Logo for LiveChat

LiveChat

Beautiful Online Chat for Amazing Customer Service
(based on 10 reviews)
  • 5,329 followers
  • 11,939 fans

Key Features of LiveChat

  • Super-quick implementation
  • Easy-to-use for all website visitors
  • Turns support reps into rockstars
  • Great for multioperator teams (transfers) and multiple sites
  • Fully customizable chat window and buttons (logo, colors)
  • Canned responses, chat history, customizable notifications
  • Click-to-chat + visitor queueing
  • Operator activity reports & analytics
  • Website real-time monitoring with visitor path on website
  • Pro-active visitor engagement with graphic/text invitations
  • Pre-chat and post-chat surveys with exportable results
  • Visitor information: keyword, referrer, geolocation & more!
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Screenshots of LiveChat

Screenshot #1 of LiveChat (LiveChat - visitors list)
Screenshot #2 of LiveChat (LiveChat - dashboard)
Screenshot #3 of LiveChat (LiveChat - chat window)

Overview of LiveChat

LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.

Read full description of LiveChat ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Open-source, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service · Call Center · Help Desk and Ticket Management · Online Marketing · Live Chat · Customer Support · Feedback and Reviews Management · Chat API

LiveChat Pricing

Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

Benefits

- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.



Verified
Reviewer

Great Site Extension!

Alicia Dunlap, Kay-Twelve.com & Martin Public LLC.5 days ago 08:28

We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.

Read all reviews for LiveChat



Verified
Reviewer

Love LiveChat

Tim Holladay, Crowd Mics co-founder (turning phones into mics), Entrepreneur, Husband, Dad, treadmill desk enthusiast2nd of September 23:34

Every startup website should have LiveChat! We have been amazed at the connections we have gained from implementing this incredibly powerful yet simple tool on our site. And with the LiveChat mobile app, we chat with people on our website right from our phones, like we are texting. It's very simple yet has all the functionality we need. This tool has brought us business we would not have received otherwise. Big fans!

Read all reviews for LiveChat

Terrible Support

JHALE28th of March 15:27

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

Response from LIVECHAT Software


We are sorry that this one contact with our support rep ended up this way. We focus on keeping happiness scores of our customers on a high level. This accident will make us pay closer attention to the negative voices we might be hearing. If you ever decide to give us another chance, we promise a great customer service experience!

Read all reviews for LiveChat


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