LiveChat

Overview

LiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers on the website. Help online visitors find what they need before they leave your site.

Web communicator
Easy to customize and rebrand chat window. Out-of-the-box chat window templates.

Traffic monitoring
Track visitors in real time. Invite them to chat if they abandon an order or shopping cart.

Analytics & Reporting
Generate reports for each agent with the number of chats, invitations or time spent with the customer.

Multiple languages support

LiveChat is available in:
-Chinese
-Český
-Deutsch
-Ελληνικά
-English
-Espańol
-Français
-Italiano
-Polski
-Русский Язык
-Svenska
-Slovenský

Compatible with all browsers:
-Internet Explorer (even with IE 6)
-Firefox
-Google Chrome
-Opera
-Safari
-iPhone

Full feature list

Agent application:
-Supervise chats held by other agents
-Request and manage your customer’s desktop with Remote Desktop functionality
-Proactively invite your customers to chat with both Standard and Personal Invitations
-Whisper to other agents and help them with sales process
-Browse history of previous chats with particular customer
-Transfer the customer to another agent
-Organise conference and invite other available agents to chat
-Get notifications about incoming chats and conferences
-See your customers’ details, including current page and geolocalization
-Talk with unlimited customers at a time
-Enable customers queue and start chats on your own with specific clients
-Ban intrusive visitors from chatting
-Spell check in real-time with suggestions and custom dictionaries support

Customer web application:
-Chat using your desktop browser or mobile device
-Know when an agent replies thanks to thetyping indicator
-Request a callback from an agent
-Print the chat log
-Send the chat log to your e-mail address
-Save the chat log to your local drive
-Assess an agent and fill the Post-chat Survey
-Leave a message when all agents are offline
-Be notified about agent’s reply with a sound alert

Website monitoring:
-Monitor your website visitors in real-time
-See your visitors’ status: Online, Invited, Chatting, Offline and more
-Analyse referrers – pages your customers came from
-Monitor keywords your visitors entered in search engines
-Check users’ visit history
-Retrieve customer’s browser, language, accepted/refused invites and more
-Get notifications about your new visitors
-Install monitoring code on as many websites as you want

Customization:
-Choose one of available Chat Window templates
-Brand your chat window with your company logo
-Play with custom color themes generator
-Browse Chat Buttons, Standard Invitations and Personal Invitations galleries
-Upload custom Chat Buttons, Standard Invitations and Personal Invitations graphics
-Easily customize your Pre-chat Surveys, Post-chat Surveys and Offline Message forms
-Share common Canned Responses, URL Addresses and Aliases with other agents
-Integrate your Live Chat software with CRM system
-Install new features with Add-ons Manager

Statistics & Analytics:
-Pre-Chat and Post-Chat Surveys
-Your agents availability
-Average Talk Time, Invites and Chats Traffic Density
-Average Speed of Answer, Average Queue Waiting time
-Google Analytics integration

Benefits

- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.