Logo for LiveChat

LiveChat

Beautiful Online Chat for Amazing Customer Service
(based on 11 reviews)
  • 5,838 followers
  • 13,081 fans
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Screenshots of LiveChat

Screenshot #1 of LiveChat (LiveChat - visitors list)
Screenshot #2 of LiveChat (LiveChat - dashboard)
Screenshot #3 of LiveChat (LiveChat - chat window)

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, Mac, Open-source, Web-based, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Supported Platforms
Google Apps, Open API, Salesforce
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
Safe Harbor

LiveChat Pricing

Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

Acobot Live Chat Robot
  • · 2-minute installation.
  • · No changes to web page layout.
  • · No AI or programming skills required.
  • · Zero configuration. No coding required.
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WhosOn
  • · Ticketing
  • · Live chat
  • · Analytics
  • · Microsoft Dynamics Integration
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Whisbi
  • · Social Media Sharing
  • · Seamless Integration
  • · Filters
  • · On-demand Scalability
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Overview of LiveChat

LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.

Read full description of LiveChat ↓

Key Features of LiveChat

  • Super-quick implementation
  • Easy-to-use for all website visitors
  • Turns support reps into rockstars
  • Great for multioperator teams (transfers) and multiple sites
  • Fully customizable chat window and buttons (logo, colors)
  • Canned responses, chat history, customizable notifications
  • Click-to-chat + visitor queueing
  • Operator activity reports & analytics
  • Website real-time monitoring with visitor path on website
  • Pro-active visitor engagement with graphic/text invitations
  • Pre-chat and post-chat surveys with exportable results
  • Visitor information: keyword, referrer, geolocation & more!

Benefits

- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.

Live2support
  • · Real time Text Chat, Visitors monitoring and on-line/offline
  • · Dual Interface for monitoring and chatting
  • · Tracking/chat code for secure web pages (SSL) & secure chat
  • · Visual and audio notification on chat request
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ClickDesk
  • · Blazing fast live chat
  • · Lite Email Helpdesk
  • · Voice Chat
  • · Social Toolbar
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Snapengage
  • · Look and Feel Customization
  • · Advanced Web Client
  • · Intelligent Integration
  • · Agent Picture
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Verified
Reviewer

Fantastic Live Chat software

Rafael dos Santos, CEO Room in the Moon, author and guest travel writer at Brazilian News Newspaper20th of October 08:29

I can't recommend it well enough! It's great, easy to use and the stats are super useful. I highly recommend it.

Read all reviews for LiveChat



Verified
Reviewer

Great Site Extension!

Alicia Dunlap, Kay-Twelve.com & Martin Public LLC.11th of September 08:28

We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.

Read all reviews for LiveChat



Verified
Reviewer

Love LiveChat

Tim Holladay, Crowd Mics co-founder (turning phones into mics), Entrepreneur, Husband, Dad, treadmill desk enthusiast2nd of September 23:34

Every startup website should have LiveChat! We have been amazed at the connections we have gained from implementing this incredibly powerful yet simple tool on our site. And with the LiveChat mobile app, we chat with people on our website right from our phones, like we are texting. It's very simple yet has all the functionality we need. This tool has brought us business we would not have received otherwise. Big fans!

Read all reviews for LiveChat

Terrible Support

JHALE28th of March 15:27

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

Response from LIVECHAT Software


We are sorry that this one contact with our support rep ended up this way. We focus on keeping happiness scores of our customers on a high level. This accident will make us pay closer attention to the negative voices we might be hearing. If you ever decide to give us another chance, we promise a great customer service experience!

Read all reviews for LiveChat

Where it counts!

Stefan P1st of November, 2013 21:55

I'd have to agree with the previous reviewer, there are some annoyances... However, to rate it so harshly ... I wholeheartedly feel you've done the blokes at LiveChat an injustice. Did you really way up the Pros & Cons? No matter how you stack up in the chain, credit where credit is due - particularly considering how important these channels of traffic can be. Here it is folks, LiveChat has provided more in ROI than any other direct channel - implemented on/off site. Factor around that as you may, theres no denying the facts.

Read all reviews for LiveChat

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