Most reviewed Help Desk and Ticket Management apps


Logo for Zendesk

Zendesk 
 47

Cloud customer service software. Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Latest reviews for Zendesk

“We can't support our customers without Zendesk. Period.”

19 December 2014

“Bad pricing structure. ”

4 November 2014

“Great idea, really bad....”

25 June 2014

Logo for TeamSupport.com

TeamSupport.com 
 45

Customer-Centric Customer Support Software. TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

Latest reviews for TeamSupport.com

“TeamSupport ROCKS!!!”

18 August 2014

“Team Support Review”

12 August 2014

“TeamSupport has streamlined our customer service”

11 August 2014

Logo for Desk.com

Desk.com 
 18

Online customer service software. Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

Latest reviews for Desk.com

“save your team time and give agents the context they need ”

24 February 2014

“best I have ever used”

9 October 2013

“Boost Your Customer Satisfaction”

15 March 2013

All other Help Desk and Ticket Management Software reviews (42 apps in total)


“With Zendesk you can provide great customer support”

Vera Tinnin (22 November 2011)
Read all 47 reviews for Zendesk →

“Very useful tool for Support Engineers”

Dan Fisher (8 November 2010)
Read all 45 reviews for TeamSupport.com →

“Shoes of Prey loves Assistly (Now Desk.com)”

Michael Fox (7 May 2011)
Read all 18 reviews for Desk.com →

“Awesome and easy to use app”

Adam Lefler (24 December 2013)
Read all 16 reviews for Samanage →

“Freshdesk is easy to master”

Michelle Nachum (30 May 2011)
Read all 16 reviews for Freshdesk →

“Extremely easy to deploy”

Dorofiej Grabowski (15 June 2012)
Read all 14 reviews for Help Scout →

“Great program with almost infinite options for customization.”

Mike (20 March 2014)
Read all 5 reviews for Freshservice →

“Affordable and robust”

William Tice (3 July 2012)
Read all 4 reviews for Zoho Support →

“Smart and easy solution”

Robert Worthen (17 November 2011)
Read all 1 reviews for ManageEngine ServiceDesk Plus →

“satisfies all my needs...”

Angela Butler (2 April 2012)
Read all 1 reviews for ManageEngine SupportCenter Plus →

“Intuitive and ready-to-use solution for all our services! ”

(10 October 2014)
Read all 1 reviews for JIRA Service Desk →

“Best Help Desk - Vision Helpdesk Software”

Max (2 February 2013)
Read all 32 reviews for Vision Helpdesk →

“Top-notch program, service and technical support”

Brett (9 June 2011)
Read all 14 reviews for HelpOnClick Live Chat Software →

“This app will be big one day”

Dennis Vargas (15 June 2012)
Read all 13 reviews for HappyFox →

“Talk with your customers !”

Kamil Rudnicki (20 July 2010)
Read all 11 reviews for LiveChat →

“Good app!”

(8 July 2014)
Read all 11 reviews for Casengo →

“"I think it's a very good out of the box application." Version info: 3.1”

Helpdesk Manager, American Bible Society (9 December 2010)
Read all 9 reviews for Tracker →

“Excellent product with a great price”

David Levinson (10 December 2012)
Read all 7 reviews for Mojo Helpdesk →

“Sentinar manages 27,000 buildings with ease using Loc8 ”

Binh Phan (18 October 2010)
Read all 6 reviews for Loc8.com →

“Combination of great product and great service in one place!”

Yacov (31 October 2013)
Read all 6 reviews for LiveAgent →

“Replacing Connectwise with PROMYS PSA”

Michael Lyndsay, L2K Technology group (17 March 2014)
Read all 6 reviews for PROMYS PSA AnyWhere →

“The review does not present Kayako”

Premdeep (22 January 2013)
Read all 5 reviews for Kayako →

“Nice Chat App for Website”

Ainsley (4 January 2013)
Read all 5 reviews for Live2support →

“Great software, great price!”

Victoria (11 July 2013)
Read all 5 reviews for Deskero →

“PMRobot a great tool!”

EmPower Health Research, Inc (16 July 2012)
Read all 4 reviews for PMRobot →

“Wow! Finally...someone got it right!”

Tanner (13 February 2014)
Read all 4 reviews for Vivantio Pro →

“Oxygen Help Desk Software”

Jonny Vaughan (23 September 2010)
Read all 3 reviews for Oxygen Help Desk →

“Lovely Integration into my domain”

Tony Baffoe (5 November 2010)
Read all 3 reviews for eStreamDesk Helpdesk →

“Great online customer support software”

Emma (8 January 2014)
Read all 3 reviews for nanoRep →

“If it didn't think it rocked I wouldn't have joined! ”

(24 July 2014)
Read all 3 reviews for Cayzu Help Desk →

“Works nice with OTRS helpdesk”

Peter (1 March 2011)
Read all 2 reviews for Nicereply.com →

“A good tool for issue tracking”

Kevin White (12 February 2012)
Read all 2 reviews for iHelpDesk →

“Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk”

Michele Nachum (21 September 2012)
Read all 2 reviews for ClickDesk →

“Good workable solution for SMEs”

Reuben Tishkoff (21 June 2013)
Read all 2 reviews for viCloning →

“Remote Support Software”

Afonso Melo (12 August 2013)
Read all 1 reviews for BeAnywhere Support Express →

“Easy Tool For All Support Solutions”

swasa (25 May 2013)
Read all 1 reviews for AJ Helpdesk →

“Easy to use but powerful issue tracker”

Ross123 (5 November 2010)
Read all 1 reviews for Elementool Issue Tracking →

“Great Help Desk Platform for small businesses”

Aune Louhisola (22 December 2011)
Read all 1 reviews for iuvoDesk →

“Solid Helpdesk Software ”

Eric Bailey (27 November 2013)
Read all 1 reviews for KronoDesk →

“A great servicedesk product”

(29 September 2014)
Read all 1 reviews for SysAid →

“Great live support tool”

Adelle Bailey (23 September 2013)
Read all 1 reviews for Comm100 Live Chat →

“Priceless tool that comes with me”

Sara Garrido Lopez (11 February 2014)
Read all 1 reviews for PHC Service FX →