Social CRM Software Reviews
Below are a selection of user reviews, opinions and ratings we have for Social CRM software. We have 51 user reviews in total for Social CRM software. Alternatively you can view our comprehensive directory of Social CRM software, applications & tools.
Review for Desk.com
Assistly (Now Desk.com) is Incredible
by Kyle West on 2011-05-12 01:11:44
We recently moved to Assistly from Salesforce and couldn't be any happier with the application. Assistly does everything well, but I have 3 favorites: 1. The agent (where you work cases) is intuitive, responsive, fast, and easy to use. It makes churning though customer requests as enjoyable an experience as possible. There are also a ton of advanced features (respond to many at once, canned responses, macros) that we're just now getting in the habit of using. Incredibly efficient. 2. Assistly allows you to customize EVERYTHING from email templates to business rules. Our support portal looks great, our emails look great, and our business rules keep everything humming along. 3. The Assistly team is very responsive and helpful. All my questions have been answered quickly and thoroughly. It's certainly refreshing to find from a young company. Kyle
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Review for Podio
Podio Is FUN: Clean And Simple User Interface
by Michelle Nachum on 2011-04-08 08:01:34
Anyone who owns or manages a small business or a team for that matter, will get a lot out of product. The solution is easy to use and provides you with tools and templates you need to complete or track a project. I found a lot of apps that gave me some good ideas on how to better manage products and share out information with colleagues.
Read the Complete Review for Podio on GetApp.com's Blog
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Pros: Navigating Podio is super easy – the interface and directions are clear and simple to follow.
Review for Freshdesk
Fantastic Tool, Incredible Support, Unbeatable Price
by Scott on 2012-04-02 09:53:11
Their name says it all - a breath of fresh air when it comes to support systems. A bright, energetic company that is providing a tool at a price which is perfect for SME's. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests. It's like having our own personal development team providing an enterprise level ticketing system at a fraction of the price of other systems currently on the market.
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Pros: - feature rich - rapid development of new features - energetic start-up with the versatility that goes with it - it works! No mess, no fuss - superb support - a pricing structure that is perfect for SME's
Cons: - one or two aspects of the interface take too many clicks to get to
Review Context: I'm the tech guy in a start-up and spent a long time trying out various ticketing systems on the market to facilitate a basic CRM for a 6 man sales team while also providing a solution to handle support and general enquiries.
Review for Zendesk
With Zendesk you can provide great customer support
by Vera Tinnin on 2011-11-22 11:40:05
Zendesk is a cloud-based customer support and help desk ticketing system. It doesn´t require any download or installation and you can start communicating and chatting with your clients right away. The software offers two special features: First, clients can monitor the progress and changes of their issues. Second, Zendesk´s self service support, where clients can help each other through an online community. I think that the application is particularly interesting for small businesses because of its simple set. The pricing system is reasonable. The cheapest account costs only $ 10 per month which makes the tool accessible for small companies with a low budget.
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Pros: Easy to use, customers can monitor issues
Cons: Since Zendesk is a software for enterprises with limited budget, the customer service capability is good but limited.
Best Uses: SMBs
Review for Get Satisfaction
integrates nicely with Salesforce Support Cloud
by Andy on 2012-05-10 15:02:51
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.
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Review for Desk.com for Google Apps
Finally we have one place for all the customer requests
by Enzo Schiavone on 2012-04-03 12:15:44
All the interaction that we have with clients can now be managed from one desktop. No switching screens any more... The software can be opened directly from the Google panel, without any additional login. The Dashboard is easy to use and I have the feeling that the work of my team is much easier now.
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Pros: Easy to use, no additional login required.
Review for SproutSocial
Easy and beautiful
by Lori on 2012-02-02 15:26:21
I have been using SproutSocial for my business and it has boosted my customer relation a lot. Why I like it? - it creates easy and beautiful reports - it is affordable - You can compare yourself with your competitors - it is customizable
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Pros: They give you give a 30 day trial on any of their services.
Cons: Some of the features are slow
Best Uses: Small businesses
Review for Desk.com for Salesforce
Great Help Desk Experience
by Jessica on 2012-04-03 12:11:10
Since we are using Desk.com for Salesforce my team can see all the requests that clients make in real life and from the salesforce dashboard. Our work is so much more efficient now. The software runs stable, no bugs, no technical knowledge required - excellent!
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Pros: Works with Salesforce Chatter
Review for VentureBox Assist
Great collaboration tool
by Scott T. on 2011-06-29 20:05:46
I tried out nearly a dozen similar products and ultimately decided to stick with VentureBox Assist because it was straight-forward and easy to use, but still included of all the features I was looking for. It has really helped our team stay coordinated.
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Pros: Straight-forward and intuitive All client related records (contact info, phone logs, meeting reminders) in a single place.
Cons: Doesn't sync contacts with Google Apps
Best Uses: Team collaboration and information sharing
Review for webCRM
Excellent solution for streamlining sales operations
by Michelle Nachum on 2011-05-16 10:39:42
Given the scalability and relative ease of use of WebCRM, most small businesses will find the solution beneficial. WebCRM’s ability to integrate with company websites, Outlook and Excel makes this solution all the more advantageous for small businesses looking centralize their information into one online dashboard. Ultimately, WebCRM is an excellent CRM solution that includes all a small business would need to effectively streamline their sales and marketing practices.
Read the Complete Review for webCRM on GetApp.com's Blog
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Pros: provides detailed PDF documents complete with screen shots
Cons: A bit slow sometimes to respond to customer support emails
Review and Compare
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