Customer Service Software Reviews
Below are a selection of user reviews, opinions and ratings we have for Customer Service software. We have 132 user reviews in total for Customer Service software. Alternatively you can view our comprehensive directory of Customer Service software, applications & tools.
Review for Tracker
"ViryaNet review of Tracker 5" on February 4, 2011
by Viryanet, Inc. US Customer Support Manager on 2011-02-08 02:10:03
It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality. I give it 5 out of 5 stars. Price/functionality is much better than any of the competitors we evaluated during our 12 month search for a support tracking system. We have a hosted environment and have not had any down time. Not having to install, update or maintain environments has saved us a considerable amount of time. Support is great they answer questions very quickly. Very few bugs encountered. So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: *No down time *No installation, update, or maintenance environment saves time *Support answers quickly
Cons: *Reports require customization for full access to all user defined or system fields *Web screen customization not intuitive *Easy to overwrite by accident when designing screens
Review for TeamSupport
Nice integrations
by George Jenkins on 2012-01-11 02:24:50
We have been using TeamSupport for about a year now and these guys have been on the ball with integrations. We started using the Mailchimp integration to manage a product update list. Basically, you fill in a few fields into your TeamSupport account regarding your Mailchimp account, and the name of the list you want sync'd up with your support contacts - and that's it. They made it super easy to setup in about 30 seconds.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: It's real easy to setup and make your own.
Cons: Nothing to mention. These guys have been great.
Best Uses: We track support requests on our product and keep customers up to date with our latest revisions.
Review Context: I'm a customer and a fan.
Review for Desk.com
Solution that grows with your business
by Happy Customer on 2011-05-27 04:57:11
Easy to use interface with seamless integration of social media provide a complete solution.
| Overall rating: | |
| Ease of use: | |
| Features: |  |
| Value for money: | |
| Ease of deployment: | |
Pros: They walk the walk by offering great support to their customers and continue to add new features to provide a complete solution for support teams.
Best Uses: Great for small, growing businesses as the pricing and features grow with you.
Review Context: Active user of both admin and agent interfaces for almost a year
Review for Loc8.com
Simple and easy to use asset management system
by fbellino on 2011-10-24 04:46:27
Loc8 is a simple and easy to use asset management system. We previously managed our assets in a spreadsheet that was impossible to keep up to date. Now with loc8, all of our data is in the 1 location in an easy to use interface.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: Able to personalize the views and set the system up to match our business requirements
Cons: Bulk Imports can be a little tricky
Review Context: I work in Technical Support and have to logon to loc8 at least twice a day. We mainly track hardware but also use it to keep track of all our mobile phone numbers
Review for Synchroteam
Great solution for my business
by Abdel Cherkaoui on 2012-01-17 18:14:25
A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: No more paper.
Review Context: Located in Lyon we maintain mechanical fences and automatic doors.
Review for Freshdesk
A Fresh Look at the New Freshdesk
by Rakesh Sharma on 2012-03-20 17:05:24
The biggest win at Freshdesk is a major upgrade of the solution’s feature set, one that the call company refers to as Freshdesk 2.0. Best features: - Email commands – This feature lets agents manage, update and even assign tickets right from their email, along with a reply to a support ticket. - Email to knowledge base – This feature makes it easy for an agent to convert an email thread or a ticket reply into a knowledge base article, from the mailbox. - Enhanced reporting- The reporting interface has been completely revamped and enables users to generate extensive and detailed reports.
Read the Complete Review for Freshdesk on GetApp.com's Blog
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: An already great solution just got better
Review for HelpOnClick
Top-notch program, service and technical support
by Brett on 2011-06-09 11:41:11
We at West Virginia University love using HelpOnClick Live Chat to communicate with our students, faculty, and staff. The program, service, and technical support have always been top-notch. We highly recommend HelponClick to anyone that deals with multiple constituencies. It has transformed the amount of communication that comes through our website.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Review for Zendesk
Very complete help desk solution
by Michelle Nachum on 2011-10-24 13:24:19
Zendesk is a very complete help desk solution — and is scalable to any size business that needs their services. Any company that sells products or services that demand customer assistance should look into a help desk solution. There are many fine solutions out there — and Zendesk is one of the better ones in terms of its own client support, training and host of features to to help make your help desk as “helpful” as possible for your customers. Obviously not all businesses need a help desk – some can get away with a simple FAQ on their site. But for services that are complicated — having a support team that allows you to interact with your customers on a 1:1 basis is a tremendous ROI. Go ahead and splurge folks and keep your customers from running away to your competitors. Because they will if you don’t help them.
Read the Complete Review for Zendesk on GetApp.com's Blog
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: Share out Tickets/Knowledge with your customer base, Integration with other CRM programs
Review for Zoho Support
Affordable customer support solution for SMBs and Startups
by Michelle on 2011-09-19 10:05:49
Zoho Support is relatively flexible and based on your business model, you can have your customers contact your support agents via phone, web form, email as well as self-service capabilities which you can embed on your web site to enable both you and your customers to monitor and track the request in the same real-time view.
Read the Complete Review for Zoho Support on GetApp.com's Blog
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: You can add on support reps (though not in the free version) as well as add in roles (such as which requests goes to which agent, etc.). You can also add in departments and fields so you can track the type of help requests you are receiving
Review for Get Satisfaction
by Dan on 2011-12-22 15:08:11
Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.
| Overall rating: | |
| Ease of use: | |
| Features: | |
| Value for money: | |
| Ease of deployment: | |
Pros: Flexibility, affordable, great RSS feed functionality
Cons: Nothing that I can think of
Best Uses: For all types of businesses
Review and Compare
Featured Software
 | Zoho Assist Zoho Assist provides a simple and straight forward user interface to connect to remote computers any... |
 | Zoho Support Zoho Support is a web-based help desk app that provides a systematic, streamlined a... |
 | Zendesk Zendesk is the leading cloud-based help desk app and support ticketing system with bu... |