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LiveAgent

4.7
(1.5K)

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Great customer service starts with better help desk software

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LiveAgent Pricing, Features, Reviews and Alternatives

LiveAgent FAQs

Q. What type of pricing plans does LiveAgent offer?

LiveAgent has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of LiveAgent?

LiveAgent has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does LiveAgent support?

LiveAgent supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does LiveAgent support mobile devices?

LiveAgent supports the following devices:
Android, iPad, iPhone


Q. Does LiveAgent offer an API?

Yes, LiveAgent has an API available for use.


Q. What other apps does LiveAgent integrate with?

LiveAgent integrates with the following applications:
Vtiger CRM, Wix, Simplesat, OpenCart, Pabbly Connect, Google Forms, Zadarma, Zight (formerly CloudApp), Web.com, Drupal, SendMyCall, Adobe Commerce, Formidable Forms, WooCommerce, PayPal, Google Analytics 360, Process Street, TimeCamp, Insightly, Jira, ManyChat, ClickSend, Klaus, ActiveCampaign, Lead Gen & CRM (formerly SharpSpring), Swan, X-Cart, Sinch, CoreCommerce, WhatsApp, Webflow, Delighted, PrestaShop, Zapier, JoomlaLMS, Emplifi Social Marketing Cloud, RingCentral Contact Center, Gmail, Vonage Contact Center, NetCrunch, SharpSpring Ads, ClickFunnels, Trello, Pipedrive, Agile CRM, VoIP.ms, Shift4Shop, ExpressionEngine, Salesflare, WordPress, Nicereply, Drupal Commerce, Twitter/X, Flowroute , Gravity Forms, MySQL, iCloud, Stripe, CloudTalk, Vectera, MDaemon Email Server, ShipStation, CS-Cart Store Builder, SendPulse, SugarCRM, Close, Squarespace, ConvergeHub, Slack, Klaviyo, Google Contacts, Zoho Mail, Vonage Business Communications, DID Logic, Silverstripe CMS, GetResponse, AVOXI, Weebly, VoIPstudio, Meta for Business, sipgate team, Placetel, Post Affiliate Pro, 2Checkout, Highrise, monday.com, Toky, Keap, ClickUp, Bold BI, Clockify, Google Calendar, vcita, Mailchimp, Braintree, Twilio, Instagram, Volusion, Joomla, Asana, Help Desk Migration, Xero, ChargeDesk, ProjectManager.com, AWeber, HubSpot CRM, Blogger, Actio, Google Sheets, Intercom, BigCommerce, GoDaddy Website Builder, Shopify


Q. What level of support does LiveAgent offer?

LiveAgent offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base

LiveAgent product overview

Price starts from

9

/user

Per month

What is LiveAgent?

LiveAgent is the ultimate cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with 175+ advanced features you'll be able to link all your service channels to create a seamless customer experience. With 200+ integrations, all customer service tools will be at your agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is excellent for both small and large customer support teams due to its scalability.

Key benefits of using LiveAgent

- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits

Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
Live Online
In Person
Documentation

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LiveAgent pricing information

Value for money

4.7

/5

1.5K

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveAgent features

Functionality

4.6

/5

1.5K

Total features

179

26 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

LiveAgent users reviews

Overall Rating

4.7

/5

1.5K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

1.1K

395

41

6

1

Pros
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Cons
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

Overall rating contenders

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