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Freshservice Logo
Freshservice
4.5
(568)

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A complete IT service management (ITSM) tool for business

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(58)

Freshservice Pricing, Features, Reviews and Alternatives

Freshservice product overview

Price starts from

29

/user

Per month

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Key benefits of using Freshservice

- Cloud based and ITIL Ready out of the box
- Refreshing user experience that is miles ahead of age-old service desks
- Built-in asset management capabilities to manage all kinds of digital assets
- Flexible Pricing Plans for all kinds of organizations

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Webinars
In Person
Documentation
Live Online
Videos

Freshservice pricing information

Value for money

4.4

/5

568

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshservice features

Functionality

4.3

/5

568

Total features

132

23 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

Freshservice users reviews

Overall Rating

4.5

/5

568

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

334

199

26

7

2

Pros
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Cons
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
Lack of Flexibiity to link with other products such as JIRA for example.

Overall rating contenders

Freshservice FAQs

Q. What type of pricing plans does Freshservice offer?

Freshservice has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Freshservice?

Freshservice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Freshservice support?

Freshservice supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish


Q. Does Freshservice support mobile devices?

Freshservice supports the following devices:
Android, iPad, iPhone


Q. Does Freshservice offer an API?

Yes, Freshservice has an API available for use.


Q. What other apps does Freshservice integrate with?

Freshservice integrates with the following applications:
Zight (formerly CloudApp), LogMeIn Rescue, Google Analytics 360, Dropbox Business, Jira, TeamViewer Remote, Zapier, Pivotal Tracker, QuickBooks Online Advanced, DocuSign, Box, FreshBooks, Yammer, OpsGenie, WorkflowMax, Freshchat, Salesforce Sales Cloud, OneLogin, SugarCRM, Harvest, Slack, PagerDuty, Google Contacts, Microsoft 365, miniOrange, SurveyMonkey, Google Calendar


Q. What level of support does Freshservice offer?

Freshservice offers the following support options:
Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support

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