Reviews, Opinions and Ratings for BigCommerce
Showing 1 — 5 of 6 reviews
What is BigCommerce?
BigCommerce
BigCommerce is the easiest way to setup your own online store. It's an all-in-one ecommerce platform with built-in marketing tools to attract thousands of visitors to your online store so you can star Learn More →
their design partners design skills in my opinion are mediocre
Review for BigCommerce by luvtati on 2012-01-13
It's just ok I have a simple store. My issue with BG is all of the "have our design partners" design your site promo. And their design partners design skills in my opinion are mediocre. I designed my site and took days to figure out their coding file systems and to decipher their %global% meanings to finally get the look I want of my site and it's a simple design but professional. You can't even ask them a question on changing a color unless some design partner comes in the thread promoting. And the reps tell you "we can't answer that" and I just had a simple color change question (wanted to change a thumbnail color of 1 item only, the way the css files are it would've changed everything)! It's easy to use in a way BUT again they have all of these %global% jargon that you have to decode. I program and design and I had another designer try to help me he gave up and he designed big time sites.
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Pros: It's cheap.
Cons: Read the first section. You can't edit the mobile site design. You can finally edit the email templates but again it's in the %global% jargon only way to see the email look is to do a test account = time wasting.
Review Context: I was selling on ebay for a few years, I have a following now and i'm trying to get obviously more customers. But once I grow my company I will definitely venture out on my own and not use a all in one ecommerce package.
Be careful to check all required features and (lack of) support!
Review for BigCommerce by WebBeetle on 2011-08-17
Overall BigCommerce might be the market leader, but we're finding too many problems with the software and very slow support. Eg. freight is a BIG issue in our case, as our company is selling bulky and heavy items, where a miscalculated price may be costing us quickly in excess of $50 on a single order. • the system cannot handle "cubed weight" (by volume instead of weight) as charged by many transport companies • you cannot define shipping method per item (eg. we send small items by Post, large items by freight forwarder) • you cannot charge a handling/packaging fee for individual items Support: forget it! I've waited for over a week to have a simple ticket resolved, a post in the "Community Forum" (second support venue) is still without a single reply after 6 days!! Support staff seems to be of little inside knowledge when it comes to the coding (and resulting errors) of the software, so technical questions bounce back and forth [BigCommerce has always vacancies for Support].
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Pros: + Looks easy - but looks are deceiving. Still fine for a limited product range and simple merchandise.
Cons: - Shipping calculation only works for small items (fine to sell phone sleeves or swimwear) - Support often takes over 1 week to resolve a problem - Software bugs take a long time to be acknowledged and even longer to be solved
Best Uses: Small, simple to handle products - don't try it for complex items or combined shipping options!
Review Context: We are a bedding retailer with over 30 years experience in mail order.
BigCommerce
Review for BigCommerce by Figgy on 2010-06-03
BigCommerce is advanced eCommerce platform with highly competent developers and support team.
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Pros: Full access to source code which allows for unlimited customization. Competent support group. Extensive documentations. Many features. Good community discussion. Nice handling of photos!
Cons: Few features are missing but are promised in future releases (6.0 or after). Integration with shipping carriers and selective Free Shipping option are not included. Also, coupon of fixed $ discount per order is not currently supported.
Best Uses: BigCommerce is best used for online stores. I use it for my store at www.AmusingLingerie.com
Review Context: I moved for another eCommerce (for lack of customization and proper photos display) to BigCommerce in March 2010 and I'm happy I made the switch. Photos look great on my website: amusinglingerie.com and was able to customize pages to my liking!
One-stop shop for all things ecommerce
Review for BigCommerce by Michelle on 2010-06-01
As an e-commerce designer and marketer, I was immediately impressed by BigCommerce's services. BigCommerce was the only company that seemed to cater exclusively to the ecommerce site. They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies. They partner with the most up-to-date social media and email sites to offer a complete ability for marketing your ecommerce site. BigCommerce also offers a large selection of templates so that anyone can set up a beautiful shop with no design experience.
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Pros: I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce. They are constantly offering webinars, tips and social marketing strategies, such as a shop tab on my store's facebook page.
Cons: There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.
Best Uses: I started my own ecommerce site, and although I have the ability to design a site from scratch, I wanted the fully integrated service that BigCommerce offers. I started with one of the templates they offer, and was able to customize it for my site.
Review Context: I am a web designer and ecommerce business owner. My site, Lemon Tree Square (http://www.lemontreesquare.com), uses BigCommerce for my hosting needs.
BigCommerce Scores BIG for BuyAirbrushes.com
Review for BigCommerce by BuyAirbrushes.com on 2010-05-30
Alright, so first things first. BigCommerce is a freaking God send when it comes to hosted online store apps. The interface is simple to navigate, the template system is well organized and easy to customize and the customer support is top notch. We just switched our store to BigCommerce from a competitor and couldn't be happier. We've been selling online for almost 5 years now, so getting us to change software was no easy task. But, after digging into what BigCommerce offered, it was pretty much a no-brainer to make the switch. If you're in the market for an eCommerce platform.... You've gotta check these guys out!!!!
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Pros: Ease of use Elegant design Simple to customize SUPER AFFORDABLE
Cons: The only thing that this software is missing is integration with a shipping software like Endicia or Shiprush. However, I've heard that it's coming with the next release.
Review Context: I'm coming at this review from an established web companies perspective. I know there are a lot of new stores signing on to BigCommerce, but I wanted to put in a word for anyone that is already doing a fairly decent amount of volume online.
BigCommerce
BigCommerce is the easiest way to setup your own online store. It's an all-in-one ecommerce platform with built-in marketing tools to attract thousands of visitors to your online store so you can star Learn More →