Featured Social CRM Apps
Software by Desk.com
Help Desk + Social CRM + Customer Support
Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. The first Full-Time Agent is always FREE.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging
Learn more about Desk.com →
Compare Software by Zendesk
Leading Cloud-Based Customer Service Software Solution
Zendesk is the leading cloud-based customer service software solution trusted by over 25,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Learn more about Zendesk →
Compare Software by Freshdesk Inc.
Helpdesk + Social Customer Support
Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.
A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.
Learn more about Freshdesk →
Compare Software by Podio
Work the way you want to.
Achieve more, together. Escape email overload and document chaos with Podio, the collaborative work platform.
*Works your way: make Podio fit your needs in minutes with the power of Podio Apps
*Mobile: get your work done from anywhere with free iPhone, iPad & Android apps
*Social: move away from email into social activity streams
Set up unlimited custom workspaces for your projects, teams, or clients, and invite your colleagues and collaborators.
Choose from many of Podio’s specialized work apps or build your own to help you get the job done. Share and exchange updates, files, ideas, activities, tasks and information with your team and customers along the way.
Do it all in one place: Project management & collaboration, lead management and CRM, file-sharing, knowledge sharing, or managing your recruiting. Integrated with Google Apps, Dropbox, GoToMeeting, and many more.
Podio is your solution to save time, cut cost, improve workflows, reduce barriers, and enjoy team work.
Learn more about Podio →
Compare Software by Insightly
The Leading CRM for Small Business: Easy. Powerful. Affordable.
Insightly provides customer relationship and project management software to small businesses worldwide. More than 100,000 users in 100 countries leverage Insightly’s cloud-based application to manage customer transactions, interactions, leads, proposals, opportunities and projects from any device at any time. Insightly’s web application allows businesses to start using CRM with just an email address and a web browser. In addition, Insightly for Google Apps is the number one CRM application in the Google Apps marketplace.
Learn more about Insightly →
Compare Software by Infusionsoft, Inc.
CRM tool for Small Businesses
For small businesses in growth, there comes a moment when basic sales and marketing tools just can't grow with you. That's where our small business CRM Infusionsoft comes in. Our powerful software combines CRM, email marketing and e-commerce into one integrated system driven by the power of sales and marketing automation.
Learn more about Infusionsoft →
CompareDesk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.
Learn more about Desk.com for Google Apps →
Compare Software by Converge Enterprise
Powerful yet Simple Cloud CRM for SMBs
Converge Enterprise is a cloud based CRM, is designed to offer comprehensive complete business solution to SMBs through simple features, intuitive navigation, intelligent marketing solution, sales force automation, customer intelligence, third-party integration and in-depth analytics. It offers integration with your Email service, MS Office, Outlook and Google Apps to help you manage all your business activities from a single platform.
Learn more about Converge Enterprise →
Compare
Social CRM App Directory
Software by SproutSocial
Social Media Management
Sprout Social is a leading social CRM tool for business. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.
There's always a conversation taking place that's relevant to your business across the web and social channels. Sprout Social brings it all together for you.
You can create custom branded reports on your social media efforts in just a few clicks. You can capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.
Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.
CompareLearn more about SproutSocial →Track your Leads, Contacts, & Deals with Highrise CRM. The smarter way to keep track of your customer relationships.
Track leads & deals: Monitor pending sales leads, proposals, wins & losses.
Manage email better: Easily forward or bcc: your emails right into Highrise.
Easy import & export: Outlook, Excel, CSV, vCard, ACT! and Basecamp contacts.
Follow-up on time: Highrise sends instant reminders via email or SMS/text.
Review conversations : A history of calls, meetings, and customer relationships.
Easy contact management: One web-based address book for your entire company.
CompareLearn more about Highrise CRM →SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation.
Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.
CompareLearn more about SugarCRM → Software by Nimble
Social CRM
Nimble not only manages your existing contacts, it allows you to quickly identify business critical individuals from the most popular social networks and import them with ease.
Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order to attract and retain the right customers.
All your conversation in one place. With one unified inbox for email, Twitter, Facebook and LinkedIn, you can easily manage all of your conversations, share them with your team, and engage the right prospects to grow your business
CompareLearn more about Nimble → Software by Get Satisfaction
Drive Customer Engagement
Get Satisfaction is cloud collaboration software that helps you to:
- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs
Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.
CompareLearn more about Get Satisfaction → Software by Help Scout
Simple Help Desk Software for Small Business
Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.
CompareLearn more about Help Scout → Software by Salesforce.com
Welcome to the social enterprise with Salesforce! Salesforce is the pioneer for the SaaS CRM movement. This online application has many different features for tracking contacts, leads, and customer inquiries. It can be customized and managed by the people who use it, rather than asking for the time of IT staffers. Because the application is hosted on the Web servers at Salesforce's data centers, small businesses don´t have to invest in up-front software licenses or new machines.
CompareLearn more about Salesforce →Tallyzip offers freelancers and small businesses a web based CRM application which serves as well as a all-in-one solution for online invoicing, and accounting.
Tallyzip makes it easy to organize your sales activities by tracking leads, managing deals, sending estimates, and more.
Beyond closing the deal, you'll be able to send your customers invoices for your work, letting them pay online quickly and easily.
Instead of having to then import your data into an accounting program, with Tallyzip, the accounting system is built right in.
Tallyzip is also a great office collaboration tool with a real-time activity feed, personal inbox, group task management system, and an inline commenting feature that makes work feel less like work!
Stop paying for and managing multiple tools, and get everything in one.
CompareLearn more about Tallyzip → Software by Nub Games, Inc.
An anything-to-anything chat platform
My Customer Cloud provides a live chat solution complete with API, allowing you to completely customize your chat service or build your own scalable, reliable real-time chat apps. Our flexible chat platform is based upon the XMPP standard and seamlessly integrates a variety of customer communication channels including website, SMS, instant messaging networks, and Twitter.
CompareLearn more about My Customer Cloud → Software by Salesforce
Maintain your CRM data quality
Data.com Contacts is the world's largest database of up-to-date, downloadable, and complete contact and company information, which helps you to maintain your CRM data quality.
CompareLearn more about Data.com Contacts → Software by Shoutlet, Inc.
Social CRM
Shoutlet Social CRM helps you to create, manage, and measure all of your social media marketing communication with one powerful but intuitive tool.
- Social Network Management
- Social CRM
- Measurement and Analytics
CompareLearn more about Shoutlet → Software by VentureBox, Inc.
VentureBox Assist is a customer management tool for service-based businesses. Securely share documents, track history and assign tasks. Assist makes it easy for any size organization to provide professional service.
CompareLearn more about VentureBox Assist → Software by iuvoDesk, Inc.
Help Desk and Social Customer Service
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
First user free
CompareLearn more about iuvoDesk → Software by BusinessCard2
Real-time text, audio, and video chat solution for sales and support
Workface chat is the biggest innovation in chat since chat was invented. We've taken the nameless, faceless call center process out of chat by enabling your website visitors and customer to communicate directly with your agents. In addition, we've made this same incredible technology easy to integrate not only on your website, but also Facebook, digital documents, email, advertising, and beyond.
CompareLearn more about Workface Chat → Software by Kayako
Multi-Channel Helpdesk
Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide.
Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.
Proven, powerful and accessible support tools without the expense or rocket science. This is Helpdesk Evolved.
CompareLearn more about Kayako → Software by Transmit ehf
Personal CRM app
Five Hundred Plus is an application that uses LinkedIn to help you make the most of your most valuable connections. You may have heard of "Customer relationship management" (CRM) applications used by companies to manage clients and leads. Five Hundred Plus is inspired by those tools but focuses on your own personal network, not your company's. Our main objective is to help you track when you were last in touch with someone and when you should get back in touch so they don't forget you. In essence, we:
- Remind you to touch base with people by sending you an email
- Help you keep track of when you got in touch with your contacts and what you said
CompareLearn more about Five Hundred Plus →Knovial Cloud provides our customers with complete and integrated web CMS, e-Commerce, CRM, and a mobile iPhone and iPad platform. We also provide hosting, unlimited changes and custom graphic design all at a fixed monthly price.
CompareLearn more about Knovial Cloud Platform →
What is Social CRM Software?
More than 90% of Americans like brands that have a presence on social media channels and 43% of consumers indicate that they try to solve problems with the product or the service by using social media. Social CRM Software helps businesses to bundle customer information (as known from traditional CRM software) but goes a step further and allows to interact with your customers in a two-way model. Instead of pushing information to the client, social CRM Apps focus on communication and collaboration with customers to deepen the relationship and to create new or repeated business.
Social CRM Software Comparison
Use GetApp to find the best social crm software and services for your needs. Our intuitive directory allows you to make an easy online social crm software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
Deployments
Pricing model
Customer types
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