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Brightpearl

Brightpearl is a multi-channel retail management system.
30 reviews

Who is Brightpearl For?

Created for small to large retail businesses across various industry verticals, Brightpearl caters to retailers with multiple sales channels, as well as product-based and service-based companies. It is used by retail managers and store owners, as well as people handling accounting, sales, inventory, shipping, payments, procurement and related roles.

Some of Brightpearl's customers include: Esquire, a menswear retailer; David Shuttle, a second-generation family business specializing in gifts, jewelry and homewares; Tamper Evident, a company that sells anti-theft products; and Fuel My Website, a social network for bloggers.

Read the full GetApp Analysis

Key Features

  • Order Management
  • Inventory management
  • Shipping management
  • Paypal, Sage Pay and online payments integration
  • Automated real-time accounting
  • Multiple price lists
  • Quoting and invoicing
  • 360 degree visibility of your supply chain
  • Batch processing and imports
  • Developer API for third-party integration
  • eBay Inventory Management
  • Magento Inventory Management
  • Point of sale software
  • CRM
  • Dashboard and management reports
  • Supply Management
  • Multi-channel integrations
  • Multiple warehouses / multiple locations

Overview

Brightpearl exists to help multi-channel retailers accelerate their growth and profits. Using our Commerce Acceleration Platform retailers can manage orders, inventory, customer data and accounting in a single, reliable retail management system. Brightpearl provides real-time reports on inventory, cash flow, profitability by SKU and channel, customer purchase behavior and more. Armed with these insights and the confidence that comes from knowing their core operations are under control, retailers can focus on what they love - merchandising and growing their business.

Process orders more efficiently

Use one central hub to manage orders across all your sales channels - fully integrated with your warehouses and shipping systems so you can ensure orders get to your customers faster.

Stay in control of your inventory
Brightpearl automatically updates inventory levels and reorder statuses across all of your sales channels to reduce stock outs, eliminate double selling and improve cash flow.

Increase your purchasing power
Generate PO’s with a single click and see purchase history, prices and margins for all your suppliers in an instant - to make better buying decisions, lower costs and increase your profits.

Improve customer service
Everyone in your company can access real-time customer information - including order status, history and previous interactions - so you can ensure a personalized and coordinated approach across sales, support, fulfillment and marketing.

Make faster, better business decisions to improve profits and cash flow
Brightpearl has built in accounting which gives you real-time revenue and profits analysis. Our clear, easy-to-access reports show you where you’re making money (and where you aren’t) by SKU, channel and customer.

Minimize admin time and reduce errors
With seamless integration - and real-time automatic syncing - across orders, inventory, customer data and accounting you’ll never need to re-enter information across multiple system or speadsheets again.

Access new sales channels for growth
Add new sales channels with the confidence that your core operations are under control - Brightpearl has built-in integrations with Amazon, eBay, Magento, Shopify and Bigcommerce.

  www.brightpearl.com

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Mac, Mobile Web App, Open-source, Web-based, Windows
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Supported Platforms
Google Apps, Open API
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Pricing

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Try it for free for 30 days and then available for as little as $99/£69 per concurrent user per month.

Benefits

Brightpearl is a multi-channel retail management system that helps you manage the heart of your business - bringing orders, inventory, customer data, accounting and reporting together in one place.

User Reviews

Verified
Reviewer

A gold mine for small businesses

A verified reviewer5 days ago 16:11

Brightpearl has helped us grow in the year that we've had it. Order processing is a lot easier now with everything in one place. I have to admit at the beginning there were lots of bugs, and things not working as they should. However in the last 6 months major investment has gone into it, and its improved a lot and getting closer to the ideal platform. The support staff are friendly and will get back to you within 24 hours, however I have found that some bugs take months to fix!

Verified
Reviewer

Brightpearl

Nick Oliver, Building the web business at Katie Kerr9th of December, 2014 03:58

We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.

Verified
Reviewer

**AVOID** Compelling offer but dubious sales tactics and limited capabilities

CFO ( company, 11-50 employees)1st of December, 2014 10:22

I experienced the typical software bait and switch. During the selling process, the answers was always "yes", "of course" and "definitely". However, during integration, the answers were "we need to develop custom applications at 2x the agreed upon price", "that will take longer than expected...more than month", and "we are working on the integration API but it is not yet complete." I wanted to take a chance an a start-up but go with an established provider

Verified
Reviewer

Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history

A verified reviewer15th of November, 2014 08:22

Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST [Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST [Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this.

Verified
Reviewer

Well Formed Solution for a Small Business

Steven Thomas, Consumer Goods Professional8th of November, 2014 12:01

Since our adoption of Brightpearl, my companies communications between logistics, accounting, and customer support have been better than ever. Previously, we used Quickbooks to keep track of finances, but it could not keep up with processing hundreds of orders a day. Brightpearl's system allows us to control every aspect of our company in one piece of software.

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GetApp Analysis


Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.

Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.

Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.

Brightpearl's support system includes articles and videos, forums and webinars, email, Facebook and Twitter, phone support during business hours, and 24/7 support via helpdesk.

What is Brightpearl?


Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.

Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.

Brightpearl integrates with various e-commerce platforms like Shopify for more seamless data utilization and better customer experience.

Main Features


Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

With Brightpearl's order management system, everything you need is in one place - order, customer and inventory information.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Aside from allowing retailers to easily update inventory particulars, Brightpearl automates multichannel inventory management so you don't sell the same item twice.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, Shipstation and Metapack.

Brightpearl integrates with ShipStation, a cloud-based shipping management tool with ties with leading carriers like UPS, FedEx, USPS and Amazon FBA.

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Brightpearl readily integrates with PayPal for a seamless customer experience and faster, easier accounting.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.

Brightpearl's built-in accounting system gives retailers real-time insight into the financial health of their business.

Integrations


Brightpearl readily integrates with 47 apps that include eBay, Magento, Amazon, Brightpearl POS, Shopify, Bigcommerce, Authorize.net, UK Mail, Square, and PayPal.

Pricing


Brightpearl offers three pricing packages. Starter is priced at $109 for two concurrent users, can process up to 500 orders per month and a maximum of 15,000 SKUs. Business costs $129 and can accommodate up to 50,000 SKUs, 5,000 monthly orders and 10 concurrent users. Professional, which can handle an unlimited number of concurrent users, is at $179 per month and can cover up to 20,000 orders and 75,000 SKUs. If you choose annual billing, you get two months free for each of the packages.

Extras, like Ecommerce Bundle, Phone Support and Brightpearl POS, can also be added.

Bottom Line


  • Cloud-based commerce acceleration platform that manages inventory, accounting, orders, CRM, purchasing, shipping and suppliers in one place
  • When orders are received, inventory levels across all channels are automatically updated to prevent selling the same items more than once
  • Real-time accounting capability gives business owners immediate insight into the financial health of their businesses, as opposed to weeks or months of waiting before comprehensive reports are generated
  • Has ready-made integrations with popular e-commerce applications like PayPal, Square, Magento, Shopify, Bigcommerce, eBay, Woo Commerce, and others
  • Supports offline/offsite browsing of purchases, orders and contacts on an Android phone or tablet

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