Reviews, Opinions and Ratings for Zoho Support – Online Help Desk Software
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What is Zoho Support?
Zoho Support - Online Help Desk Software
Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each c Learn More →
Zoho Support is an intuitive, customizable and robust solution
Review for Zoho Support by Keean on 2011-02-26
Zoho Support is an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming. Zoho Support offers configurable workflows, field customizations, email templates, webforms and many other configuration options. This unique capability allows a greater adoption of the solution in your organization. Employees can comfortably and efficiently utilize the software, which maximizes a company’s technology investment. Full Analyst review at http://www.getapp.com/evaluation-center/zoho-support-independent-analyst-review
Read the Complete Review for Zoho Support on GetApp.com's Blog
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Pros: Easy to use and deploy. Scalable Price model
Cons: Lack of customization Would like to see more integration with other Zoho services
Best Uses: SMB with customer support needs
Affordable customer support solution for SMBs and Startups
Review for Zoho Support by Michelle on 2011-09-19
Zoho Support is relatively flexible and based on your business model, you can have your customers contact your support agents via phone, web form, email as well as self-service capabilities which you can embed on your web site to enable both you and your customers to monitor and track the request in the same real-time view.
Read the Complete Review for Zoho Support on GetApp.com's Blog
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Pros: You can add on support reps (though not in the free version) as well as add in roles (such as which requests goes to which agent, etc.). You can also add in departments and fields so you can track the type of help requests you are receiving
Zoho Support
Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each c Learn More →