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New Relic

Performance testing and monitoring
6 reviews

Who is New Relic For?

Built for companies of all sizes, New Relic’s user base includes everything from startups to established small businesses, along with some of the largest enterprise organizations in the world. The solution is used by companies in a number of markets, including those in healthcare, media, and ecommerce. Some of New Relic’s most well known clients include, Intuit, NBC, Sony, and Nike.

Read the full GetApp Analysis


New Relic is the all-in-one web and mobile application performance management provider for the cloud and the datacenter. More than 70,000 organizations use them to optimize over 100 billion metrics in production each day. They provide 24x7 real user monitoring and code-level diagnostics for production apps deployed on dedicated infrastructures, the cloud, or hybrid environments and real time end-to-end monitoring for your iOS and Android apps.

New Relic provides support for applications written in Ruby, Python, PHP, Java, .NET and Node.js and related frameworks. New Relic also partners with leading cloud management, platform, and hosting vendors to provide their customers with instant visibility into the performance of deployed applications.

New Relic also has an open SaaS platform that enables its community of developers, partners and customers to build plugins using open API’s to monitor any technology of their choice, from databases, networks, caching layers and more.


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Mac, Mobile Web App, Open-source, Web-based, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Supported Platforms
Citrix, Microsoft Azure, Open API, Salesforce
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
GeoTrust, Safe Harbor, SAS-70, TRUSTe


Starting from: $24.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Competitors Pricing

RG System

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)


Starting from: $70.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

  • · 80+ turn-key integrations for data aggregation
  • · Clean graphs of StatsD and other integrations
  • · Slice and dice graphs and alerts by tags, roles, and more
  • · Easy-to-use search for hosts, metrics, and tags
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DatadogIT Management
  • · Performance Monitoring of Anything on Your Stack
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  • · Alert Routing & Escalation
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LogicMonitorIT Management
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  • · Server monitoring
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StackifyIT Management


New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.

Key Features

  • App availability monitoring, alerting, and notification
  • Production Thread Profiler
  • Automatic application topology mapping
  • Platform Plugins
  • Histograms & Percentiles
  • Performance Data API access
  • Real-User response time, throughput, & Breakdown by layer
  • JVM performance analyzer
  • Error detection, alerting, & analysis
  • Database call response time & throughput
  • Code level diagnostics, transaction tracing, & stack trace
  • App response time, Throughput, & Breakdown by component
  • Slow SQL and SQL performance details
  • Apdex Score
  • Real-User breakdown by web page, browser, geography
  • Custom Dashboards
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions
  • Cross Application Tracing for Distributed Apps
  • Availability, Scalability, Deployment Reports


End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.
  • · Unified IT Dashboard
  • · Multi-platform server monitoring
  • · Virtual server monitoring
  • · Application monitoring
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up.timeIT Management
  • · High-resolution server monitoring
  • · Historical data trends
  • · Hybrid server monitoring in a unified dashboard
  • · Easily understand internal server health, load, performance
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CopperEggIT Management
RG System
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GetApp Analysis

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.

New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.

New Relic

What is New Relic?

New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).

As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.

Web Application Monitoring

Main Features

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

User Interaction Traces.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Transaction Tracing.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

Key Transactions.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.

Plugin Central.


Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.


New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.

Bottom Line

  • All-in-one application performance manager.

  • Provides 24/7 user monitoring and code-level diagnostics.

  • Helps businesses get as much data as possible from existing software.

  • Built for companies of all sizes and industries.

  • Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.

User Reviews


Amazing service

Paul Mendoza, Software Development Manager at Detectent4th of May, 2014 00:40

I've only used the trial so far but it has been great. I'm using Azure worker roles and it has been good to work with so far.

a must have tool

Shinji29th of April, 2013 20:00

The key to monitoring the app and then rapidly determining the cause of a potential issue is seeing the transaction context. That's the power of having this tool in place.

a huge productivity booster

Bob S.29th of January, 2013 15:29

In just three clicks I go from top to bottom, from the management view to figuring out the details of my problem. It’s amazing – and a huge productivity booster!"

helps us make informed decisions

Tobias19th of January, 2013 20:06

Product teams are coming to us all the time asking for new features. It’s easy to get overwhelmed. You can’t possibly do it all, so you must make intelligent choices. Trend data from New Relic helps us make informed decisions about what we absolutely must work on, right now

Amazing tool

Viktors26th of January, 2012 11:24

New Relic allows to see performance for each component of the stack on the same chart. I had experience with that before using in-house tools, to measure latency added by Solr, internal API, database, and the site itself - it's so great that finally there's a tool to do that properly. It also doesn't slow down the servers by sending the information (unlike some other monitoring tools like AirBrake).

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