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What is Nicereply.com?
Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback and help desk tool, which helps to satisfy customers. Nicereply provides detailed statistics on ratings from customers and also tracks overall rating change in time. The system works with all help-desk systems. It's easy to be customized to any language.
Pricing
Nice plan - 5 users $19/month; Georgeos plan - 25 users $49/month; Beautiful plan - 75 users $99/month
Integrations
Integrated with: Zendesk, OTRS, Desk.com, Mojo Helpdesk, TeamSupport
Categories: Online Survey Software, Customer Service Software, Help Desk and Ticket Management Software, Support Services Software, Messaging and Communication Software, Customer Support Software, Feedback Management Software
Watch Nicereply.com in Action
customer satisfaction monitoring
Review by Anonymous on 2011-03-03
great tool for monitoring and improving customer satisfaction and incidends with customers
Works nice with OTRS helpdesk
Review by Peter on 2011-03-01
Nicereply is a simple but complex application. We use it for 2 months now. I can tell that is better to put the link to rating page in front of email signature. We had it first inside signature and no customers did rate our emails. Then we put it in front of signature and we are receiving many ratings now. We use it as motivation for our helpdesk operators. We even made part of their salary dependent on their overall rating.
Works great with HelpMaster
Review by Rod on 2011-09-20
NiceReply is a great idea that will find audience in helpdesk, support centers and other client-related industries. NiceReply is a simple and elegant solution to quickly and easily getting feedback about the quality of staff responses to clients.
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