LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported||Android, iPhone-iPad, Mac, Open-source, Web-based, Windows|
|Supported Countries||Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish|
|Support Options||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Customer Service · Call Center · Help Desk and Ticket Management · Online Marketing · Live Chat · Customer Support · Feedback and Reviews Management · Chat API|
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.
- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.
Terrible SupportJHALE28th of March 15:27
I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.
Where it counts!Stefan P1st of November, 2013 21:55
I'd have to agree with the previous reviewer, there are some annoyances... However, to rate it so harshly ... I wholeheartedly feel you've done the blokes at LiveChat an injustice. Did you really way up the Pros & Cons? No matter how you stack up in the chain, credit where credit is due - particularly considering how important these channels of traffic can be. Here it is folks, LiveChat has provided more in ROI than any other direct channel - implemented on/off site. Factor around that as you may, theres no denying the facts.
prior Livechat version was more user friendlyFlores5th of September, 2013 14:55
The prior Livechat version was more user friendly and resourceful.
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