Reviews, Opinions and Ratings for iuvoDesk – Help Desk and Social Customer Service
Showing 1 — 2 of 2 reviews
What is iuvoDesk?
iuvoDesk - Help Desk and Social Customer Service
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer supp Learn More →
Comprehensive and Feature Rich
Review for iuvoDesk by Michele Nachum on 2012-01-19
iuvoDesk is an elegant solution in that it leaves no stone unturned in its help desk online software tool that caters to small to mid-sized businesses. iuvoDesk allows you to track and manage your customer tickets/help requests to ensure everyone is serviced in a timely manner. The solution can also store customer information and/or integrate with your existing CRM solution so that all customer data is centralized. In addition, iuvoDesk offers a forum to post helpful documents and media so that your customers can peruse information about your company while waiting for a live agent to contact them.
Read the Complete Review for iuvoDesk on GetApp.com's Blog
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Best Uses: Obviously help desks are not right for every business type, but for those companies that need a solution to manage, track and measure customer requests, iuvoDesk will not steer you wrong.
Great Help Desk Platform for small businesses
Review for iuvoDesk by Aune Louhisola on 2011-12-22
I run a small online business and my customers are from all over the world. Having used iuvoDesk now for several months I can only recommend it because is a great solution in the cloud. This web-based Help Desk Platform allows me to contact my clients through several different help channels. I mainly use email or live chat. Very positive is that even a live chat can be tracked because when a chat starts, the agent is immediately provided with core information like the location of the client, the requested URL, and the name.
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Pros: - Integrates with your existing CRM - Straightforward and logical interface
Cons: I wish they had the fremium version for more than one user.
Best Uses: Small businesses
iuvoDesk
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer supp Learn More →