LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported||Android, iPhone-iPad, Mac, Open-source, Web-based, Windows|
|Supported Countries||Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish|
|Support Options||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Customer Service · Call Center · Help Desk and Ticket Management · Online Marketing · Live Chat · Customer Support · Feedback and Reviews Management · Chat API|
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.
- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.
Great Site Extension!Alicia Dunlap, Kay-Twelve.com & Martin Public LLC.5 days ago 08:28
We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.
Love LiveChatTim Holladay, Crowd Mics co-founder (turning phones into mics), Entrepreneur, Husband, Dad, treadmill desk enthusiast2nd of September 23:34
Every startup website should have LiveChat! We have been amazed at the connections we have gained from implementing this incredibly powerful yet simple tool on our site. And with the LiveChat mobile app, we chat with people on our website right from our phones, like we are texting. It's very simple yet has all the functionality we need. This tool has brought us business we would not have received otherwise. Big fans!
Terrible SupportJHALE28th of March 15:27
I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.
We are sorry that this one contact with our support rep ended up this way. We focus on keeping happiness scores of our customers on a high level. This accident will make us pay closer attention to the negative voices we might be hearing. If you ever decide to give us another chance, we promise a great customer service experience!
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