Reviews, Opinions and Ratings for Loc8 - Asset Maintenance, Help Desk - Field Service Management
Showing 1 — 4 of 4 reviews
What is Loc8 - Asset Maintenance, Help Desk - Field Service Management?
Loc8 - Asset Maintenance, Help Desk - Field Service Management
Many of the world's largest businesses rely every day on Smartpath's tightly integrated, Asset-centric Maintenance, Helpdesk, and Field Service software to run their operations, manage their faciliti Learn More →
Simple and easy to use asset management system
Review for Loc8 - Asset Maintenance, Help Desk - Field Service Management by fbellino on 2011-10-24
Loc8 is a simple and easy to use asset management system. We previously managed our assets in a spreadsheet that was impossible to keep up to date. Now with loc8, all of our data is in the 1 location in an easy to use interface.
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Pros: Able to personalize the views and set the system up to match our business requirements
Cons: Bulk Imports can be a little tricky
Review Context: I work in Technical Support and have to logon to loc8 at least twice a day. We mainly track hardware but also use it to keep track of all our mobile phone numbers
Sentinar manages 27,000 buildings with ease using Loc8
Review for Loc8 - Asset Maintenance, Help Desk - Field Service Management by Binh Phan on 2010-10-18
Fantastic for facility management with one or hundreds of technicians. We maintain 27,000 buildings right across Australia, in remote locations, and have over 70 mobile technicians using Loc8 daily.
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Pros: Great User Interface. Navigating is easy; icons make it user friendly for all types of users. Asset Management Tool for all purposes. Speed of system is good on both LAN, Internet & wireless. Implementation is easy for end-users. Web based.
Cons: System is dependant on Adobe Flash Player, which means ensuring the latest version is rolled out. However, it does give a great user experience.
Best Uses: Fantastic for facility management with one or hundreds of technicians. We maintain 27,000 buildings right across Australia, in remote locations, and have over 70 mobile technicians using Loc8 daily.
Review Context: We would like to recommend this product to other businesses who manage assets; audit assets and report on outcome in a user friendly; economical way.
ARA Group - Premier Building Services Company uses Loc8 to operate it's 11 businesses
Review for Loc8 - Asset Maintenance, Help Desk - Field Service Management by Ian Curl on 2010-08-26
Loc8 provides a highly functional Helpdesk with good SLA management and notifications system based on both incident and workorder status. Web based application, providing quick and simple access to users anywhere, anytime. Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing. Asset-centric system that provides historical maintenance data down to the asset level, including individual faults and fault rectification status. A very flexible set and forget planned maintenance scheduling system that auto creates/dispatches workorders when required. Excellent dashboard reporting tool. Many other really great features & benefits I don't have time to list. I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8
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Pros: Template driven asset library for customisation of any asset type. Highly functional Helpdesk with good SLA management & notifications system based on both incident & workorder status. Fully integrated Mobile application.
Cons: Reporting is easy to use and functional but can't produce comprehensive custom reporting yet - I believe this is available in their new beta however
Best Uses: Loc8 is used to run the operational aspects of our various facilities management businesses, and for the management of all of our field technicians.
Review Context: I manage and maintain our Loc8 implementation right across the 11 businesses of the ARA Group, which effects several hundred Loc8 users and services over 8000 customers.
Broad Services relies on Loc8 by Smartpath
Review for Loc8 - Asset Maintenance, Help Desk - Field Service Management by Daniel Broadbent on 2010-07-30
Broad Services Pty Ltd manages a variety of commercial property maintenance service contracts that vary in size and nature. Due to the large amount of information for sometimes very urgent tasks we were searching for an online job booking system that would be fast, flexible and reliable to provide real time service to all our clients. Loc8 Software as a Service has provided this for us and it has been invaluable in helping us continually achieve top service results . We have recently increased our service area to include outer regional areas of Victoria which would not have been possible without the use of Loc8 and its ability to convert work orders to SMS. The Loc8 support team have always been very helpful with their training and we would have no hesitation in recommending the use of their Software as a Service
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Pros: Ease of use. SLA management, SMS and PDF dispatch functions. Powerful help desk and field management. Being asset-centric it really stands out from other products.
Cons: Some of the intial configuration took some training from Smartpath, but they were very helpful and it did not take long to get up and running.
Best Uses: Job management for facilities and contract managament. We use it to manage our in-field workforce.
Review Context: I am the Managing Director of Broad Services Pty and was the decision maker when purchasing Loc8 as it forms a critical hub to our operations.
Loc8 - Asset Maintenance, Help Desk - Field Service Management
Many of the world's largest businesses rely every day on Smartpath's tightly integrated, Asset-centric Maintenance, Helpdesk, and Field Service software to run their operations, manage their faciliti Learn More →