Reviews, Opinions & Ratings for Help Scout

Review score breakdown for Help Scout

Review stats for Help Scout

Great App

  Review by Carl Mercier, Codified Inc (26th of December, 2012)

Help Scout is the best app I've used in a LONG time. It's simple and just works perfectly. Very impressed!

"Thanks for a truly awesome piece of software..."

  Review by Andre Tanguy (11th of December, 2012)

The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.

Personal Touch

  Review by Carl, Rocket Genius (9th of November, 2012)

“We love it! Help Scout allows us to quickly and easily manage and reply to a large volume of email while still being able to interact with each and every customer one on one. It does exactly what we need without all the superfluous bells and whistles that ultimately just get in the way of focusing on what is most important: reliably communicating directly with our customers. ”

Love the simplicity

  Review by Darren Sproats, The Lad (8th of November, 2012)

We looked at Zendesk, but it’s way too complex for our small team of 7. Help Scout is exactly what we’re looking for. Absolutely loving it!

"We are loving Help Scout"

  Review by Yoshi (3rd of November, 2012)

We are loving Help Scout—our work flow has gone from broken to functional in the space of a day. It’s great :)

"We couldn’t do our support without them..."

  Review by Joel Gascoigne (22nd of October, 2012)

We couldn’t do our support without them, and being good at support has helped us so much

"Awesome app and amazing team."

  Review by Tyler Rooney (12th of September, 2012)

After trying just about every customer support app, we’re incredibly happy with Help Scout. Awesome app and amazing team.

"I love Help Scout."

  Review by Bob Milman (8th of July, 2012)

I love Help Scout. I’m almost supporting an entire area myself (I have two people backing me up). I know I couldn’t do it without Help Scout.

"We really do like your service."

  Review by Heather Seitz (5th of July, 2012)

We really do like your service. It’s finally a help desk that actually does just that instead of 1001 other things that just overcomplicate it (we’re still working through learning the best way to use it internally, but so far its the easiest solution we’ve ever tested.

"I´m so impressed with HelpScout"

  Review by Sarah (18th of June, 2012)

I’m so impressed with HelpScout—not only as a great app, but the customer service has been outstanding.

Extremely easy to deploy

  Review by Dorofiej Grabowski (15th of June, 2012)

This is the ideal app for everybody who need to manage an email address such as a info@, sales@. We forward all incoming emails from that addresses to our Help Scout address. From there we create tickets and automated reponses. All in all, the app is pretty nice and I like working with it.

Pros: Extremely easy to deploy and to prepare customized templates Competitive Price

Cons: Could offer more features

"We’re able to respond to customers faster"

  Review by Garrett Dimon (15th of May, 2012)

We had HelpScout up and running in minutes, and we’ve never looked back. We finally have crystal clear insight into the questions customers are asking as well as how well we handle the daily ebb and flow of support. More importantly, we’re able to respond to customers faster without any requests slipping through the cracks.

"It's the kind of product that is taking our business to a different level"

  Review by Gary Vaynerchuk (11th of May, 2012)

Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.

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