Reviews, Opinions and Ratings for Get Satisfaction – Love Your Customers

Showing 1 — 2 of 2 reviews

What is Get Satisfaction?

Get Satisfaction - Love Your Customers

Get Satisfaction is a cloud collaboration software that enables you to - Increase revenue from existing customers - Improve customer satisfaction - Capture ideas on how to build Learn More →

Visit Website

integrates nicely with Salesforce Support Cloud

Review for Get Satisfaction by Andy on 2012-05-10

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Overall rating:
Ease of use:
Features:
Value for money:
Ease of deployment:

Review for Get Satisfaction by Dan on 2011-12-22

Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Overall rating:
Ease of use:
Features:
Value for money:
Ease of deployment:

Pros: Flexibility, affordable, great RSS feed functionality

Cons: Nothing that I can think of

Best Uses: For all types of businesses

Get Satisfaction