Featured Help Desk and Ticket Management Apps
  • Zendesk 
     40

    Software by Zendesk

    Leading Cloud-Based Customer Service Software Solution

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

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  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

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  • HappyFox 
     11

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media (soon) and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

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  • Kayako 
     5

    Software by Kayako

    The leading helpdesk. Simple, scalable. Helpdesk Evolved.

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

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  • Samanage IT Service Desk 
     1

    Software by Samanage

    Manage ongoing service requests with ease

  • A beautiful IT help desk software, superior web-based system that will gain you full control of IT service requests, tasks and related equipment. Use this comprehensive solution to reduce workload, minimize resolution time, streamline IT service requests among your IT staff and offer end users an online self-service portal and FAQ knowledge base. Use the online service desk system designed according to industry best practices to sort, escalate, route and resolve tickets easily from a single platform. See all service requests in queue and gain a clear view with the most beautiful and intuitive cloud help desk ticket system.

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  • TeamSupport 
     36

    Software by TeamSupport.com

    Collaborative Support Software

  • TeamSupport is a customer support management and help desk app. Our ideal customer is a B2B technology company, however any organization can benefit from our service. An award winning cloud-based customer support and help desk solution, TeamSupport harnesses the power of collaboration between departments and customers so your team can deliver an outstanding customer experience. TeamSupport's help desk features include customer service portals, live chat, reporting, ticket management, ticket automation, screen recordings, embedded images and more. TeamSupport has a host of integrations including Jira, Salesforce, Highrise, Mailchimp, Dropbox, Zoho CRM & Reports, Beanstalk, and Nicereply.

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  • Samanage IT Asset Management 
     1

    Software by Samanage

    Easily govern your technological landscape

  • Samanage Cloud IT Asset Management software Lets you easily control your network. Samanage's beautiful user interface and powerful tools and capabilities will maximize visibility and control over your network IT inventory, software usage, license entitlements in order to comprise a one-stop web-based system for keeping track of everything.

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  • Samanage 
     2

    Software by Samanage

    Beautiful IT Service Desk and Asset Management Software

  • Samanage is a leading provider of a true cloud based IT Service Desk and Asset Management software that helps organization of all sizes control their IT infrastructures. Using a beautiful interface, Samanages’ capabilities include IT service desk, problem and change management, hardware and software inventory tracking, a contract repository, inventory risk detection, and more. Delivered as SaaS, Samanage is “always new”. No server installations or software updates are required. Within minutes, Samanage can be easily deployed across multiple sites and provide clear look into complex IT environments.

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  • VisionFlow 
     0

    Software by Visionera AB

    Product development, ALM, ITSM, Customer Support, Project Management and CRM

  • VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM. If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective. If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.

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Help Desk and Ticket Management App Directory
  • Loc8.com 
     6

    Software by Loc8.com

    Full spectrum field service for asset maintenance and job management

     
  • Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets. Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status. Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications. Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

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  • HelpOnClick Live Chat Software 
     14

    Software by HelpOnClick LLC

    Live Chat Software

     
  • Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert them into a paying and happy customers! With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing HelpOnClick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

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  • Sellsy Helpdesk 
     0

    Software by Sellsy

    Helpdesk Software by Sellsy

     
  • Manage your clients requests easily in your team with a beautiful tool. A new type of Helpdesk software invisible to your clients. Sellsy Helpdesk is completely transparent for your clients. Emails are sent from your personal address and never carry a ticket number. You keep a personal relationship with your clients that won't never know they're dealing with software.

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  • eStreamDesk Helpdesk 
     3

    Software by eStreamDesk

    Online helpdesk & knowledge base simplified

     
  • Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

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  • nanoRep 
     3

    Software by nanoRep

    Intelligent Customer Service Solution

     
  • nanoRep is a leading customer service company that offers a complete online solution which improves customer service and increases online sales. nanoRep intelligent solution is based on a learning knowledge base and search technologies that allow instant context-aware answers to customers' questions across web, mobile and social assets.

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  • VivaDesk 
     4

    Software by VivaDesk

    Web based Help Desk Software and Asset Management

     
  • VivaDesk is industry leading IT service management including Help Desk, Asset Mgmt, AD/LDAP Sync, SSO, Change Control, Knowledge Base, Self Service, & KPI Reporting.

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  • Vision Helpdesk 
     30

    Software by Vision Helpdesk

    Multi Channel & Multi Company Help Desk Software

     
  • Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk. The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $99/One-time-fee.

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  • LiveChat 
     8

    Software by LIVECHAT Software

    Beautiful Online Chat for Amazing Customer Service

     
  • LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.

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  • ClickDesk 
     1

    Software by ClickDesk

    Turn your website visitors to happy customers :)

     
  • ClickDesk provides a magic box of Live chat, Voice chat, Help desk and Social Toolbar for your website.

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  • Tender Support 
     0

    Software by Tender Support

    Support your product

     
  • Simple helpdesk application to help you collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere organize your customer care.

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  • Twproject 
     2

    Software by Teamwork

    Friendly project management for smart teams

     
  • Twproject is a full featured web based project management software that gives you full visibility and control over your projects.

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  • ManageEngine ServiceDesk Plus 
     1

    Software by Zoho Corporation

    Help Desk software and Asset Management Tool

     
  • ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

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  • PROMYS PSA 
     6

    Software by PROMYS

    The only PSA software with Built-in Quoting

     
  • Some the largest technology solution providers in North America, the UK and Australia use the PROMYS PSA software. Quotes & Opportunities are linked allowing quote revisions to update margin & revenue forecasts real-time. Sales Orders & Projects are linked providing real-time visibility into cost against budget performance of projects. Help Desk can see assets under Service Contract in the ticket. PROMYS automates the business process, not just operational functions. See customer reviews and module videos to find out more.

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  • Autotask 
     2

    Software by Autotask Corporation

    IT Business Management Software Platform

     
  • Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time. How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into: -What's due -What's billable -What needs to be scheduled -Which employees are under-utilized -How long specific tasks are taking -Which clients are most profitable And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.

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Key Benefits & Features

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

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What is Help Desk and Ticket Management Software?

Help desk and ticket management software solutions are used to optimize the overall support services offered by companies. They can be used for both internal technical support as well as external customer relationship management. These applications offer a more efficient way to track and organize tickets, record incidents and problems, manage requests and standardize issue-solving procedures helping to build a customized knowledge base for easy referral.

Many help desk applications aim to enhance customer service performance by improving customer feedback through the creation of surveys and online forms. This kind of software allows for the storing and archiving of customer information and interaction history, leading to better case management and providing deeper customer insights.

Help desk ticketing software can also be used to relieve the workload of customer service technicians by generating customer self-service portals, such as searchable knowledge databases, forums and FAQ´s. These applications are generally integrated with various communication platforms such as web, email, phone, chat and social media. The goal of these solutions is to increase customer satisfaction, reduce man hours and service costs, update the knowledge base and improve communication.

Key Features & Benefits:

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures

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