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ManageEngine ServiceDesk Plus

Help Desk software and Asset Management Tool
(based on 1 reviews)
  • 3,170 followers

Key Features of ManageEngine ServiceDesk Plus

  • Flexible ticket management with multi channel support
  • Robust Knowledge Base
  • Self Service Portal with automated password reset tool
  • Service Level Agreements
  • Mobile support with native iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support with seamless API integration
  • Incident mgmt, problem mgmt, change mgmt & CMDB
  • Customized help desk reports

Screenshots of ManageEngine ServiceDesk Plus

Screenshot #1 of ManageEngine ServiceDesk Plus (ManageEngine Screenshot)
Screenshot #2 of ManageEngine ServiceDesk Plus (ManageEngine Screenshot)
Screenshot #3 of ManageEngine ServiceDesk Plus (Help Desk Workflow)

Overview of ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.



Read full description of ManageEngine ServiceDesk Plus ↓

Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedAndroid, iPhone-iPad, Linux, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Categories· Customer Service Software · Help Desk and Ticket Management Software · IT Support Services Software · Customer Support Software · Remote Support Software · Issue Tracking Software

ManageEngine ServiceDesk Plus Pricing

Starting from: $495.00
Pricing model: One-time Licence, Subscription
Free Trial: Available (No Credit Card required)

Free 30 day trial. Pricing starts at $495.

ServiceDesk Plus Standard Edition Is Now Free, No Restrictions!

Benefits

-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app.
-> Create SLA and provide quality services in time, to your end users
-> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the
information.
-> Web based portal to submit service requests & Incidents.
-> Restore normal service of operation quickly with the comprehensive incident management
-> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
-> Discover every asset in your network with the efficient auto discovery options
-> Provide structured and prompt handling of all changes in your IT infrastructure.
-> With the new agent based scanning, you can access any system from the remote network,
independent of their location.
-> Showcase the offered IT services to your end user and give a new face to your IT.
-> Scan your network and automatically discover all the software available in your organization
-> Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
-> Manage your purchases right from the birth of the PO
-> Auto assign feature distributes tickets based on the existing load on your technicians
-> Manage Contracts with different vendors seamlessly
-> Automatic email to ticket conversion using email commands
-> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
-> Archive your old, unused data and improve your helpdesk performance.
-> Support multiple sites and customize your configurations for every site according to their unique
working procedure.
-> Generate detailed reports about your Help desk performance & metrics.
-> Automatically reset the password, by integrating the ticketing system with the Active Directory.
-> Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Smart and easy solution

Robert Worthen17th of November, 2011 10:17

This is a web based IT management software which helps you to manage your IT effectively. I use it to track different software licenses, the software shows you as well the number of times that one software has been installed. The tool gives you enough flexibility to choose the deployment model that fits to your business needs. Very positive is that ManageEngine is completely customizable and easy to implement, no add-ons are needed.

Read all reviews for ManageEngine ServiceDesk Plus


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