Reviews, Opinions and Ratings for ServiceSidekick online CRM for the Service Industry
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What is ServiceSidekick online CRM for the Service Industry?
ServiceSidekick online CRM for the Service Industry
ServiceSidekick is an web-based CRM application for the service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, calen Learn More →
Straightforward, Easy-to-Use CRM for the Services Industry
Review for ServiceSidekick online CRM for the Service Industry by Michelle on 2011-04-08
Service Sidekick is a fairly straightforward CRM solution that offers small business the tools they need to run a business and keep track of their customers. Its star features are Service Sidekick’s QuickBooks integration, as well its easy-to-follow interface for invoicing, scheduling and providing estimates for your clients. Overall, Service Sidekick is easy to learn… and with an hour or two of practice, any small business owner or manager will be able to navigate the program easily. There are also very detailed videos to explain certain functionalities. I did have a few issues with its Excel import feature – given you need to first save your entire customer Excel files into .CSV and then redo your columns headings. See full review at http://www.getapp.com/blog/service-sidekick-straightforward-easy-to-use-crm-for-the-services-industry/
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Helping us get to the next level
Review for ServiceSidekick online CRM for the Service Industry by Bill Lutz on 2010-04-26
Service Sidekick has been instrumental in getting our operations to run smoothly. When we were shopping for software we kept on finding that other software packages were very redistricting. SSK did not require us to have an in house server, and it also integrated with our accounting software. These two point save us over $10,000 and the is just infrastructure cost. We regularly go to meetings with other businesses in our trade, and when comparing operations software SSK always make us look like Pro's.
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Pros: SSK is cloud base. It can be accesses any where. It is also easily and inexpensively expandable to mobile users. It is constantly being upgraded without the need for us to install update. The staff of SSK is always listening to user suggestion.
Cons: There are not so many cons as features we want to add to this software. Many of witch I think are in the process of being added. The reporting side of the software could be improved. We are still putting Tech data in to excel. Work I don't want to do
Best Uses: Small to medium service industry businesses that operate 1 to 10 technicians.
Review Context: I'm the owner of Generation 3 Electric in Philadelphia. We started run SSK when we had only 2 truck. We are currently up 5. We do service and repair work for residential clients. We use SSK for dispatch CRM and CSR. Call us forQ/A 215-512-4102
ServiceSidekick online CRM for the Service Industry
ServiceSidekick is an web-based CRM application for the service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, calen Learn More →