Reviews, Opinions and Ratings for Nicereply.com – Better Customer Support
Showing 1 — 3 of 3 reviews
What is Nicereply.com?
Nicereply.com - Better Customer Support
Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback and help desk tool, which Learn More →
Works great with HelpMaster
Review for Nicereply.com by Rod on 2011-09-20
NiceReply is a great idea that will find audience in helpdesk, support centers and other client-related industries. NiceReply is a simple and elegant solution to quickly and easily getting feedback about the quality of staff responses to clients.
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Pros: Ease of use, general concept. NiceReply is also constantly being updated based on feedback from clients and the API is great to work with. Graphics are great and implementing into almost any helpdesk system is a snap.
Cons: So far nothing. It does the job.
Review Context: System integrator who has worked with the NiceReply API for a HelpMaster add-in.
customer satisfaction monitoring
Review for Nicereply.com by Anonymous on 2011-03-03
great tool for monitoring and improving customer satisfaction and incidends with customers
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Pros: easy to use
Best Uses: with other helpdesk or ticket systems
Works nice with OTRS helpdesk
Review for Nicereply.com by Peter on 2011-03-01
Nicereply is a simple but complex application. We use it for 2 months now. I can tell that is better to put the link to rating page in front of email signature. We had it first inside signature and no customers did rate our emails. Then we put it in front of signature and we are receiving many ratings now. We use it as motivation for our helpdesk operators. We even made part of their salary dependent on their overall rating.
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Pros: Simplicity. Easy to integrate with helpdesk system. Statistics.
Best Uses: Put the link to rating page in front of email signature. Use ticketing feature.
Nicereply.com
Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback and help desk tool, which Learn More →