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SolarWinds Service Desk Logo

SolarWinds Service Desk

4.6
(570)

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IT Service Desk & Asset Management Software

(40)

SolarWinds Service Desk Pricing, Features, Reviews and Alternatives

SolarWinds Service Desk FAQs

Q. What type of pricing plans does SolarWinds Service Desk offer?

SolarWinds Service Desk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of SolarWinds Service Desk?

SolarWinds Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SolarWinds Service Desk support?

SolarWinds Service Desk supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Japanese, Korean, Portuguese, Spanish


Q. Does SolarWinds Service Desk support mobile devices?

SolarWinds Service Desk supports the following devices:
Android, iPad, iPhone


Q. Does SolarWinds Service Desk offer an API?

Yes, SolarWinds Service Desk has an API available for use.


Q. What other apps does SolarWinds Service Desk integrate with?

SolarWinds Service Desk integrates with the following applications:
LogMeIn Rescue, Google Analytics 360, Dropbox Business, Jira, Jamf Connect, TeamViewer Remote, Microsoft Azure, Zapier, Gmail, Google Workspace, Google Drive, Azure Active Directory, Salesforce Sales Cloud, OneLogin, Harvest, Okta, Slack, LogMeIn Central, Zendesk Suite


Q. What level of support does SolarWinds Service Desk offer?

SolarWinds Service Desk offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

SolarWinds Service Desk product overview

Price starts from

19

Per month

Other

What is SolarWinds Service Desk?

SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done.

Key benefits of using SolarWinds Service Desk

SolarWinds Service Desk is one service desk that can be used by IT and throughout an organization, allowing internal service providers to streamline process improvement and greater productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency, and success. Reducing IT costs and saving time, SolarWinds Service Desk compiles service requests, vendor data, purchase orders, warranties, and agreements -- in a single location. Built on a SaaS, multi-tenant platform, SolarWinds Service Desk has the ability to react quickly to changes in the market, to new technologies, and to customers’ needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Videos
Webinars

Not sure about SolarWinds Service Desk? Compare it with a popular alternative

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(570)

Starting from

19

Per month

Other

Free plan
Free trial
Pricing range

Starting from

99

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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SolarWinds Service Desk pricing information

Value for money

4.5

/5

570

Starting from

19

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SolarWinds Service Desk features

Functionality

4.4

/5

570

Total features

95

15 categories

Most valued features by users

API
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Data Import/Export
Monitoring
Workflow Management

Functionality contenders

SolarWinds Service Desk users reviews

Overall Rating

4.6

/5

570

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

361

189

18

1

1

Pros
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
Cons
By that I mean the lack of reports and reporting tools.
Reporting doesn't report accurately compared to a custom query, which is odd.
There also has been lots of testing. Also some of the updates have broken our work flows.

Overall rating contenders

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