Featured Knowledge Management Apps
  • HappyFox 
     11

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media (soon) and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Learn more about HappyFox →

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  • TalentLMS 
     4

    Software by Epignosis

    The Fastest Path to Awesome Learning

  • A super-easy, cloud-based learning platform to train your people and customers

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  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

    Learn more about Desk.com →

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  • Freshservice 
     1

    Software by Freshdesk Inc.

    Online IT Service Desk with a Fresh Twist

  • Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.

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  • SkyPrep 
     5

    Software by SkyPrep LMS

    Online Training Done Right

  • SkyPrep is an online training platform that lets you create courses within minutes.. Upload content that you already have, create your quizzes and tests, and invite employees to take their courses. Track all your employees with easy-to-use reporting tools.

    Learn more about SkyPrep →

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  • Cloud collaboration spaces 
     4

    Software by TallyFox Social Technologies

    Knowledge, Content & Project Management in the cloud

  • Built-in knowledge management with custom content categories and taxonomy makes finding people with specific expertise and related content easy. Clusters provide projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can either stand alone or live inside Knowledge Networks. Set up in 60 seconds without any IT support.

    Learn more about Cloud collaboration spaces →

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  • KronoDesk 
     1

    Software by Inflectra Corporation

    Take Your Customer Support to the Next Level

  • Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs? KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

    Learn more about KronoDesk →

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  • Knowledge Network 
     3

    Software by TallyFox Social Technologies

    Your own powerful Knowledge Network - out of the box!

  • A complete Knowledge Network with unlimited Community workspaces inside. Web and mobile apps fully customizable to your branding and community needs.

    Learn more about Knowledge Network →

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Knowledge Management App Directory
  • Litmos LMS 
     2

    Software by CallidusCloud

    Love Your LMS

     
  • Litmos LMS is a SCORM certified online training system that enables the rapid creation of web based courses and easy distribution to learners on Mac, PC, iPhone, iPad & Android. Online course are created using a mix of video, PowerPoint, SCORM, surveys, quizzes and more. Learners can self signup and optionally pay for the course using the integrated online course shopping cart. Real-time activity feeds and reporting make it Litmos a delight to use.

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  • Yammer 
     2

    Software by Yammer

     

     
  • The Enterprise Social Network Yammer is revolutionizing internal corporate communications by bringing together all of a company’s employees inside a private and secure enterprise social network. Although Yammer is as easy to use as consumer products like Facebook or Twitter, its enterprise-grade software is built from the ground up to drive business objectives. Yammer enables users to communicate, collaborate, and share more easily and efficiently than ever before. It reduces the need for meetings, increases communication across silos, surfaces pockets of expertise and connects remote workers. Enterprise Microblogging - Start a conversation, read posts, and actively collaborate with your coworkers in real-time. Files, Links, and Images - Upload and share documents with co-workers, groups, or your entire company. Direct Messaging - Create a private dialog with one or multiple co-workers. Communities - Create communities for working with partners who are outside of your network .

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  • SharePoint 
     0

    Software by Microsoft Corporation

    Content Management System

     
  • SharePoint is a Web technology based server that can be used to build portals, collaboration sites, and also content management sites.

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  • RealtimeBoard 
     0

    Software by RealtimeBoard

    Whiteboard. Finally in your browser.

     
  • Endless online whiteboard created for real-time team collaboration.

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  • Jive 
     0

    Software by Jive

     

     
  • Start with world’s most powerful social collaboration platform. Add ready-to-run, one-stop solutions that address your biggest business challenges and deliver game-changing benefits.

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $99/One-time-fee.

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  • MangoSpring Collaboration Suite 
     1

    Software by MangoSpring

    All-in-One Collaboration Suite

     
  • MangoSpring collaboration suite meets all your company's workflow and collaboration needs by integrating enterprise social networking, project collaboration, task management, document management, idea management and event management. The goal of this application to enable your employees to stay on top of what matters most and therefore make smarter decisions

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  • BrainCert 
     5

    Software by BrainCert, Inc.

    The Easiest Way to Learn, Teach, and Collaborate Online

     
  • BrainCert is a cloud-based E-Learning platform that functions almost exactly like a traditional classroom. A soup-to-nuts solution for students and instructors, BrainCert offers powerful tools to create (and take) online courses, tests, assessments, and quizzes. Instructors and organizations can host live seminars and conferences online using BrainCert Virtual Classroom, engaging with students located halfway around the world. Content and media publishing tools also allow instructors to publish content publicly or privately without dealing with the headaches associated with converting basic files into online courseware. Instructors can charge for their courses and tests, and collect funds via PayPal and Stripe. Recruiters use BrainCert Testing Platform to accurately pinpoint the strengths and weaknesses of the candidate thus saving time and make faster hiring decisions. BrainCert is the easiest way to learn, teach, and collaborate Online.

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  • IdeaScale.com 
     1

    Software by IdeaScale

    cloud-based idea management for your organization or customers

     
  • IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.

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  • Crowdbase 
     0

    Software by Crowdbase

    The next generation knowledge base

     
  • Crowdbase is the single app you need to centralize, share and find your company's knowledge, all in one private and secure environment. Whether you're looking to centralize articles, links, files or questions, Crowdbase will allow you to share in a breeze, find instantly, stay in the know, and more importantly...save time! You can also let knowledge come to you by connecting relevant RSS feeds, Twitter accounts and hashtags as well as web searches. Connecting all your knowledge sources at one place really ease the process of monitoring your industry, market, customers and competitors, and turns this process into a team effort.

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  • SmartSupport Knowledge Base 
     0

    Software by Safeharbor Knowldge Solutions

    Internal & External Knowledge Base and Forum management platform

     
  • SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!

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  • Qhub 
     1

    Software by Internet Consulting Companies

    Q&A Software that Makes it Easy to Build a Vibrant Community Hub

     
  • Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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  • WSS Knowledge Base Manager Pro 
     1

    Software by WebSite-Scripts Inc.

     

     
  • Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Knowledge Base Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it!

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  • Mindflash 
     3

    Software by Mindflash

    Easy Online Training

     
  • Mindflash is an easy-to-use online training tool that allows you to create courses, invite trainees, and track the results. Just upload your PowerPoint, Word, PDF, or videos and we'll automatically convert them into a Flash-based course; you can even build quizzes and include certificates. You can easily invite trainees with our automated email tools; and tracking the results is simple with our reporting tools. All of our plans come with a FREE trial for unlimited use. No risk. No obligation. No credit card required.

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  • Wiki Knowledge Management 
     0

    Software by Wit - Technology knowledge management system

     

     
  • Israeli SME has developed a robust corporate wiki, for use as a web 2.0 knowledge management system. It is intuitive, speedy and based on the experience of thousands of use cases. The company is looking for clients who need a knowledge management system or a wiki to improve their innovation and sharing of information, strategic partnerships and adaptation to new markets. Description Innovation and knowledge sharing are key to a company's success. Wiki software has proven itself to be the bes

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  • NeuQs Free Helpdesk 
     0

    Software by Neustro Consulting

     

     
  • Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

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  • KANA Express 
     0

    Software by KANA Software

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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What is Knowledge Management Software?

Knowledge Management Software is a subset of Enterprise content management software and which contains a range of software that specialises in the way information is collected, stored and/or accessed. It is used to locate, capture and share Information within a team.

Knowledge Management Software Comparison

Use GetApp to find the best knowledge management software and services for your needs. Our intuitive directory allows you to make an easy online knowledge management software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.



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