Service Dispatch highlights for December
  • Kickserv 
     10

    Field Service Management online CRM

    Kickserv is a web-based CRM application for the field service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, shared calendar management, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online so you don't have to do double entry which is saving you time and MONEY. Ideal for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Landscaping & Lawn Care, Maid Service, Pest Control, and many more industries!

    Learn more about Kickserv →


  • Jobber 
     36

    Scheduling for Field Services

    Jobber's powerful Scheduling interface allows you to quickly and easily plan your days. But Jobber's awesomeness doesn't stop with scheduling! Jobber gives you instant access to your customer information from any computer or mobile device. Jobber also handles Quotes, Billing & Invoicing, Job Tracking, Electronic Payments, and QuickBooks and Xero integration. Jobber is perfect for Landscaping & Lawn Care, Maid Service, Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee Jobber will improve your business. Try it completely free for 30 days - it's only about a dollar a day after that.

    Learn more about Jobber →


  • FieldAware 
     2

    Field Service Management Software

    FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build high-performance field service teams and drastically improve revenue streams. Our field service management solution includes scheduling, dispatch, task management, invoicing, asset management, time tracking and more. We provide all the tools you need to manage your field team, impress your customers and grow your business.

    Learn more about FieldAware →


  • Mhelpdesk Field Service Software 
     26

    Win more jobs and grow your business with Mhelpdesk!

    Job Tracking & Invoicing Functionality Through Your Mobile Device Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features! Let MHelpDesk Help You Win More Jobs! Mhelpdesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee Mhelpdesk will improve your business!

    Learn more about Mhelpdesk Field Service Software →


  • Fleetmatics WORK - Field Service Managment Software

    Mobile Field Service Software

    Fleetmatics WORK is field service management software built for you. Hosted in the cloud, Fleetmatics WORK is easy to use, affordable (about $1 a day), and puts everything happening in the field at your fingertips: REDUCE PAPERWORK - Take schedules, invoices, quotes and more off your desk and onto the cloud. Enter information once and see it automatically sync with Xero, Quickbooks, Saasu, Kashflow and MYOB. CONTROL YOUR SCHEDULE - Simplify how you schedule and assign jobs, no matter how many times things change. GET MORE DONE - The information and insight you need to make the right decisions. Know which jobs and customers are profitable. See what's driving your business and what's holding it back. Worried about getting started? DON'T! A dedicated implementation specialist will guide you through the entire process...making sure the system works for you! Sign up to see how Fleetmatics WORK will improve your field service business!

    Learn more about Fleetmatics WORK - Field Service Managment Software →


  • Wintac 
     118

    The All-In-One Software for Service Contractors

    Wintac is the best-selling all-in-one business management software from Intac International Inc. Over 8,000 companies and 60,000 end users automate their field service businesses with Wintac. Wintac combines all of the following capabilities into one software program: scheduling and dispatching, customer relationship management, work history tracking, equipment installation and service tracking, inventory management, estimating and proposal writing, job costing, task building and flat rate pricing, purchasing, bill paying, and accounts payable, financial reporting and graphing, employee and payroll management, vehicle service and maintenance, marketing and lead management.

    Learn more about Wintac →


  • Synchroteam 
     4

    Field Service Management - FSM

    Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities. It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right field worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company. The mobile client that comes with Synchroteam is available for iOS and Android platforms.

    Learn more about Synchroteam →


  • Younility

    Mobile field service management

    Younility is a cloud based field service management software that allows service companies to track, dispatch, schedule and report workload to and from field staff. Save your operation time and money with just a smartphone and web browser on any computer that you already own. Realize a better bottom line in just days.

    Learn more about Younility →


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  • Field Harmony 
     6

    Field service management software

    Field Harmony is a browser based, field service management software for managing the field service industry. The application comes at a low cost and allows you to manage appointments, dispatch, scheduling, financial reports, inventory, and more. Know where your field technicians are at all times and service your customers more effectively. Support is free and you can get up and running in 30 minutes. Sign up for a 30-day free trial today! No credit card required.

    Learn more about Field Harmony →


  • Loc8.com 
     6

    Full spectrum field service for asset maintenance and job management

    Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets. Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status. Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications. Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

    Learn more about Loc8.com →


  • RazorSync 
     3

    Manage, Schedule, Dispatch, Invoice. Streamline Your Service Business.

    With Razorsync's web and mobile application, you can automate your daily tasks, schedule jobs on the fly, get directions to job sites, and communicate effortlessly with customers and field workers - all from your smartphone, tablet or computer browser. The software, for mobile phone, tablet and computer, connects your office and field staff, giving you tighter control over scheduling, customer management, cash flow, invoicing, payroll, and inventory. Data is stored in the cloud, ensuring easy access. RazorSync users report higher billings and revenue and increased customer and employee satisfaction.

    Learn more about RazorSync →


  • GeoOp 
     6

    Cloud based job management software for trades & services

    GeoOp - The cloud based job management software for trades and services. Produce online job sheets, schedule staff and invoice on the go. This is what GeoOp is and we are ready to unleash the potential in trade and service businesses globally. Our complete workflow is wrapped into our low cost, simple to use GeoOp App and website console for MAC & PCs. Started in 2009, GeoOp listed on the New Zealand Exchange in October 2013 and is fast growing with staff and offices in Australia, United States and the UK. See http://www.geoop.com for more details and a free trial.

    Learn more about GeoOp →


  • KumoTeam 
     3

    We will make your service company more profitable. Guaranteed !

    KumoTeam is a low cost SaaS application that helps businesses in many industries efficiently manage their mobile workers, simplify their processes & become more profitable. It is a complete field service management solution (FSM) with Scheduling, Dispatching, Tracking and Reporting as well as payment capabilities It shows you the real-time the of your team on a map. It allows you to send jobs directly to their mobile devices & follow the process with an intuitive dashboard that is as things change in real time The mobile apps that come with KumoTeam (FREE) allow the Technician to view their daily schedule , get driving directions , take customer signatures & accept credit card payments

    Learn more about KumoTeam →


  • FieldEZ : Field Service 
     1

    Scheduling, Dispatch, Invoicing, Attendance and more!

    FieldEZ is an award-winning field service software that helps you manage your field operations in real-time - at prices as low as $18 per month. Over 23,000 people use FieldEZ for job scheduling, dispatch & tracking field crews, and for capturing customer billing and feedback. It works on ANY tablet or phone plus has great configuration and integration support. First 30 days FREE | Easily Integrate with QuickBooks, Sage, Salesforce, SAP, and more | Bank grade security | Works in offline mode as well as online

    Learn more about FieldEZ : Field Service →


  • FieldService360 
     1

    Optimize your Field Service Operations

    FieldService360 offers a complete cloud-based, collaborative and mobile solution to begin the journey to an optimized and more productive Field Service operation that delivers greater customer satisfaction.

    Learn more about FieldService360 →


  • ServiceM8 
     1

    We're for small business

    ServiceM8® will keep track of your jobs, storing all job details from a client’s first call through to quoting, scheduling, job management, invoicing and payment tracking. ServiceM8 even integrates with MYOB, Xero and QuickBooks accounting software meaning you only enter information once. ServiceM8 is designed to be used by everyone in your business, from each individual field staff member, to back office staff, through all levels of management. It is simple and effective, and best of all, it's available anywhere, anytime.

    Learn more about ServiceM8 →


  • ServiceMax

    Imagine Flawless Field Service

    ServiceMax is the #1 field service management solution for hundreds of companies worldwide. Find out why our complete, mobile field service software helps deliver flawless field service. We’re Complete: A full suite of field service management applications from world-class scheduling & workforce optimization to contract management & warranty. ServiceMax also includes inventory, parts and reverse logistics. We’re Proven: A thriving community of innovative field service customers like; Coca-Cola, GE, Medtronic and Pitney Bowes use ServiceMax to increase revenue, first-time-fix rates and customer satisfaction - all while decreasing field service costs. We're Field-Ready Mobile: Delivered in the cloud, ServiceMax is HTML5-based for anywhere access to all pertinent information for field techs. Use the device of your choice - tablet, smartphone or laptop - or access ServiceMax via our award-winning native iPad app.

    Learn more about ServiceMax →


  • Fleetmatics

    Fleet tracking intelligence

    Power a smarter fleet and run a stronger business with our vehicle tracking solutions.

    Learn more about Fleetmatics →


  • NetServiceBooks

    Enterprise service accounting software for HVAC businesses

    NetServiceBooks is a cloud based HVAC Enterprise Accounting software that is built from the ground up by HVAC software professionals for HVAC professionals. The solutions offers an online accounting solution for service industry businesses. With auditable HVAC accounting you can ensure accountability and compliance. NetServiceBooks manages the entire service process from dispatching to accounting to purchasing. The specialized HVAC service dispatch web-based software helps with work order management, request for parts and quote creation, electronic signature and customer service logging.

    Learn more about NetServiceBooks →


  • FieldLocate

    Field Service Management Software

    FieldLocate is an essential app for any field service business that relies on scheduling and dispatching resources to residential customers. FieldLocate provides easy drag and drop scheduling, work order management, location-based tracking, mobile payments and everything else you need for efficient and profitable field operations.

    Learn more about FieldLocate →


  • TOA Technologies ETAdirect

    Field Service Management Software Solutions

    ETAdirect by TOA Technologies Software as a Service (SaaS) solutions for field management provide mobile workforce management tools that integrate with your existing systems to deploy workers faster and provide better customer service. ETAdirect is a suite of solutions that automate the field service and mobile workforce management tasks, such as real-time business visualization with Gannt chart workflows, predictive statistics, color-coded drag and drop job scheduling, key performance metrics and reports. The app is accessible from any device and provides access to critical data offline when you have no connection as information is automatically cached in the browser. The SmartMobility module allows you to scan barcodes for inventory tracking, capture signatures on touch-screen devices, photo documenting and time-based routing.

    Learn more about TOA Technologies ETAdirect →


  • vWorkApp

    job dispatching software

    vWorkApp is an award-winning software as a service (SaaS) application and tool for the transport and services industries. It's an online dispatch and scheduling product for small and medium-sized businesses. The product is sold and distributed over the Internet with Cloud Computing. vWorkApp works in real-time and doesn't require any contracts. vWorkApp has two parts. One part is for a dispatcher. A dispatcher signs into his account on vWorkApp to dispatch jobs to his mobile workers. The second part is for mobile workers. Mobile workers download the vWorkApp application (for iOS or Android mobile devices). They then receive dispatched jobs on their mobile application from the dispatcher. vWorkApp is designed for industries that utilize dispatching. These industries include taxis and limousines, HVAC companies, plumbers, electricians, truckers, towing companies, food delivery companies, mobile pet groomers, couriers, and more.

    Learn more about vWorkApp →


  • Astea Alliance

    Field Service Management & Mobile Workforce Solutions

    Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise. By automating workflow, field engineers should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact. Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics. The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

    Learn more about Astea Alliance →


  • Sygic Job Dispatch

    Manage your entire mobile workforce

    Job Dispatch is a mobile workforce management application for employee scheduling on-the.go. Sygic Job Dispatch is an easy and simple tool to make your workforce more productive and your business more profitable. Simplify scheduling and staff communication with this powerful and easy to use job management software.

    Learn more about Sygic Job Dispatch →


Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights

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Service Dispatch Reviews


Sarah's Appliance Repair & Exchange reviewed

Field Harmony

"Highly recommended for up and coming service companies"

  12th of September


Lance Ely reviewed

FieldAware

"FieldAware Product, Services, and Applications"

  3rd of September


Florin Thaqi reviewed

Wintac

"Dont Buy it"

  3rd of August


Jeff Harold reviewed

Jobber

"Jobber impacted company growth"

  24th of April


Stuart Standring reviewed

Mhelpdesk Field Service Software

"Could be great if they tried"

  16th of April


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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights

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