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Synchroteam

Field Service Management - FSM
4 reviews

Key Features

  • Field Service Management
  • Work Orders & Job Scheduling
  • Scheduling Assistance Engine
  • Map Dispatch and Tracking
  • Job Templates & Reporting
  • Mobile Client: iOS & Android
  • Billing & Invoicing with Xero and Freshbooks
  • Skills Management
  • Dashboard
  • Reporting
  • Customer Management
  • Recurring Jobs
  • Customer / Site / Equipement
  • Signature & Photo Capture
  • Customer Portal
  • Support Center
  • Service Management
  • Web Services Access
  • Data Import / Export
  • Integration / Cloud Connectors

Overview

Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities.

It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right field worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company.

The mobile client that comes with Synchroteam is available for iOS and Android platforms.






Synchroteam helps businesses in many industries to manage efficiently their mobile workers, simplify their processes and optimize their costs per revenue. Synchroteam has an impressive list of functionality:

ScheduleAssist: Optimal job time slot suggestion
This feature will suggest the best job time slot by taking into consideration, each technician's set of skilled trades vs. the skilled trade(s) required for this job type, your work schedule, current technician availability, optimize by earliest arrival time or quickest travel.

Searchable Job Listings
Keeping your jobs database well organized is key. Rather than provide a single screen with a long list of jobs, we separate them into buckets that correspond to their current status: Today's jobs, overdue, upcoming, recurring and jobs that still need to be scheduled. All listings are instantly searchable and sortable: you will never waste time looking for the job you need to manage.

Dispatch Quickly, and Efficiently
We want to make the hardest parts of your job, easy. Planning job assignments and dispatching can be a nightmare. It shouldn't be. With a complete view of any day's operations, you can instantly see who is booked when and for how long. With resize, drag and drop capability, it only takes a few seconds to perform job scheduling and assignment. You can even re-assign jobs or change their duration by dragging them over to a different technician, and stretching them to match the correct duration.

Mapping
Knowing your mobile staff's location and planned routes in real time is vital information. Time and time again, businesses like yours need to deal with customer emergencies that require quick and swift action How are you supposed to send someone over quickly when you don't know where everyone is?
Our map view provides you with a very quick answer.

Customer Management
To keep things familiar, our customer database follows that same interface and format as the
jobs database. Also, we understand that you likely have client lists in other places. On top of being easy and quick to use, our client database allows you to import or export client data.

Job Reporting
We don't pretend to know how you want technicians to report on work completed. That is why we provide you with a fully customizable job reporting facility. You can have 2 job report templates
or you can have 257. Every report model will have the data you need to evaluate and understand your business operations.

Customizing
Every business is unique. We want you to feel right at home. Synchroteam provides a wealth of configuration options. In fact, the list of settings has grown over the years, as our clients requested that more and more things be configurable.

Cloud Connectors
We offer a steadily growing catalogue of robust pre-built connections to connect Synchroteam with the most important Cloud business apps. Now your business apps can work harder and better. No development skills required.
Connectors are available for CapsuleCRM, Salesforce, Zoho CRM, SugarCRM, Highrise, Dropbox, Google Calendar, Google Contact, Google Drive, Freshbooks, Xero, MailChimp...

  www.synchroteam.com

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Czech, English, French, German, Spanish
Supported Platforms
Google Apps, Microsoft Dynamics, Open API, Salesforce, SAP
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
GeoTrust

Pricing

Starting from: €28.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Get Synchroteam for 28€ / $38 per user and per month.
A 14 day free trial is available. No credit card required.

Benefits

Full English, Spanish, German, French, Czech and Romanian localization.
New languages to come soon.
No hosting fees, no setup fees or upgrade fees
No string attached, cancel at any time
One click data import and export
Great customer support
Beautiful ergonomy
Cloud connectors

User Reviews

Finally found what I was looking for

Uzair Khan29th of January, 2014 05:40

I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Productivity and control way up!

Howard Harris18th of January, 2012 13:40

From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

Finally someone gets this right

Jackson Reimer18th of January, 2012 13:10

We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

Great solution for my business

Abdel Cherkaoui17th of January, 2012 18:14

A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

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