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Totango Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.19/10
Pros and cons
The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.
I how easy it is to customize some aspects. I like the ability to create segments.
Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.
Getting data into totango and synchronising data with other softwares is ridiculously difficult, painful and useless. Even with tools like zapier.
We use it to track for our account managers, and even they are frustrated by this.