Reviews, Opinions and Ratings for SugarCRM
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What is SugarCRM?
SugarCRM
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is al Learn More →
Feature Rich
Review for SugarCRM by Elke on 2012-02-03
I have used SugarCRM during seven months and it was my first contact with a CRM. I used it to keep track of communication to customers and assigned tasks to the help desk. The software is pretty self-explanatory, however it offers a huge amount of features that I didn´t use. Which doesn´t mean that they were not useful it was just that I didn´t need it. The Email integration is a very useful feature, however what I found confusing sometimes was the order how the system tracks the email conversation.
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Pros: Very robust, many features
Cons: Interface doesn´t look very attractive. Tracket conversations could be a little bit better organized
Best Uses: Medium-sized businesses
SugarCRM
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is al Learn More →