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Featured Social CRM Apps
  • Desk.com 
     18

    Software by Salesforce

    Online customer service software

  • Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

    Learn more about Desk.com →

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  • RelateIQ 
     63

    Software by RelateIQ

    Relationship Intelligence

  • RelateIQ automates, simplifies, and deepens the way you engage with professional relationships. Whether you are managing a sales pipeline or tracking deals to closure, RelateIQ provides tools and insights to increase your effectiveness. It automatically tracks and analyzes the day-to-day interactions that drive relationships in business development, sales, and more, using data and algorithms to make you better at your job.

    Learn more about RelateIQ →

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  • Freshdesk 
     16

    Software by Freshdesk Inc.

    Customer support/ helpdesk software

  • Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

    Learn more about Freshdesk →

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  • Salesforce Sales Cloud 
     6

    Software by Salesforce.com

    Cloud-based CRM & sales automation

  • Small Business solutions from the worldwide leader in CRM. No software to install. It's simple and quick! Built on the Salesforce1 Platform, Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information. It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device. Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere

    Learn more about Salesforce Sales Cloud →

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  • Zendesk 
     45

    Software by Zendesk

    Cloud customer service software

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

    Learn more about Zendesk →

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  • Insightly 
     23

    Software by Insightly

    Online CRM app for Small Businesses

  • Insightly provides customer relationship and project management software to small businesses worldwide. More than 100,000 users in 100 countries leverage Insightly’s cloud-based application to manage customer transactions, interactions, leads, proposals, opportunities and projects from any device at any time. Insightly’s web application allows businesses to start using CRM with just an email address and a web browser. In addition, Insightly for Google Apps is the number one CRM application in the Google Apps marketplace.

    Learn more about Insightly →

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Social CRM App Directory
  • Highrise CRM 
     2

    Software by 37Signals

     

     
  • Track your Leads, Contacts, & Deals with Highrise CRM. The smarter way to keep track of your customer relationships. Track leads & deals: Monitor pending sales leads, proposals, wins & losses. Manage email better: Easily forward or bcc: your emails right into Highrise. Easy import & export: Outlook, Excel, CSV, vCard, ACT! and Basecamp contacts. Follow-up on time: Highrise sends instant reminders via email or SMS/text. Review conversations : A history of calls, meetings, and customer relationships. Easy contact management: One web-based address book for your entire company.

    Learn more about Highrise CRM →

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  • Falcon Social 
     1

    Software by Falcon Social

    Complete Social Media Management for Teams and Enterprises

     
  • Falcon is the Social Media Management Platform for brands and organisations that will rock your socks off. Our product has already received great traction in the market, and the technology is endorsed in the Facebook Preferred Marketing Developer program.

    Learn more about Falcon Social →

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  • SproutSocial 
     2

    Software by SproutSocial

    Social Media Management Software for Business

  • Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.

    Learn more about SproutSocial →

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  • Jive 
     0

    Software by Jive

    Social Collaboration and communication platform for mobile business

     
  • Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease. Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.

    Learn more about Jive →

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  • Relenta 
     0

    Software by Relenta

    Social CRM, email, contact and task manager

     
  • Relenta is an email-based contact and task management platform which links together sent and received email, tasks, notes and files and displays them on the same page.

    Learn more about Relenta →

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  • Gigya 
     0

    Software by Gigya

    Social Infrastructure for Business

     
  • Gigya’s technology makes websites/apps more interactive and personal by connecting online businesses with more than 25 social networks including Facebook, Twitter, Google+ and LinkedIn. With Gigya, sites can leverage a comprehensive suite of social plugins that are designed to seamlessly work together, allowing users to easily engage with content and each other.

    Learn more about Gigya →

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  • SugarCRM 
     1

    Software by SugarCRM

     

     
  • SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation. Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.

    Learn more about SugarCRM →

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  • eXo Platform 
     0

    Software by eXo Platform

    The Enterprise Social Platform

     
  • eXo Platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, extensible and has an amazing design. eXo helps companies connect their employees, customers and developers through social, collaborative and content-driven intranets, websites and dashboards. eXo offers a set of user experience services, available as downloadable software or in the cloud, for building and deploying transactional websites, managing web and social content and creating gadgets and dashboards for deployment on-premise, to mobile devices, or in cloud computing environments. We are committed to open standards, and to developing and utilizing best-of-breed open source technology.

    Learn more about eXo Platform →

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  • Data.com Contacts 
     0

    Software by Salesforce

    Maintain your CRM data quality

  • Data.com Contacts is the world's largest database of up-to-date, downloadable, and complete contact and company information, which helps you to maintain your CRM data quality.

    Learn more about Data.com Contacts →

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  • Reamaze Cloud Helpdesk 
     0

    Software by Reamaze

    Customer support made amazing. Lightweight helpdesk for all.

     
  • Reamaze is a cloud helpdesk app designed from the ground up to fit the specific needs of agile businesses looking for a customer support solution that breaks the mold. Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more. Features - Email support - Facebook, Twitter, and YouTube support - Public sites - External and Internal Knowledge Bases - Community forums - Multi-brand management - Simple CRM - Team collaboration and staff notes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - Works on mobile devices - and much more...

    Learn more about Reamaze Cloud Helpdesk →

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  • Batchbook 
     0

    Software by Batchbook

    The CRM for Small Business

     
  • Batchbook’s social CRM is designed to help businesses maintain a high level of personal touch with their most important customers.

    Learn more about Batchbook →

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  • PIVOTAL CRM 
     0

    Software by Aptean

    Big Dreams Made Real

     
  • Take your business to the next level with CRM processes, including sales force, marketing, and service automation .Unlike most CRM solutions, Pivotal is built on a flexible platform that gives you a customized CRM experience built around your business processes – not the other way around. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configure to any organization in any industry. Whether you wish to handle the implementation by yourself, with a partner, or leave it to us, we can accommodate your every need. We can even take on full management and hosting of the application, if you prefer, with the option to bring the solution on-premise when you’re ready.

    Learn more about PIVOTAL CRM →

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  • Nimble 
     9

    Software by Nimble

    Building business relationships has never been easier.

     
  • Nimble - Smarter engagement faster. Nimble is the simply insightful relationship manager created to help professionals build better relationships in a noisy, multi-channel world. Nimble provides a smart and easy way to track, engage and nurture contacts—providing context to conversations. Nimble brings together contacts, calendar, communications and collaborations in one simple platform -- pulling in the most popular social channels (LinkedIn, Facebook and Twitter) and automatically linking this functionality to business contacts. Instead of jumping from application to application, small businesses now have one solution that can help them find individuals relevant to their business – no matter where they are on the Web -- listen and engage with those individuals in any number of ways, and build relationships that can lead to opportunities.

    Learn more about Nimble →

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  • Agorapulse 
     31

    Software by AgoraPulse

    The Swiss Army knife of the Facebook community manager

     
  • AgoraPulse is a Facebook Marketing and CRM suite that helps Facebook Page owners and marketers to manage their page, gain more fans, Facebook traffic and qualified opt-in leads. It also helps the community manager to moderate the wall and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Facebook community managers and marketers. Top five features: 1- Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons) 2- Automatic Wall moderation, real time email notification, post scheduling 3- Fan ranking and qualification (download your fanbase in .csv) 4- Compare your page with Competitors and measure your posts’ performance 5- Track reach, clicks, leads and measure Earned Media

    Learn more about Agorapulse →

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  • Get Satisfaction 
     4

    Software by Get Satisfaction

    Drive Customer Engagement

     
  • Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

    Learn more about Get Satisfaction →

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  • Enrollment Rx 
     0

    Software by Enrollment Rx

    Full Lifecycle CRM for Higher Education

     
  • Enrollment Rx solutions improve relationship management by automating processes and providing transparency across the entire student lifecycle for a 360 degree view into constituent activity. We believe that higher education should be on the leading-edge of relationship management, with innovative systems for tracking lifelong bonds between students and their alma maters. Our mission is to help you stop using antiquated database systems, spreadsheets, and paper records to manage your relationships. Let us show you how a true cloud-based CRM can change the way you engage with your constituents.

    Learn more about Enrollment Rx →

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  • Engagor 
     1

    Software by Engagor

    Customer Engagement & Insights for Social Brands

     
  • Engagor is a customer engagement and insights platform for social brands and enterprises. Our product is used by leading companies, such as McDonalds, Ikea, Volvo, Weight Watchers, and the European Parliament.

    Learn more about Engagor →

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  • Aplicor 
     2

    Software by Aplicor

    CRM and Financial Software

     
  • Aplicor Cloud Suite 7 is a web-based CRM application that enables Sales Force Automation, Marketing Automation, Project Office and Customer Support in a single solution. Aplicor Cloud Suite 7 is a true cloud business solution that eliminates manual workarounds so your workflows run more smoothly.

    Learn more about Aplicor →

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  • Workface Chat 
     0

    Software by BusinessCard2

    Real-time text, audio, and video chat solution for sales and support

     
  • Workface chat is the biggest innovation in chat since chat was invented. We've taken the nameless, faceless call center process out of chat by enabling your website visitors and customer to communicate directly with your agents. In addition, we've made this same incredible technology easy to integrate not only on your website, but also Facebook, digital documents, email, advertising, and beyond.

    Learn more about Workface Chat →

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Social CRM Reviews


Florenc Rama reviewed

Agorapulse

"nice apps"

  26th of May 04:31


Alex Agostini reviewed

Insightly

"Poor Understanding of how People Use CRM but some cool features."

  21st of May 14:48


Kimia Raafat reviewed

RelateIQ

"RelateIQ!"

  23rd of April 00:56


Pierre Clouthier reviewed

Zendesk

"Zendesk makes support fun"

  16th of April 16:33


Andrew Harry reviewed

SproutSocial

"Sprout Social - Great Value?"

  8th of April 03:36


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What is Social CRM Software?

More than 90% of Americans like brands that have a presence on social media channels and 43% of consumers indicate that they try to solve problems with the product or the service by using social media. Social CRM Software helps businesses to bundle customer information (as known from traditional CRM software) but goes a step further and allows to interact with your customers in a two-way model. Instead of pushing information to the client, social CRM Apps focus on communication and collaboration with customers to deepen the relationship and to create new or repeated business.

Social CRM Software Comparison

Use GetApp to find the best social crm software and services for your needs. Our intuitive directory allows you to make an easy online social crm software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


Social CRM Features

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