Reviews, Opinions and Ratings for WSS Knowledge Base Manager Pro
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What is WSS Knowledge Base Manager Pro?
WSS Knowledge Base Manager Pro
Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to dr Learn More →
Good value of features, vendor support and spendings
Review for WSS Knowledge Base Manager Pro by John Kramic on 2010-11-08
We are very satisfied with the result of implementation and use ratio within our organization, by our employees, partners and customers. It was hard time selecting right product for our needs and we are sharing our thoughts here. It has been a pleasure to work with the vendor on implementation and planning stages, they where quite active providing best practices on how to achieve our goals with their KB solution. Feature set has been met from the first selection phase and this is one to note as well.
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Pros: It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.
Cons: We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.
Best Uses: We use it as internal knowledge base for employees for best practices and documents, as well as external for our partners and as support knowledge base for our customers.
Review Context: I am CIO in the company, participated in definition of the KB for the company and would like to share my opinion and experience with the vendor.
WSS Knowledge Base Manager Pro
Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to dr Learn More →