Reviews, Opinions and Ratings for CMDB Cloud – Cloud IT Service Management Tool

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What is CMDB Cloud?

CMDB Cloud - Cloud IT Service Management Tool

Manage your IT services through our powerful help desk tool, including instant cloud server monitoring, and an ITIL compliant CMDB framework. Visualize app-level dependencies and keep Learn More →

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Cloud based Helpdesk App with an ITIL Difference

Review for CMDB Cloud by Rakesh on 2011-07-13

If you are a user who is interested in ITIL compliance as well as tracking cloud server activity for faster resolution of your problems, then this product is for you. The software has a simple, easy-to-use interface, consisting of a master menu on the left hand bar. You can check the overall dashboard, issues, task list, and feeds at the top of the screen. Navigation is fairly easy and performing a task is never more than two clicks away. I thought the connector screen (displayed below) was especially fascinating as it provides a wonderful snapshot of infrastructure dependencies.

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Pros: Great interface and tracking capability

Cons: Support could have been better

Our whole IT world in one interface!

Review for CMDB Cloud by ITSM_Helpdesk_Guru on 2011-06-28

We can easily collaborate on ideas, manage incidents and create knowledge articles on the fly.

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Pros: We like being able to use #tags to group incidents and problems!

Cons: We would like some more customisable reports!

Best Uses: Its our helpdesk, IT collaboration platform and single point of truth for network configuration.

Review Context: Beta tester.

CMDB Cloud