Reviews, Opinions and Ratings for Webreep
Showing 1 — 2 of 2 reviews
What is Webreep?
Webreep
Webreep is a 100% customizable website feedback tool that enables you to compare key elements of website experience to industry benchmarks. The Webreep customer feedback tool goes beyond traditional Learn More →
Probably our most useful tool
Review for Webreep by RetraVision.com on 2011-05-06
We were looking for a tool to compliment our Google Analytics data to understand more about our customers, and how we could improve our service. Google Analytics was giving us mountains of data showing who was visiting and how long they stayed for, but didn't give us many clues on how we could improve. Webreep fills the gap nicely by telling us exactly where we are slipping, and how we can improve.
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Pros: Our favorite feature is the WIA which is basically a comparison system that compares things like navigation quality and content relevancy to other websites in the same industry as ours (electronics retailer). The auto forwaring feature is also useful
Cons: It took a while to discover what settings to use. Webreep certainly is feature rich, but it took us a bit of time to learn what features we should be using, and what we should switch off.
Best Uses: Aside from the WIA feature, we also use the Auto Forwarding to forward negative feedback to the right people. For example, bug complaints are automatically forwarded to our IT guy, and Sales queries get shot straight through to our sales team.
Review Context: We are a large online electronics retailer, and we are using a Plus400 account
Webreep Review: The Software Review Quarterly
Review for Webreep by Bob Grant on 2011-05-05
After delayed release dates Deloosh have finally released their much anticipated website feedback tool Webreep. Deloosh are pitching their product as ‘an enterprise grade fully customizable customer satisfaction tool that finally delivers advanced features to smaller businesses with limited budgets’. We had a look at Webreep to see if it lived up to this claim, and sure enough discovered features usually found on large scale enterprise systems such as natural language processing algorithms, and advanced regression analysis. Or put in simple terms – bells and whistles that tell you not only what’s wrong, but also how to fix it. We were impressed. The coolest feature we thought was the Industry Averages feature that lets you compare the quality of key website experience attributes to all other websites in the same industry. In other words, compare key attributes of your website experience to your competitors. A real eye-opener to those of us who have a distorted view of good we are.
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Pros: The coolest feature we thought was the Industry Averages feature that lets you compare the quality of key website experience attributes to all other websites in the same industry.
Cons: The main problem we had was choosing which features to use in the settings panel – the array of customization options was daunting, and many lacked clear explanation.
Best Uses: Compare our website to our competitors, and also to provide a simple feedback form for visitors to have their say.
Review Context: Bob Grant Software Review Quarterly http://www.linkedin.com/pub/bob-grant/34/237/9b8
Webreep
Webreep is a 100% customizable website feedback tool that enables you to compare key elements of website experience to industry benchmarks. The Webreep customer feedback tool goes beyond traditional Learn More →