Advertisement
  • Zendesk 
     46

    Cloud customer service software

    Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

    Compare    


  • Desk.com 
     18

    Online customer service software

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

    Compare    


  • Samanage 
     13

    IT Service and Asset Management Software

    Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Our goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources.

    Compare    


  • Freshdesk 
     16

    Customer support, helpdesk software

    Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

    Compare    


  • Help Scout 
     14

    Web-based help desk designed for a great customer experience

    Help Scout scales like any other help desk software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. What differentiates Help Scout from a typical help desk is the end-to-end user experience. Help Scout is completely invisible to the customer. Communications look just like a normal email thread and maintain the all-important personal touch. Your team can get up and running in minutes as there are no complicated macros to set up and no training manual required. Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

    Compare    


  • HappyFox 
     12

    Helpdesk, customer support software

    HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Compare    


  • Zoho Support 
     4

    Customer support help desk software

    Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

    Compare    


  • TeamSupport.com 
     45

    Customer-Centric Customer Support Software

    TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

    Compare    


  • Vision Helpdesk 
     32

    Multi Channel & Multi Company Help Desk Software

    Vision Helpdesk is the only web-based help desk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own branded client portal makes it true satellite help desk. The ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHAT, CALLS everything under single roof.

    Compare    


  • JIRA Service Desk 
     1

    Redefine what IT means for your business with JIRA Service Desk

    JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassian’s JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business.

    Compare    


  • ManageEngine SupportCenter Plus 
     1

    Web based customer support

    SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

    Compare    


  • HelpOnClick Live Chat Software 
     14

    Live Chat Software

    Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert them into a paying and happy customers! With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing HelpOnClick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

    Compare    


  • Cayzu Help Desk 
     3

    Cayzu. Simple. Affordable. Help Desk Solution.

    Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

    Compare    


  • Freshservice 
     5

    Online IT Service Desk with a Fresh Twist

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.

    Compare    


  • ManageEngine ServiceDesk Plus 
     1

    Help Desk software and Asset Management Tool

    ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

    Compare    


  • PHC Service FX 
     1

    Don’t just give answers. Give solutions.

    Give your customers what they deserve, stellar support. Handle tickets from your inbox.

    Compare    


  • Salesforce 1 Service Cloud

    Salesforce1 customer service app

    Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

    Compare    


  • Case management for HR

    Save time dealing with employee enquiries

    Case management for HR is a cloud based platform that can also be offered on-premise and enables you to manage employees requests (salary enquiries, holidays, ...). Enquiries can take up to 70-80% of HR staff's time: our application's goal is to allow you to process that workload more efficiently so you can spend longer on more strategic tasks.

    Compare    



  • Casengo 
     10

    Customer Support Software for Live Chat, Email and Twitter

    Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

    Compare    


  • Tracker 
     9

    Customer Service and Support Management Software

    The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. From the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance. For the customer, the streamlined customer service environment enabled by Tracker will create a more consistent and effective customer service experience; resulting in increased customer satisfaction, retention, and loyalty. Overall, your organization will benefit from agent performance and productivity improvements; transparency in reporting on performance metrics and custom

    Compare    


  • Mojo Helpdesk 
     7

    Centralize, assign, and track helpdesk requests with our ticket tracking app.

    6 Reasons to Try Mojo Helpdesk ★ Experience the simplicity of a helpdesk app designed with a "Google-y" interface. ★ Enjoy the convenience of single sign-on from your Google Apps account. ★ Feel the comfort of managing tickets right from your inbox using Mojo's clever email integration. ★ Keep your computer's clutter to a minimum. Mojo stores and organizes ticket histories for you. ★ Never lose track of another ticket again. Mojo's text-based search tool will help you find everything you need. Now if we could only teach it to find the remote. ★ Go live quickly with configuration support from our amazing product manager, Jill Ward.

    Compare    


  • LiveChat 
     11

    Beautiful Online Chat for Amazing Customer Service

    LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.

    Compare    


  • LiveAgent  
     6

    Helpdesk & Live Chat

    LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.

    Compare    


  • Kayako 
     5

    Helpdesk/ customer service software

    Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

    Compare    


  • Live2support 
     5

    Advanced Features Live Chat Software for Website

    Live2Support live chat software is an advanced features and low price and it can be easily integrated into your company’s system. You can fully customize the visitor chat window to match your website and choose from readymade windows templates. Chat with visitors through one on one text with no log-in required for users. One operator can even accept multiple requests and when he is unavailable, the customer has the opportunity to leave a message so you won’t leave any questions unanswered. With Live2Support, you can control the process of your customer service to deliver the best results. It comes with additional features such as post chat survey and SSL-based tracking. Live2support Inc is a technology driven Live Chat Software Company established in 2003 serving organizations across industries globally with main competency in online conversion management.

    Compare    


Key Features & Benefits

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

This category is managed by:


Page last modified


Filter this search


Devices supported
Geographies served
Pricing model
Customer types
Platforms

Advertisement

Help Desk and Ticket Management Reviews


Sarah Kirscht reviewed

Help Scout

"Help Scout brought light into our dark"

  28th of October


Gen Kallos reviewed

JIRA Service Desk

"Intuitive and ready-to-use solution for all our services!"

  10th of October


Melissa Miotke reviewed

Samanage

"Excellent business solution"

  10th of September


Tim Holladay reviewed

LiveChat

"Love LiveChat"

  2nd of September


Ryan Davis reviewed

Vision Helpdesk

"Affordable Helpdesk Solution with all the fruit of the big players,"

  26th of August


Alexis Casanis reviewed

Freshservice

"Immediately Boost Customer Service"

  20th of August


Ben Wilson reviewed

TeamSupport.com

"Using Team Support Daily/Monthly"

  8th of August


Ben Puzzuoli reviewed

Cayzu Help Desk

"If it didn't think it rocked I wouldn't have joined!"

  24th of July


Advertisement


What is Help Desk and Ticket Management Software?

Help desk and ticket management software solutions are used to optimize the overall customer support services offered by companies. They are particularly beneficial to businesses who lack the resources to build large-scale customer support centres. These business applications provide all the tools necessary to support your agents in managing their workload and improving their performance.

Help desk software can be used for both internal technical support as well as external customer case management. These apps offer a more efficient way to track and organize tickets, record repeated incidents and problems, and standardize issue-solving procedures. Common functionalities include the ability to build a workflow, scripts and a customized knowledge base for easy referral by all agents.

Many help desk applications will enable your company to offer 24/7 customer support through the use of customer self-service portals. These online spaces include searchable knowledge databases, forums, FAQ’s, videos and other self-help documentation. This means your agents have more time on their hands to deal with more escalated issues.

The case management features common to help desk software allows you to store and archive personal customer information and agent interaction history. Agents are provided with instant access to a range of data from one platform. This speeds up customer waiting time as agents grab the data they need in seconds. Not leaving tools facilitate communication among agents. Case routing ensures specific issues are sent to the right agents. .

Help desk applications generally feature multi channel support across various communication platforms such as web, email, phone, chat and social media. Use these applications to identify key trends and measure the time spent by agents to resolve specific issues. Customer satisfaction and agent performance can be improved through the reporting tools offered by help desk applications.

Key Features & Benefits

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

Back to Top


Refine your results for Help Desk and Ticket Management Software

Features


Page last modified