Help Desk and Ticket Management Software Reviews

Mojo Helpdesk 

4.0

 1

Software by Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

The solution is a custom-fit for helpdesk manager, IT pros, and customer support experts who spend their days receiving and managing support requests. As such, it increases productivity and, also, offers the benefits of cloud, including scalable infrastructure, costs and remote access.

GetApp Blog (18 January 2013)

Read the complete review for Mojo Helpdesk on the GetApp Blog →

ClickDesk 

5.0

 1

Software by ClickDesk

Turn your website visitors to happy customers :)

For a “light” help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.

GetApp Blog (21 September 2012)

Read the complete review for ClickDesk on the GetApp Blog →

Samanage IT Service Desk 

4.0

 1

Software by SAManage

IT service desk & asset management software

The interface is excellent and simple. As is the functionality. I especially like the fact that you can automate several aspects of catalog management for your IT infrastructure. Frankly, the complexity of IT asset management escaped me when I worked in the IT Service industry. However, I learned quite a bit about the field and its integrations with helpdesk, thanks to this week’s solution. I would highly recommend this solution, if only because it is a solution for the novice user and experts alike.

GetApp Blog (13 July 2012)

Read the complete review for Samanage IT Service Desk on the GetApp Blog →

Comindware Tracker 

4.0

 2

Software by Comindware

Collaborative Task Management and Workflow Coordination that helps to get your work done

You cannot go very wrong with a visual workflow solution. And this one doesn’t disappoint. You can configure new Workspaces within a few clicks. The interface is fairly similar to Microsoft Outlook. A home tab includes standard buttons to start, preserve or remove processes. You can also promote preferred processes to the next stage once they are done with the current stage. If, like me, you dig designing and working with processes, then this solution is definitely for you.

GetApp Blog (12 April 2012)

Read the complete review for Comindware Tracker on the GetApp Blog →

Freshdesk 

4.0

 2

Software by Freshdesk

Helpdesk + Social Customer Support

The biggest win at Freshdesk is a major upgrade of the solution’s feature set, one that the call company refers to as Freshdesk 2.0. Best features: - Email commands – This feature lets agents manage, update and even assign tickets right from their email, along with a reply to a support ticket. - Email to knowledge base – This feature makes it easy for an agent to convert an email thread or a ticket reply into a knowledge base article, from the mailbox. - Enhanced reporting- The reporting interface has been completely revamped and enables users to generate extensive and detailed reports.

GetApp Blog (20 March 2012)

Read the complete review for Freshdesk on the GetApp Blog →

iHelpDesk 

4.0

 1

Software by iDeskCentric Inc

iHelpDesk is fairly straight forward help desk solution for small business. I think that for smaller businesses that require a simple and straightforward solution in the cloud, iHelpDesk is a good alternative. The pricing is very affordable and for the most part, you are getting similar features than in more robust and expensive solutions. What I found lacking was the ability to create any kind of online community where users can “talk” to one another such as Wikis. That said, the solution works flawlessly and provides the necessary tools needed to create a respectable help desk website.

GetApp Blog (28 February 2012)

Read the complete review for iHelpDesk on the GetApp Blog →

iuvoDesk 

4.0

 1

Software by iuvoDesk, Inc.

Help Desk and Social Customer Service

iuvoDesk is an elegant solution in that it leaves no stone unturned in its help desk online software tool that caters to small to mid-sized businesses. iuvoDesk allows you to track and manage your customer tickets/help requests to ensure everyone is serviced in a timely manner. The solution can also store customer information and/or integrate with your existing CRM solution so that all customer data is centralized. In addition, iuvoDesk offers a forum to post helpful documents and media so that your customers can peruse information about your company while waiting for a live agent to contact them.

GetApp Blog (19 January 2012)

Read the complete review for iuvoDesk on the GetApp Blog →

Zendesk 

5.0

 1

Software by Zendesk

Leading Cloud-Based Customer Service Software Solution

Zendesk is a very complete help desk solution — and is scalable to any size business that needs their services. Any company that sells products or services that demand customer assistance should look into a help desk solution. There are many fine solutions out there — and Zendesk is one of the better ones in terms of its own client support, training and host of features to to help make your help desk as “helpful” as possible for your customers. Obviously not all businesses need a help desk – some can get away with a simple FAQ on their site. But for services that are complicated — having a support team that allows you to interact with your customers on a 1:1 basis is a tremendous ROI. Go ahead and splurge folks and keep your customers from running away to your competitors. Because they will if you don’t help them.

GetApp Blog (24 October 2011)

Read the complete review for Zendesk on the GetApp Blog →

Desk.com 

5.0

 5

Software by Desk.com

Help Desk + Social CRM + Customer Support

I think Assistly streamlines helpdesk to a great degree. In addition, it has a great GUI-based interface that makes it easy for almost anyone to come in and start working. From the organizational perspective, it is great because it is scalable. This ensures that you can decrease or increase your costs based on your budget. However, the best part about Assistly’s interface is that it is a graphical user interface in the best sense of the word. What this means is that you do have text-intensive and heavy screens even when you are setting business rules. Instead, you have clean, graphics-based interface makes setting business rules and permissions easy and, might I even say, a pleasure?

GetApp Blog (19 July 2011)

Read the complete review for Desk.com on the GetApp Blog →

VentureBox Assist 

4.0

 1

Software by VentureBox, Inc.

VentureBox Assist is a very efficient solution and suitable for companies that require basic project and customer management tools. VentureBox Assist is collaborative and flexible (e.g.: can receive reminders and SMS notifications via mobile phone as well as email) and easy to master. I would say that VentureBox Assist is best for businesses that have a high amount of customer projects and interactions that require basic tracking and collaborative tools. That said, because VentureBox Assist is a very focused solution, it may not be for businesses that require a more robust product that includes invoicing, estimation and marketing tools, plus employee time tracking and more.

GetApp Blog (13 July 2011)

Read the complete review for VentureBox Assist on the GetApp Blog →

Zendesk

“Very complete help desk solution”

Michelle Nachum (24 October 2011)

Desk.com

“Streamlines helpdesk to a great degree”

Rakesh (19 July 2011)

Freshdesk

“Freshdesk is easy to master”

Michelle Nachum (30 May 2011)

TeamSupport

“Very useful tool for Support Engineers”

Dan Fisher (8 November 2010)

Nilex CloudSolution

“KappAhl choose Nilex for its IT Support”

Mattias Kristensson, System administrator for Nilex at KappAhl (12 July 2012)

Tracker

“"So far we have been very pleased with the performance of the product and the company. " Version info:3.1”

Project Manager, Hudson Software (9 December 2010)

Help Scout

“Extremely easy to deploy”

Dorofiej Grabowski (15 June 2012)

Mojo Helpdesk

“Excellent product with a great price”

David Levinson (10 December 2012)

Loc8.com

“Broad Services relies on Loc8 by Smartpath”

Daniel Broadbent (30 July 2010)

Zoho Support

“Zoho Support is an intuitive, customizable and robust solution”

Keean (26 February 2011)

HelpOnClick

“Top-notch program, service and technical support”

Brett (9 June 2011)

PMRobot

“PMRobot a great tool!”

EmPower Health Research, Inc (16 July 2012)

Oxygen Help Desk

“Oxygen Help Desk Software”

Jonny Vaughan (23 September 2010)

eStreamDesk Helpdesk

“Simple and Elegant”

Juan Abelardo Garcia Jr (5 November 2010)

Nicereply.com

“Works nice with OTRS helpdesk”

Peter (1 March 2011)

Autotask

“Affordable all In One IT Services Management Software”

Rakesh (14 June 2011)

VentureBox Assist

“Great collaboration tool”

Scott T. (29 June 2011)

Comindware Tracker

“Easy to use, visual workflow management software”

Ivan (22 March 2012)

LiveChat

“Talk with your customers !”

Kamil Rudnicki (20 July 2010)

Kayako

“The review does not present Kayako”

Premdeep (22 January 2013)

Live2support

“Nice Chat App for Website”

Ainsley (4 January 2013)

CMDB Cloud

“Our whole IT world in one interface!”

ITSM_Helpdesk_Guru (28 June 2011)

iuvoDesk

“Great Help Desk Platform for small businesses”

Aune Louhisola (22 December 2011)

iHelpDesk

“A good tool for issue tracking”

Kevin White (12 February 2012)

Vision Helpdesk

“Best Help Desk - Vision Helpdesk Software”

Max (2 February 2013)

Communifire

“Good customer support”

Ryan Brown (14 May 2013)