Oxygen Help Desk

Overview

Service Management is driven by processes not software and just by looking at your own internal business processes will give you a huge insight as to where you are and where you need to be with your service desk.

Get your business processes right, then map those processes to a good service desk tool. This combination will improve your service desk delivery.

We can provide a broad range of professional Service Desk solutions all built around our award winning web-based application Oxygen.

Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.

Supporting your internal or external customers, Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Oxygen Service Desk gives you the tool set to :-

* Prioritise and manage multiple tasks
* Coordinate multiple services
* Implement & automate process methodologies
* Deploy easily with simplified and flexible pricing
* Remain flexible
* Measure & report on performance

Oxygen Service desk can be deployed in almost any area of your business that requires full visibility and a much clearer ownership of its jobs and tasks.

Customised and configured for either IT Services, Facilities Management or Customer Services as an Internal or External facing Service Desk.

Benefits

Oxygen Service Desk is a process automation engine that simply interprets your pre-defined business processes and then mobilises the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.

Oxygen Help Desk and Service Desk software solutions gives you the ability to map your Business Processes right out of the Box with its in built Business Rules Engine and unlike many Service Desk Software providers the software is not solely based around just one best practice framework such as ITIL and therefore too rigid.

Browser Based
100% Web Based no installed client software. On demand SaaS or traditional perpetual licenses.

Flexible License Options
Installed in your data center and owned out right, rented as an on-demand Software as a Service or simply hosted in our data centres.


Self Service Portal
Cut through contact centre hold queues, email backlogs and more - give your clients direct access to their requests and updates on their status.

Highly Customisable
Make easy bespoke changes to suit your business requirement without the need of additional consultancy.

Multiple Service Desk
Run different Service Desks from one installed application. Oxygen can cater for all kinds of service requests, one application centralises all of your business processes completely.

Change Management
Manage and monitor your organisations inventory through the Oxygen CMDB and Asset Management Module.

Ultra Fast Deployment
Be up and running in as little as two days, see an instant return on investment.

Process Automation Engine
Ensures pre-defined processes are mobilised accountable and Auditabl