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What is NetSuite CRM+?
NetSuite CRM+ software is the only cloud CRM system to provide complete customer lifecycle management, supporting lead generation through to opportunity creation, order processing, fulfillment, renewal, upsell, and cross-sell. According to Nucleus Research, customers deploying NetSuite increase sales productivity by 12.5% due to the system’s more complete approach to CRM that provides a true 360 degree view of the customer. Improve customer satisfaction, revenue, and marketing ROI with NetSuite CRM+.
NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM application.
NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities.
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Pricing
CRM+ is $129 /user /month (includes maintenance & support)
Mobile apps
| iOS (iPhone/iPad) | Yes |
| Android | Yes |
| RIM BlackBerry | Yes |
| Windows Phone | Yes |
| Symbian | No |
Categories:
CRM Software, Customer Service Software, Online CRM Software, Contact Management Software, Sales Automation Software, Proposal Management Software, Sales Management Software
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Watch NetSuite CRM+ in Action
Overview
Unlike typical cloud CRM solutions, NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities. Unique NetSuite capabilities allow growing companies to manage quote creation, order processing, sales forecasting, commissions, customer renewals and upselling, and multi-national sales and service and to provide sales and service reps with real-time visibility in to all past customer transactions and current order, inventory, fulfillment, service, and payment status.
NetSuite CRM+ is completely integrated with the back office—order management, fulfillment and financials—reducing manual entry and risk of error, and accelerating processes. This seamless integration ensures your business is operating on the same customer and transactional data—and gives you real-time visibility into your customer lifecycle—from lead to close to fulfillment.
NetSuite for iPhone provides salespeople, service reps and executives with on-the-go, fully optimized access to NetSuite's integrated business management software suite, including real-time dashboards and report snapshots; customer, sales and financial data; calendar management and more.
In addition to NetSuite for iPhone, NetSuite also provides complete support for Safari, the iPhone and Macintosh browser, with SuitePhone.
SuitePhone extends iPhone users' mobile productivity to provide a desktop parity experience while on the go, delivering total access to all NetSuite functionality directly from the iPhone browser. With SuitePhone, iPhone users can perform any task in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.
NetSuite for iPhone and SuitePhone work with iPhone 3GS, iPhone 3G, the original iPhone, and iPod touch. NetSuite for iPhone requires iPhone OS 3.0.
Benefits
- Drive sales, service and marketing performance with real-time role based-dashboards
- Gain a true 360-degree view of all customer data and customer interactions
- Improve sales performance with accurate sales forecasts, automated commission and upsell management
- Improve collaboration with your partners with joint lead and campaign management
- Streamline order management processes with complete integration across sales and finance
- Improve customer satisfaction with complete case management and customer history
- Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
- Drive sales and service from anywhere with mobile access.
Features
• Sales Force Automation
• Customer Support & Service
• Marketing Automation
• Quote to Order Automation
• Order Processing / Inventory / Fulfillment
• Renewals / Upsell / Cross-sell Management
• Commission Management
• Quoting
• Customer Self-Service
• Mobile/Wireless
• Partner Relationship Management
• Ecommerce
• Multi-Language, Multi-Currency, Multiple Company & Locations
• Dashboards, Analytics and Reporting
• Integration with Microsoft Office & Outlook
• Sales Forecasting
• Billing and Invoicing
• PSA: Resource Mgt, Time & Expense, Projects
• Marketing Lead Source, ROI, Revenue by Lead Source Reporting
• Email Marketing, Target List Segmentation and Creation
• Web Forms
• Customization Platform
• Workflow Management
• Accounting Integration
Technical Details
Web-based, iPhone-iPad, RIM-BlackBerry
Systems supported: Android, iPhone-iPad, Mac, RIM-BlackBerry, Web-based, Windows, Windows Phone
Platforms/Certifications: NetSuite
Deployments: Cloud, SaaS
Support, SLA, Guarantees, Data Security & Privacy Information
NetSuite’s solution is highly available with a 99.5% Service Level Commitment, 99.97% uptime performance over the last 12 months, and 24/7 transparency of availability at status[dot]netsuite[dot]com. NetSuite delivers comprehensive security certifications over and above what is cost effectively achievable with traditional software by providing US-EU Safe Harbor compliance, SAS 70 Type II compliance, and PCI DSS as standard.
Market Coverage
Geographies served
• Asia
• Australia
• Canada
• China
• Europe
• Germany
• India
• Japan
• Latin America
• Middle-East and Africa
• United Kingdom
• United States
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Languages supported
• Chinese (Traditional)
• Danish
• Dutch
• English
• French
• German
• Indonesian
• Italian
• Japanese
• Korean
• Portuguese
• Russian
• Spanish
• Swedish
• Taiwanese
• Thai
|
Customer types served
• Large Enterprises
• Small Business
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Reviews for NetSuite CRM+
Feature rich and great integration with my backoffice
Review by Tobby on 2011-12-30
We have been using Netsuite CRM and eCommerce for 2 years. We have been satisfied with the functionality, integration and usability. The integration between the CRM, and eCommerce is really powerfull. We used to use 5 different applications to do what we now do with NetSuite. It is expensive but if you can afford it, the benefits outweigh the costs
A powerful tool that will increase sales and efficiancy in your business
Review by Amie on 2012-02-09
With NetSuite’s highly customizable interface, the power is in your hands to mold it to fit your company’s specific needs and purposes. The data organization is extensive yet intuitive so that every user can easily find the information they need in a centralization record location. And with the ability to custom design each user’s dashboard (homepage), you can control access and deliver customizable reports so that each user, from Sales Rep to Marketing Executive to Customer Service, can focus on the data that pertains to them. Thanks to NetSuite CRM, I have the ability to tailor reports and KPIs to provide our employees with the pertinent information they need to access real time, on the field and due to this visibility, NetSuite has proven to be the tool which has increased Sales and stimulated our business efficiency.
Read all Reviews for NetSuite CRM+ →
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