Call Center Software Reviews
Below are a selection of user reviews, opinions and ratings we have for Call Center software. We have 37 user reviews in total for Call Center software. Alternatively you can view our comprehensive directory of Call Center software, applications & tools.
Review for Desk.com
We love Assistly (Now Desk.com)
by Brooke on 2011-05-19 17:38:56
We've been using Assistly for about one year, can't imagine doing business without it! Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
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Review for Freshdesk
Fantastic Tool, Incredible Support, Unbeatable Price
by Scott on 2012-04-02 09:53:11
Their name says it all - a breath of fresh air when it comes to support systems. A bright, energetic company that is providing a tool at a price which is perfect for SME's. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests. It's like having our own personal development team providing an enterprise level ticketing system at a fraction of the price of other systems currently on the market.
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Pros: - feature rich - rapid development of new features - energetic start-up with the versatility that goes with it - it works! No mess, no fuss - superb support - a pricing structure that is perfect for SME's
Cons: - one or two aspects of the interface take too many clicks to get to
Review Context: I'm the tech guy in a start-up and spent a long time trying out various ticketing systems on the market to facilitate a basic CRM for a 6 man sales team while also providing a solution to handle support and general enquiries.
Review for Zendesk
Great integration with Salesforce
by Rob on 2012-05-10 14:58:55
We switched from SalesForce cases to Zendesk 16 months ago. The thing we were giving up was the ability to easily look up customer account information. Now with the new integration, we can push whatever fields we want (even custom ones) to Zendesk so our agents don't ever have to leave our Zendesk system. My only gripe is that the initial search lookup can be pretty slow (up to 10 seconds to load data), but I suspect this is more on the SalesForce side as opposed to something Zendesk could optimize.
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Pros: email integration
Review for pme.box
CEO Madan Capital
by Jose Fernandes on 2010-12-05 18:19:58
Great tool we use it to follow up with our investments
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Pros: Very easy to use, works great with ipad, very fast application and very complete. We asked pme.box to develop some extra tools which they did.
Cons: If you have no internet access it will not work.
Best Uses: We use it on a daily basis.
Review Context: I would like to suggest this application to other VC and Business Angels. Great tool to follow the daily routine of our investments in other companies.
Review for icomplete.com CRM
A start up company
by Anonymous on 2011-12-07 14:07:54
We are a small company using two people in remote locations to contact around 1000 retailers nationwide. icomplete allows us to maintain a database, organise tasks to send out samples and keep in touch with contacts. More importantly for us, we are inexperienced in these fields and icomplete has helped us learn the system as we go along. It is also easy to develop new tags to sort our database as our needs become clearer.
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Review for LiveChat
Talk with your customers !
by Kamil Rudnicki on 2010-07-20 05:47:09
LiveChat is the best software to talk with customers. Simple to use, and we see better conversions than email or phone!
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Pros: Best features for good price. Very easy to use.
Best Uses: To get feedback, chat in real time with cusotomers, which is a lot more better than email.
Review for iuvoDesk
Comprehensive and Feature Rich
by Michele Nachum on 2012-01-19 13:50:43
iuvoDesk is an elegant solution in that it leaves no stone unturned in its help desk online software tool that caters to small to mid-sized businesses. iuvoDesk allows you to track and manage your customer tickets/help requests to ensure everyone is serviced in a timely manner. The solution can also store customer information and/or integrate with your existing CRM solution so that all customer data is centralized. In addition, iuvoDesk offers a forum to post helpful documents and media so that your customers can peruse information about your company while waiting for a live agent to contact them.
Read the Complete Review for iuvoDesk on GetApp.com's Blog
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Best Uses: Obviously help desks are not right for every business type, but for those companies that need a solution to manage, track and measure customer requests, iuvoDesk will not steer you wrong.
Review for WSS Knowledge Base Manager Pro
Good value of features, vendor support and spendings
by John Kramic on 2010-11-08 08:13:26
We are very satisfied with the result of implementation and use ratio within our organization, by our employees, partners and customers. It was hard time selecting right product for our needs and we are sharing our thoughts here. It has been a pleasure to work with the vendor on implementation and planning stages, they where quite active providing best practices on how to achieve our goals with their KB solution. Feature set has been met from the first selection phase and this is one to note as well.
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Pros: It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.
Cons: We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.
Best Uses: We use it as internal knowledge base for employees for best practices and documents, as well as external for our partners and as support knowledge base for our customers.
Review Context: I am CIO in the company, participated in definition of the KB for the company and would like to share my opinion and experience with the vendor.
Review for simplyCT
Online Contact Center Solution that can be Scaled Sccording to Your Needs
by Rakesh Sharma on 2012-02-08 08:34:12
simplyCT is an all-in-one solution with multiple components, all accessible through simplyAPPS, the user-friendly apps portal . Each app deals with a specific aspect of call center operations. Firstly, simplyMANAGE (the call center manager tool) and simplyWISE (the supervision center) are tools designed for end-to-end call center configuration, supervision and management. simplyTALK is the core agent application. The slim line appbar conveniently sits on the agent desktop and uses multi-communication channels such as VoIP, livechat and callback to enable agents to interact with customers.
Read the Complete Review for simplyCT on GetApp.com's Blog
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Pros: Excellent and scalable solution for contact centers
Cons: None that I can think of
Best Uses: If your business is looking to enhance customer service, improve efficiency and reliability, while keeping costs low, then this solution is definitely for you. It enables you to scale your service operations in a simple and cheap manner.
Review for Oracle CRM On Demand
Simple to use
by Thomas Cammack on 2012-02-02 09:23:12
Oracle CRM On Demand is a user-friendly solution for our entire organization. It is a great help for our sales, marketing and client support department. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.
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Pros: Simple to use and a great tool for small business organizations
Cons: In terms of user experience it cannot keep up with other SaaS CRM competitors
Best Uses: Small and midsized businesses
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