ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Small Business|
|Devices Supported||Android, iPhone-iPad, Linux, Web-based, Windows|
|Supported Countries||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish|
|Supported Platforms||Open API|
|Categories||· Customer Service · Help Desk and Ticket Management · IT Service Desk · Customer Support · Remote Support · Issue Tracking|
Free 30 day trial. Pricing starts at $495.
ServiceDesk Plus Standard Edition Is Now Free, No Restrictions!
-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app.
-> Create SLA and provide quality services in time, to your end users
-> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the
-> Web based portal to submit service requests & Incidents.
-> Restore normal service of operation quickly with the comprehensive incident management
-> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
-> Discover every asset in your network with the efficient auto discovery options
-> Provide structured and prompt handling of all changes in your IT infrastructure.
-> With the new agent based scanning, you can access any system from the remote network,
independent of their location.
-> Showcase the offered IT services to your end user and give a new face to your IT.
-> Scan your network and automatically discover all the software available in your organization
-> Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
-> Manage your purchases right from the birth of the PO
-> Auto assign feature distributes tickets based on the existing load on your technicians
-> Manage Contracts with different vendors seamlessly
-> Automatic email to ticket conversion using email commands
-> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
-> Archive your old, unused data and improve your helpdesk performance.
-> Support multiple sites and customize your configurations for every site according to their unique
-> Generate detailed reports about your Help desk performance & metrics.
-> Automatically reset the password, by integrating the ticketing system with the Active Directory.
-> Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
Smart and easy solutionRobert Worthen17th of November, 2011 10:17
This is a web based IT management software which helps you to manage your IT effectively. I use it to track different software licenses, the software shows you as well the number of times that one software has been installed. The tool gives you enough flexibility to choose the deployment model that fits to your business needs. Very positive is that ManageEngine is completely customizable and easy to implement, no add-ons are needed.
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