Featured Social CRM Apps
  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

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  • Salesforce 
     5

    Software by Salesforce.com

    The world's #1 sales and CRM application

  • Small Business solutions from the worldwide leader in CRM. No software to install. It's simple and quick! Built on the Salesforce1 Platform, Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information. It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device. Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere

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  • Zendesk 
     40

    Software by Zendesk

    Leading Cloud-Based Customer Service Software Solution

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

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  • Insightly 
     22

    Software by Insightly

    The Leading CRM for Small Business: Easy. Powerful. Affordable.

  • Insightly provides customer relationship and project management software to small businesses worldwide. More than 100,000 users in 100 countries leverage Insightly’s cloud-based application to manage customer transactions, interactions, leads, proposals, opportunities and projects from any device at any time. Insightly’s web application allows businesses to start using CRM with just an email address and a web browser. In addition, Insightly for Google Apps is the number one CRM application in the Google Apps marketplace.

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  • UserVoice 
     17

    Software by UserVoice

    Customer engagement infrastructure for operational excellence

  • Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

    Learn more about UserVoice →

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  • Kayako 
     5

    Software by Kayako

    The leading helpdesk. Simple, scalable. Helpdesk Evolved.

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

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  • Desk.com for Google Apps 
     1

    Software by Desk.com

     

  • Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

    Learn more about Desk.com for Google Apps →

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  • Engagor 
     1

    Software by Engagor

    Customer Engagement & Insights for Social Brands

  • Engagor is a customer engagement and insights platform for social brands and enterprises. Our product is used by leading companies, such as McDonalds, Ikea, Volvo, Weight Watchers, and the European Parliament.

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Social CRM App Directory
  • Falcon Social 
     1

    Software by Falcon Social

    Complete Social Media Management for Teams and Enterprises

     
  • Falcon is the Social Media Management Platform for brands and organisations that will rock your socks off. Our product has already received great traction in the market, and the technology is endorsed in the Facebook Preferred Marketing Developer program.

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  • Deskero 
     5

    Software by Nabra LTD

    Social Customer Care + Ticket Help Desk

     
  • Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

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  • Highrise CRM 
     2

    Software by 37Signals

     

     
  • Track your Leads, Contacts, & Deals with Highrise CRM. The smarter way to keep track of your customer relationships. Track leads & deals: Monitor pending sales leads, proposals, wins & losses. Manage email better: Easily forward or bcc: your emails right into Highrise. Easy import & export: Outlook, Excel, CSV, vCard, ACT! and Basecamp contacts. Follow-up on time: Highrise sends instant reminders via email or SMS/text. Review conversations : A history of calls, meetings, and customer relationships. Easy contact management: One web-based address book for your entire company.

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  • SproutSocial 
     2

    Software by SproutSocial

    Social Media Management

  • Sprout Social is a leading social CRM tool for business. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers. There's always a conversation taking place that's relevant to your business across the web and social channels. Sprout Social brings it all together for you. You can create custom branded reports on your social media efforts in just a few clicks. You can capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages. Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

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  • SugarCRM 
     1

    Software by SugarCRM

     

     
  • SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.

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  • Nimble 
     9

    Software by Nimble

    Building business relationships has never been easier.

     
  • Nimble - Smarter engagement faster. Nimble is the simply insightful relationship manager created to help professionals build better relationships in a noisy, multi-channel world. Nimble provides a smart and easy way to track, engage and nurture contacts—providing context to conversations. Nimble brings together contacts, calendar, communications and collaborations in one simple platform -- pulling in the most popular social channels (LinkedIn, Facebook and Twitter) and automatically linking this functionality to business contacts. Instead of jumping from application to application, small businesses now have one solution that can help them find individuals relevant to their business – no matter where they are on the Web -- listen and engage with those individuals in any number of ways, and build relationships that can lead to opportunities.

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  • Jive 
     0

    Software by Jive

     

     
  • Start with world’s most powerful social collaboration platform. Add ready-to-run, one-stop solutions that address your biggest business challenges and deliver game-changing benefits.

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  • Relenta 
     0

    Software by Relenta

    Social CRM, email, contact and task manager

     
  • Relenta is an email-based contact and task management platform which links together sent and received email, tasks, notes and files and displays them on the same page.

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  • Help Scout 
     10

    Software by Help Scout

    Scalable Customer Support, No Help Desk Headaches

     
  • Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.

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  • Get Satisfaction 
     4

    Software by Get Satisfaction

    Drive Customer Engagement

     
  • Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

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  • Gigya 
     0

    Software by Gigya

    Social Infrastructure for Business

     
  • Gigya’s technology makes websites/apps more interactive and personal by connecting online businesses with more than 25 social networks including Facebook, Twitter, Google+ and LinkedIn. With Gigya, sites can leverage a comprehensive suite of social plugins that are designed to seamlessly work together, allowing users to easily engage with content and each other.

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  • Agorapulse 
     28

    Software by AgoraPulse

    The Swiss Army knife of the Facebook community manager

     
  • AgoraPulse is a Facebook Marketing and CRM suite that helps Facebook Page owners and marketers to manage their page, gain more fans, Facebook traffic and qualified opt-in leads. It also helps the community manager to moderate the wall and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Facebook community managers and marketers. Top five features: 1- Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons) 2- Automatic Wall moderation, real time email notification, post scheduling 3- Fan ranking and qualification (download your fanbase in .csv) 4- Compare your page with Competitors and measure your posts’ performance 5- Track reach, clicks, leads and measure Earned Media

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  • Really Simple Systems Cloud CRM 
     2

    Software by Really Simple Systems

     

     
  • Really Simple Systems Cloud CRM is an easy to use but powerful Sales, Marketing and Support CRM system. Get started for for Free with our two user Free Edition! Voted best small business CRM system, best small business database marketing system. More than 5,000 users use Really Simple Systems every day to run their sales processes, their marketing campaigns and support desks.

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  • iuvoDesk 
     1

    Software by iuvoDesk, Inc.

    Help Desk and Social Customer Service

     
  • iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface. First user free

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  • KANA Express 
     0

    Software by KANA Software

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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  • Tallyzip 
     1

    Software by Tallyzip

     

     
  • Tallyzip offers freelancers and small businesses a web based CRM application which serves as well as a all-in-one solution for online invoicing, and accounting. Tallyzip makes it easy to organize your sales activities by tracking leads, managing deals, sending estimates, and more. Beyond closing the deal, you'll be able to send your customers invoices for your work, letting them pay online quickly and easily. Instead of having to then import your data into an accounting program, with Tallyzip, the accounting system is built right in. Tallyzip is also a great office collaboration tool with a real-time activity feed, personal inbox, group task management system, and an inline commenting feature that makes work feel less like work! Stop paying for and managing multiple tools, and get everything in one.

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What is Social CRM Software?

More than 90% of Americans like brands that have a presence on social media channels and 43% of consumers indicate that they try to solve problems with the product or the service by using social media. Social CRM Software helps businesses to bundle customer information (as known from traditional CRM software) but goes a step further and allows to interact with your customers in a two-way model. Instead of pushing information to the client, social CRM Apps focus on communication and collaboration with customers to deepen the relationship and to create new or repeated business.

Social CRM Software Comparison

Use GetApp to find the best social crm software and services for your needs. Our intuitive directory allows you to make an easy online social crm software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


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