative workflow and story management in Pivotal Tracker embodies years of experience by Pivotal Labs on real world client projects. Pivotal Tracker is available for the iOS platform (iPhone / iPad)

    Learn more about Pivotal Tracker →

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.

    Learn more about LiveAgent →

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  • Vivantio Pro 
     4

    Software by Vivantio

    Flexible, Trusted, Reliable Service Desk Software

     
  • Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments. Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.

    Learn more about Vivantio Pro →

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  • PractiTest - Test Management Tool 
     1

    Software by PractiTest

    Don't Just Test, PractiTest!

     
  • PractiTest is an Innovative end-to-end QA and test management tool that is easy and affordable, yet flexible and methodological. PractiTest is a technology and methodology leader in the field of Application Life Management (ALM), providing its customers with the best in class system to meet their Testing and QA needs.

    Learn more about PractiTest - Test Management Tool →

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  • Leafcutter 
     1

    Software by Leafcutter

    Leafcutter is cloud management that provides “Big Agency”advantages for everyone in your business.

     
  • Leafcutter is a business ecosystem designed specifically for agencies. Save time, energy and money. Retain agency knowledge. Better manage clients, projects and staff. Be powerful.

    Learn more about Leafcutter →

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  • Project Insight 
     0

    Software by Project Insight

    Powerful for project managers...easy for everyone!

     
  • Project Insight, web-based project management software, is the leading mid-market project management solution. Our software offers powerful, flexible features that satisfy experienced project managers and are easy enough for team members to learn and adopt. Because Project Insight is 100% web-based, your project team can access, edit and update your project information anytime, anywhere, with any supported browser.

    Learn more about Project Insight →

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  • Usersnap 
     0

    Software by Usersnap

    Usersnap is the #1 screenshot tool for web development.

     
  • Web developers might know the following situation: Design changes and bugs are often communicated via phone, email or even word-documents, which is time-consuming and a reliable source of confusion. Usersnap solves this communication problem by providing efficient tools to add remarks to a website, directly in the browser. Like in the real-world, a pen-tool, a highlighting tool and sticky notes can be used to annotate the current web-project. The annotated screen is transferred to the web-developer in charge or the web-site owner, allowing to understand the reported issues in just a few seconds. Additionally to the screenshot, Usersnap also delivers meta-information (e.g. the client's browser version, the size of the browser). Apart form the default delivery method by email, Usersnap integrates with a wide range of bug trackers and project management tools such as Asana, Basecamp, Redmine and many more.

    Learn more about Usersnap →

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Issue Tracking Reviews


Alexis Casanis reviewed

Freshservice

"Immediately Boost Customer Service"

  3 days ago 14:54


Ben Wilson reviewed

TeamSupport.com

"Using Team Support Daily/Monthly"

  8th of August 22:31


Rahul Singh reviewed

Pivotal Tracker

"Brilliant for managing Kanban style projects"

  6th of June 03:41


Jennifer Riggins reviewed

JIRA

"Great tool for managing remote teams & freelancers"

  23rd of May 04:30


Colin Turnbull reviewed

Leafcutter

"We realized our anchor client was costing us money"

  24th of April 14:29


Pierre Clouthier reviewed

Zendesk

"Zendesk makes support fun"

  16th of April 16:33


Mayukh Gon reviewed

HappyFox

"Clean and simple customer support system"

  4th of April 02:09


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What is Issue Tracking Software?

Issue tracking apps normally are used by smaller and medium sized companies to deal with all possible challenges that might impact the work of a corporation. The different features of issue tracking software normally includes support ticket program, challenge ticket system and, incident ticket program.
Recently, many different types of organizations have begun to work with and issue tracking apps in the cloud to handle different concerns that the organization has to face. Also project managers have found issue tracking software applications a helpful instrument to track down the subjects and report their affect on their projects to the top management.

Issue Tracking Software Comparison

Use GetApp to find the best issue tracking software and services for your needs. Our intuitive directory allows you to make an easy online issue tracking software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


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