Featured Knowledge Management Apps
  • HappyFox 
     11

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media (soon) and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Learn more about HappyFox →

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  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

    Learn more about Desk.com →

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Knowledge Management App Directory
  • Litmos LMS 
     2

    Software by CallidusCloud

    Love Your LMS

     
  • Litmos LMS is a SCORM certified online training system that enables the rapid creation of web based courses and easy distribution to learners on Mac, PC, iPhone, iPad & Android. Online course are created using a mix of video, PowerPoint, SCORM, surveys, quizzes and more. Learners can self signup and optionally pay for the course using the integrated online course shopping cart. Real-time activity feeds and reporting make it Litmos a delight to use.

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  • Cloud collaboration spaces 
     4

    Software by TallyFox Social Technologies

    Knowledge, Content & Project Management in the cloud

     
  • Built-in knowledge management with custom content categories and taxonomy makes finding people with specific expertise and related content easy. Clusters provide projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can either stand alone or live inside Knowledge Networks. Set up in 60 seconds without any IT support.

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  • Yammer 
     2

    Software by Yammer

     

     
  • The Enterprise Social Network Yammer is revolutionizing internal corporate communications by bringing together all of a company’s employees inside a private and secure enterprise social network. Although Yammer is as easy to use as consumer products like Facebook or Twitter, its enterprise-grade software is built from the ground up to drive business objectives. Yammer enables users to communicate, collaborate, and share more easily and efficiently than ever before. It reduces the need for meetings, increases communication across silos, surfaces pockets of expertise and connects remote workers. Enterprise Microblogging - Start a conversation, read posts, and actively collaborate with your coworkers in real-time. Files, Links, and Images - Upload and share documents with co-workers, groups, or your entire company. Direct Messaging - Create a private dialog with one or multiple co-workers. Communities - Create communities for working with partners who are outside of your network .

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  • Bloomfire 
     2

    Software by Bloomfire

     

     
  • Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.

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  • IdeaScale.com 
     1

    Software by IdeaScale

    cloud-based idea management for your organization or customers

     
  • IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.

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  • Atlassian Confluence 
     0

    Software by Atlassian

    Where work becomes teamwork

     
  • Give your team one place to share, find, and collaborate on information they need to get work done. Give your team Confluence. No email. No meetings. No problem. Discuss ideas, define requirements, report on projects, run retrospectives, publish docs, and so much more.

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  • KANA Express 
     0

    Software by KANA Software

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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  • Igloo Software 
     0

    Software by Igloo Software

    An intranet you'll actually like

     
  • Igloo is an intranet you'll actually like. It’s a web-based solution that enables you to share files, give updates, find answers, exchange ideas, manage projects and work better together. That is why world-class companies, such as Deloitte, Harry Winston, IDC and the ATP World Tour, choose Igloo.

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  • Acobot Email Automation 
     0

    Software by Acobot

    Turn more email inquires into sales

     
  • Acobot automatically learns when you or your team members send emails. Then she sends instant answers to customers' inbox when they email you. She also helps you answer emails better and faster by drafting the email replies for you.

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  • Qontext 
     1

    Software by Qontext, Inc.

     

     
  • Qontext provides a Social Software Platform & Contextual Collaboration Tools for Enterprises. Allows organizations to capture the tacit information often exchanged among employees and thereby improving productivity. The collaboration tools include tools to initiate discussions, share documents, micro-blogging tools, and more. Qontext is unique in bringing integrations into other enterprise business applications (CRM, ERP, SCM, etc.) thereby enabling social interactions from within these apps.

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  • Yonyx Interactive Guides 
     3

    Software by Yonyx Inc

    Decision tree driven Interactive guides for customer service

     
  • The management of any customer service organization wants to improve customer self service, Agent productivity & Customer Satisfaction (CSAT). This requires a navigational aide that call center agents can follow along interactively, while helping customers or customers can use to help themselves. Yonyx platform provides a cloud based solution to this problem. Your product experts use the Yonyx platform to create Interactive Guides in the form of multimedia flowcharts that Agents and customers can traverse one step at a time along a pathway specific to each scenario customer needs help with. The use of Yonyx guides improves customer self service, improves productivity of call center Agents & improves CSAT scores for the organization.

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  • Adaptive Discovery 
     1

    Software by Adaptive Insights

    Cloud-based data visualization and visual analytics application

     
  • Adaptive Discovery is the only cloud-based visual analytics application designed for use by executives, line-of-business managers, and finance – not just IT. It delivers unprecedented capability to drill down and across multi-dimensional data, and to use simple menu selections to view trend lines and other analytical views such as waterfall and control charts, with no programming required.

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What is Knowledge Management Software?

Knowledge Management Software is a subset of Enterprise content management software and which contains a range of software that specialises in the way information is collected, stored and/or accessed. It is used to locate, capture and share Information within a team.

Knowledge Management Software Comparison

Use GetApp to find the best knowledge management software and services for your needs. Our intuitive directory allows you to make an easy online knowledge management software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.



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