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Featured Social CRM Apps
  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

    Learn more about Desk.com →

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  • Salesforce Sales Cloud 
     5

    Software by Salesforce.com

    The world's #1 sales and CRM application

  • Small Business solutions from the worldwide leader in CRM. No software to install. It's simple and quick! Built on the Salesforce1 Platform, Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information. It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device. Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere

    Learn more about Salesforce Sales Cloud →

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  • RelateIQ 
     64

    Software by RelateIQ

    Relationship Intelligence

  • RelateIQ automates, simplifies, and deepens the way you engage with professional relationships. Whether you are managing a sales pipeline or tracking deals to closure, RelateIQ provides tools and insights to increase your effectiveness. It automatically tracks and analyzes the day-to-day interactions that drive relationships in business development, sales, and more, using data and algorithms to make you better at your job.

    Learn more about RelateIQ →

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  • Insightly 
     23

    Software by Insightly

    The Leading CRM for Small Business: Easy. Powerful. Affordable.

  • Insightly provides customer relationship and project management software to small businesses worldwide. More than 100,000 users in 100 countries leverage Insightly’s cloud-based application to manage customer transactions, interactions, leads, proposals, opportunities and projects from any device at any time. Insightly’s web application allows businesses to start using CRM with just an email address and a web browser. In addition, Insightly for Google Apps is the number one CRM application in the Google Apps marketplace.

    Learn more about Insightly →

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  • Desk.com for Google Apps 
     1

    Software by Desk.com

     

  • Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

    Learn more about Desk.com for Google Apps →

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Social CRM App Directory
  • Zendesk 
     45

    Software by Zendesk

    Leading Cloud-Based Customer Service Software Solution

     
  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

    Learn more about Zendesk →

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  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

     
  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

    Learn more about Freshdesk →

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  • eXo Platform 
     0

    Software by eXo Platform

    The Enterprise Social Platform

     
  • eXo Platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, extensible and has an amazing design. eXo helps companies connect their employees, customers and developers through social, collaborative and content-driven intranets, websites and dashboards. eXo offers a set of user experience services, available as downloadable software or in the cloud, for building and deploying transactional websites, managing web and social content and creating gadgets and dashboards for deployment on-premise, to mobile devices, or in cloud computing environments. We are committed to open standards, and to developing and utilizing best-of-breed open source technology.

    Learn more about eXo Platform →

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  • SproutSocial 
     2

    Software by SproutSocial

    Social Media Management Software for Business

  • Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.

    Learn more about SproutSocial →

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  • Falcon Social 
     1

    Software by Falcon Social

    Complete Social Media Management for Teams and Enterprises

     
  • Falcon is the Social Media Management Platform for brands and organisations that will rock your socks off. Our product has already received great traction in the market, and the technology is endorsed in the Facebook Preferred Marketing Developer program.

    Learn more about Falcon Social →

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  • Highrise CRM 
     2

    Software by 37Signals

     

     
  • Track your Leads, Contacts, & Deals with Highrise CRM. The smarter way to keep track of your customer relationships. Track leads & deals: Monitor pending sales leads, proposals, wins & losses. Manage email better: Easily forward or bcc: your emails right into Highrise. Easy import & export: Outlook, Excel, CSV, vCard, ACT! and Basecamp contacts. Follow-up on time: Highrise sends instant reminders via email or SMS/text. Review conversations : A history of calls, meetings, and customer relationships. Easy contact management: One web-based address book for your entire company.

    Learn more about Highrise CRM →

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  • Jive 
     0

    Software by Jive

    Social Collaboration and communication platform for mobile business

     
  • Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease. Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.

    Learn more about Jive →

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  • Nimble 
     9

    Software by Nimble

    Building business relationships has never been easier.

     
  • Nimble - Smarter engagement faster. Nimble is the simply insightful relationship manager created to help professionals build better relationships in a noisy, multi-channel world. Nimble provides a smart and easy way to track, engage and nurture contacts—providing context to conversations. Nimble brings together contacts, calendar, communications and collaborations in one simple platform -- pulling in the most popular social channels (LinkedIn, Facebook and Twitter) and automatically linking this functionality to business contacts. Instead of jumping from application to application, small businesses now have one solution that can help them find individuals relevant to their business – no matter where they are on the Web -- listen and engage with those individuals in any number of ways, and build relationships that can lead to opportunities.

    Learn more about Nimble →

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  • Reamaze Cloud Helpdesk 
     0

    Software by Reamaze

    Customer support made amazing. Lightweight helpdesk for all.

     
  • Reamaze is a cloud helpdesk app designed from the ground up to fit the specific needs of agile businesses looking for a customer support solution that breaks the mold. Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more. Features - Email support - Facebook, Twitter, and YouTube support - Public sites - External and Internal Knowledge Bases - Community forums - Multi-brand management - Simple CRM - Team collaboration and staff notes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - Works on mobile devices - and much more...

    Learn more about Reamaze Cloud Helpdesk →

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  • Relenta 
     0

    Software by Relenta

    Social CRM, email, contact and task manager

     
  • Relenta is an email-based contact and task management platform which links together sent and received email, tasks, notes and files and displays them on the same page.

    Learn more about Relenta →

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  • Get Satisfaction 
     4

    Software by Get Satisfaction

    Drive Customer Engagement

     
  • Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

    Learn more about Get Satisfaction →

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  • Engagor 
     1

    Software by Engagor

    Customer Engagement & Insights for Social Brands

     
  • Engagor is a customer engagement and insights platform for social brands and enterprises. Our product is used by leading companies, such as McDonalds, Ikea, Volvo, Weight Watchers, and the European Parliament.

    Learn more about Engagor →

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  • SugarCRM 
     1

    Software by SugarCRM

     

     
  • SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.

    Learn more about SugarCRM →

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  • Gigya 
     0

    Software by Gigya

    Social Infrastructure for Business

     
  • Gigya’s technology makes websites/apps more interactive and personal by connecting online businesses with more than 25 social networks including Facebook, Twitter, Google+ and LinkedIn. With Gigya, sites can leverage a comprehensive suite of social plugins that are designed to seamlessly work together, allowing users to easily engage with content and each other.

    Learn more about Gigya →

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  • Help Scout 
     10

    Software by Help Scout

    Scalable Customer Support, No Help Desk Headaches

     
  • Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.

    Learn more about Help Scout →

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  • KANA Express 
     0

    Software by KANA Software, a Verint Company

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

    Learn more about KANA Express →

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  • Data.com Contacts 
     0

    Software by Salesforce

    Maintain your CRM data quality

  • Data.com Contacts is the world's largest database of up-to-date, downloadable, and complete contact and company information, which helps you to maintain your CRM data quality.

    Learn more about Data.com Contacts →

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  • Tallyzip 
     1

    Software by Tallyzip

     

     
  • Tallyzip offers freelancers and small businesses a web based CRM application which serves as well as a all-in-one solution for online invoicing, and accounting. Tallyzip makes it easy to organize your sales activities by tracking leads, managing deals, sending estimates, and more. Beyond closing the deal, you'll be able to send your customers invoices for your work, letting them pay online quickly and easily. Instead of having to then import your data into an accounting program, with Tallyzip, the accounting system is built right in. Tallyzip is also a great office collaboration tool with a real-time activity feed, personal inbox, group task management system, and an inline commenting feature that makes work feel less like work! Stop paying for and managing multiple tools, and get everything in one.

    Learn more about Tallyzip →

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  • Agorapulse 
     31

    Software by AgoraPulse

    The Swiss Army knife of the Facebook community manager

     
  • AgoraPulse is a Facebook Marketing and CRM suite that helps Facebook Page owners and marketers to manage their page, gain more fans, Facebook traffic and qualified opt-in leads. It also helps the community manager to moderate the wall and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Facebook community managers and marketers. Top five features: 1- Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons) 2- Automatic Wall moderation, real time email notification, post scheduling 3- Fan ranking and qualification (download your fanbase in .csv) 4- Compare your page with Competitors and measure your posts’ performance 5- Track reach, clicks, leads and measure Earned Media

    Learn more about Agorapulse →

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  • My Customer Cloud 
     0

    Software by Nub Games, Inc.

    An anything-to-anything chat platform

     
  • My Customer Cloud provides a live chat solution complete with API, allowing you to completely customize your chat service or build your own scalable, reliable real-time chat apps. Our flexible chat platform is based upon the XMPP standard and seamlessly integrates a variety of customer communication channels including website, SMS, instant messaging networks, and Twitter.

    Learn more about My Customer Cloud →

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Social CRM Reviews


Florenc Rama reviewed

Agorapulse

"nice apps"

  26th of May 04:31


Alex Agostini reviewed

Insightly

"Poor Understanding of how People Use CRM but some cool features."

  21st of May 14:48


Kimia Raafat reviewed

RelateIQ

"RelateIQ!"

  23rd of April 00:56


Pierre Clouthier reviewed

Zendesk

"Zendesk makes support fun"

  16th of April 16:33


Andrew Harry reviewed

SproutSocial

"Sprout Social - Great Value?"

  8th of April 03:36


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What is Social CRM Software?

More than 90% of Americans like brands that have a presence on social media channels and 43% of consumers indicate that they try to solve problems with the product or the service by using social media. Social CRM Software helps businesses to bundle customer information (as known from traditional CRM software) but goes a step further and allows to interact with your customers in a two-way model. Instead of pushing information to the client, social CRM Apps focus on communication and collaboration with customers to deepen the relationship and to create new or repeated business.

Social CRM Software Comparison

Use GetApp to find the best social crm software and services for your needs. Our intuitive directory allows you to make an easy online social crm software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


Social CRM Features

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