Featured Help Desk and Ticket Management Apps
Software by Acobot
Close Up to 70% of Support Tickets, Automatically
Acobot Customer Support Automation for CRM helps you get more from your help desk software by improving customer experience, reducing support tickets and boosting first-contact resolution rate. Acobot is a hosted solution, simple to deploy, easy to use, and seamlessly working with a wide range of help desk software.
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Help Desk and Ticket Management App Directory
Software by Loc8.com
Full spectrum field service for asset maintenance and job management
Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets.
Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.
Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.
Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items
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What is Help Desk and Ticket Management Software?
Help Desk applications are the solution behind many companies' helpdesk technical support services to their customers; it is accessed by staff fielding support calls or emails and taps into the company's problem resolution knowledgebase. It also logs and tracks users' ticket requests for help. Choosing the best help desk software for your business needs can be the first step for a successful customer relationship.
Help Desk and Ticket Management Software Comparison
Use GetApp to find the best help desk and ticket management software and services for your needs. Our intuitive directory allows you to make an easy online help desk and ticket management software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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