Featured Customer Support Apps
Software by Desk.com
Help Desk + Social CRM + Customer Support
Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. The first Full-Time Agent is always FREE.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging
Learn more about Desk.com →
Compare Software by Zendesk
Leading Cloud-Based Customer Service Software Solution
Zendesk is the leading cloud-based customer service software solution trusted by over 25,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Learn more about Zendesk →
Compare Software by Freshdesk Inc.
Helpdesk + Social Customer Support
Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.
A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.
Learn more about Freshdesk →
Compare Software by TeamSupport.com
Collaborative Support Software
TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. It helps companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud.
Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.
The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.
TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.
Learn more about TeamSupport →
Compare Software by Zoho Corporation
Help Desk software and Asset Management Tool
ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.
Learn more about ManageEngine ServiceDesk Plus →
Compare Software by Nilex AB
Become a support guru!
Nilex CloudSolution is a poweful helpdesk solution for managing your tickets and and keeping track of user requests. Nilex tracks requests till they get done. No matter your budget you can start making your customers happier with our tool and becoming the servicedesk guru in your IT-department. Nilex SaaS can be used in a variety of areas such as IT-departments and ServiceDesks, Call-center, On Site Mobile Service, Maintenance, HR, and their related operations.
Only your imagination and the needs of your business may set the boundaries for the use of our state of the art ticket management software built with latest web technology.
Learn more about Nilex CloudSolution →
Compare Software by HelpOnClick LLC
Live Chat Software
Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.
This live chat software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.
Invite your visitors for a chat and convert them into a paying and happy customers!
With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing Helponclick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done.
Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages.
Above all, you can also customize the chat window to match your website look.
Learn more about Live Chat Software by HelpOnClick →
Compare Software by Inflectra Corporation
Take Your Customer Support to the Next Level
Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs?
KronoDesk™ is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Learn more about KronoDesk →
CompareDesk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.
Learn more about Desk.com for Google Apps →
Compare Software by Zoho Corporation
Web based customer support
SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Learn more about ManageEngine SupportCenter Plus →
Compare Software by LogicBox Software, Inc.
Your custom CRM in the Cloud!
CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Or you can choose a provider that will deliver a custom data model that scales your business and automates all the processes that makes your business special.
Learn more about LogicBox for CRM →
Compare Software by MediaFunnel
Enterprise Social Media Management
MediaFunnel is the enterprise social media management system (SMMS) that lets multiple users manage content on multiple Facebook and Twitter accounts.
MediaFunnel's features include Brand Monitoring, Tweet and post scheduling, Tweet and Facebook post assignment. User roles include: Guest, Contributor, Publisher and Administrator. Users can post to multiple accounts simultaneously.
The Contributor role lets you define users who can create social media content, but their content must be reviewed by a Publisher or an Administrator before its publicly available on Twitter or Facebook. This adds a level of security to your organization's social media presence.
Tweets and Facebook posts can be scheduled for a specific time, or a set of content can be time released at pre-defined intervals during a specified time window.
MediaFunnel integrates with bit.ly and Google URL shorteners.
Learn more about MediaFunnel →
Compare Software by Lumin Creative
Add Q&A to Your Site in Just Minutes
Add Answerbase's Q&A tool to your website in just minutes, giving you the ability to effectively engage and support the needs of your visitors while benefiting through increased search engine traffic and community driven support. Your visitors are able to easily ask questions and contribute back by submitting quality answers relevant to your website's subject-matter.
Through advanced customization and integration tools, you're able to adjust the look and feel of this powerful tool to be consistent with your current online presence, and also have a variety of integration tools to easily distribute content and functionality throughout your existing site.
Learn more about Answerbase →
Compare
Customer Support App Directory
Software by AffinityLive
Work Smarter.
AffinityLive offers an all-in-one CRM, project management, time billing, accounting, administration and client support solution. It was designed specifically for professional services companies, particularly in the web development/design and consulting sectors.
AffinityLive Sync is a FREE product that combines the power of your team's inboxes. It works by capturing all client emails and attachments to one place. It integrates with your Google Apps, Microsoft Exchange, Outlook, or Office 365 account.
AffinityLive has integrations with Google Apps, Microsoft Exchange, Microsoft Office 365, Quickbooks, Xero, Saasu, Yammer, Twitter, and Business Catalyst.
Paid plans start at $29/user/month.
CompareLearn more about AffinityLive → Software by Igloo Software
An intranet you'll actually like
Igloo is an intranet you'll actually like. It’s a web-based solution that enables you to share files, give updates, find answers, exchange ideas, manage projects and work better together. That is why world-class companies, such as Deloitte, Harry Winston, IDC and the ATP World Tour, choose Igloo.
CompareLearn more about Igloo Software → Software by LIVECHAT Software
Beautiful Online Chat for Amazing Customer Service
LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.
CompareLearn more about LiveChat → Software by Help Scout
Simple Help Desk Software for Small Business
Help Scout empowers small businesses to deliver great customer service with easy to use and affordable help desk software. Get setup in 4 minutes, as there is nothing to re-brand. Help Scout can save your business thousands annually versus more complex customer service solutions.
CompareLearn more about Help Scout → Software by Zoho Corporation
Customer Support and Help Desk Software
Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.
Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.
It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.
CompareLearn more about Zoho Support → Software by Connect2Field
Field Service Mobile Job Management and Scheduling Software
Connect2Field is field service solution for your service business hosted in the cloud.
It allows you to schedule work to your staff and dispatch the work to their mobile device of choice. Any device can be used to access Connect2Field including iPhone, iPad, Android, Windows Phone and more!
Our customers are from a wide range of industries including; plumbing, electrical, pest control, locksmith and pool maintenance companies - any company with a team in the field! Our happy customers have been able to throw away their paper job sheets and have moved to a completely electronic system.
Our job management and scheduling solution also includes features such as Inventory Management, Invoicing and Quoting. Once jobs have been invoiced, you can download these invoices into your accounting system of choice including Xero, Quickbooks, Saasu, Kashflow and MYOB.
Sign up for a free 14 day trial to see how Connect2Field will improve your field service business!
CompareLearn more about Connect2Field - Job Management Software →Tree.io is an all-inclusive web-based business management system, with a cutting-edge CRM application, Project Management and Service Support. Our system is designed to both simplify and supercharge the management of all shapes and sizes of business information. Tree.io is built upon our cutting edge cloud service platform, meaning we can bring you the services available to enterprises for a fraction of the cost.
Project Management, Sales and CRM and Service Support are only a few of Tree.io's powerful applications, all included as standard. Our collaborative modules work together to make sure that knowledge of each aspect of your business is available, where and when you need it. Tree.io supports multiple languages. It has been translated into Spanish and Russian. More languages are coming soon!
CompareLearn more about Tree.io → Software by MapYourTag
Asset Tracking made Easy from your Smartphone
In one single interface get your QR code or use your NFC tag, stick it on any of your asset. Flash or tap it with your smartphone to update its status (inclg. geolocation).
You get now more control in managing your asset on transparency, traceability, and productivity.
MapYourTag has been developed to assist Small and Medium-sized Enterprises and others who need to track, manage and get traceability of their asset in ease at the lowest cost. MapYourTag is SaaS which can be used from any regular web browser.
MapYourTag is made for the following activities:
-Shipping, Logistics & Supply Chain Management
-Maintenance, Quality Control, Inspection, Inventory
-Cleaning and Maintaining of Home, Office, Hospital,...
-./..
Some examples of asset that MapYourTag tracks:
equipment, vehicle, engine, office, medical supplies, weighing machine, people, animal, spare parts, poster, rental of goods,...
CompareLearn more about MapYourTag → Software by Get Satisfaction
Drive Customer Engagement
Get Satisfaction is cloud collaboration software that helps you to:
- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs
Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.
CompareLearn more about Get Satisfaction → Software by Kayako
Multi-Channel Helpdesk
Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide.
Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.
Proven, powerful and accessible support tools without the expense or rocket science. This is Helpdesk Evolved.
CompareLearn more about Kayako → Software by Devcores UG
Chat with your Website Visitors
Userlike is a lightweight and affordable live chat software for websites that allows you to offer a professional online service. By implementing our live chat onto your site you'll be able to chat with your visitors on-site through an integrated chat box.
This easy and on-the-spot communication channel is perfect to offer support right at the moment that your visitors need it. Use Userlike to offer a pinpoint service and to take away any doubts that might prevent an online sale.
CompareLearn more about Userlike Live Chat → Software by BPMonline
CRM and Contact Сentre Technology Combined
What is Customer Support Software?
Web-based customer support software is used by professionals and teams that communicate with clients to improve the service of the enterprise or to fix problems. Customer support software includes the operational
management of business components such as the contact center, the help
desk, the call center, online support and field operations.
Customer Support Software Comparison
Use GetApp to find the best customer support software and services for your needs. Our intuitive directory allows you to make an easy online customer support software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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