Knowledge Management highlights for August
Featured Knowledge Management Apps
  • HappyFox 
     12

    Software by HappyFox Inc

    Helpdesk/ customer support software

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Learn more about HappyFox →

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  • Atlassian Confluence 
     0

    Software by Atlassian

    Agile team collaboration software

  • Give your team one place to share, find, and collaborate on information they need to get work done. Give your team Confluence. No email. No meetings. No problem. Discuss ideas, define requirements, report on projects, run retrospectives, publish docs, and so much more.

    Learn more about Atlassian Confluence →

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  • TallyFox Cluster 
     4

    Software by Cloud collaboration space with built-in knowledge management.

    Integrated knowledge, content & project management

  • Clusters provides projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can be customized to meet your individual needs, whether you need a content management, project management or knowledge management solution. Clusters allows you to categorize content, share it and make it searchable. You can assign and track tasks, collaborate on documents and set up online meetings. Set up wikis for knowledge sharing and manage contact communication within the integrated CRM. Clusters can be set up in 60 seconds and managed without any IT support.

    Learn more about TallyFox Cluster →

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  • HelpGizmo 
     2

    Software by Widgix, LLC

    Knowledgebase and documentation app

  • HelpGizmo is knowledge management and documentation software used to create knowledge bases. HelpGizmo allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. HelpGizmo makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. HelpGizmo's knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created using HelpGizmo making the employee onboarding process more streamlined.

    Learn more about HelpGizmo →

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Knowledge Management App Directory
  • eXo Platform 
     0

    Software by eXo Platform

    The Enterprise Social Platform

     
  • eXo Platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, extensible and has an amazing design. eXo helps companies connect their employees, customers and developers through social, collaborative and content-driven intranets, websites and dashboards. eXo offers a set of user experience services, available as downloadable software or in the cloud, for building and deploying transactional websites, managing web and social content and creating gadgets and dashboards for deployment on-premise, to mobile devices, or in cloud computing environments. We are committed to open standards, and to developing and utilizing best-of-breed open source technology.

    Learn more about eXo Platform →

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  • Reamaze Cloud Helpdesk 
     0

    Software by Reamaze

    Customer support made amazing. Lightweight helpdesk for all.

     
  • Reamaze is a cloud helpdesk app designed from the ground up to fit the specific needs of agile businesses looking for a customer support solution that breaks the mold. Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more. Features - Email support - Facebook, Twitter, and YouTube support - Public sites - External and Internal Knowledge Bases - Community forums - Multi-brand management - Simple CRM - Team collaboration and staff notes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - Works on mobile devices - and much more...

    Learn more about Reamaze Cloud Helpdesk →

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  • Bloomfire 
     2

    Software by Bloomfire

     

     
  • Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.

    Learn more about Bloomfire →

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  • Vivantio Pro 
     4

    Software by Vivantio

    Flexible, Trusted, Reliable Service Desk Software

     
  • Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments. Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.

    Learn more about Vivantio Pro →

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.

    Learn more about LiveAgent →

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  • Active Intelligence Engine (AIE) 
     0

    Software by Attivio, Inc

     

     
  • Attivio's award-winning Active Intelligence EngineTM (AIE) is powering today's critical business solutions with a new approach to unifying information access. By extending enterprise search capabilities across documents, data and media, AIE brings depth, insight and agility to business applications and websites. With information-driven workflow, automatic updates and alerts in real time, AIE affects business processes when it matters - at the convergence of business decisions and actions

    Learn more about Active Intelligence Engine (AIE) →

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  • dapulse  
     0

    Software by dapulse labs Ltd.

    Sync everyone in one place.

     
  • Get everyone working in sync in one place. daPulse lets you create a clear visual display of your top priorities and progress, for everyone to see and contribute. You can set goals, assign people or teams and set deadlines. Anyone can see and update the high level, or dive in for more details. The high level keeps everyone aligned. The low level enables communication and collaboration. The two levels are tied together. The visual display of progress keeps everyone motivated.

    Learn more about dapulse →

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  • Igloo Software 
     0

    Software by Igloo Software

    An intranet you'll actually like

     
  • Igloo is an intranet you'll actually like. It’s a web-based solution that enables you to share files, give updates, find answers, exchange ideas, manage projects and work better together. That is why world-class companies, such as Deloitte, Harry Winston, IDC and the ATP World Tour, choose Igloo.

    Learn more about Igloo Software →

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  • nanoRep 
     3

    Software by nanoRep

    Self-service experience that wins customers through personalized online engagements

     
  • Founded in 2009, nanoRep is a self-service digital engagement leader that maximizes conversions and reduces support load by automatically providing a personalized actionable answer for every question. nanoRep helps brands to deliver industry leading online experience across all digital channels.

    Learn more about nanoRep →

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  • Atlassian Integration Connectors 
     0

    Software by AppFusions

    Bringing it together!

     
  • AppFusions creates Atlassian system and application integrations and connectors for collaboration, business process, and document management systems used in small-to-large Enterprises. AppFusions connectors for Atlasian JIRA, Confluence, Crowd, etc. integrate directly with: * Alfresco DMS * Jive * IBM Connections and IBM Sametime * Google (Google Docs, Google Analytics, Google Apps) * Dropbox * Box * iRise Simulations * UserVoice Feedback and Helpdesk * LingoTek Enterprise translations * Webtrends Analytics * and more in the hopper! AppFusions also has developed application plugins such as: * CFR Part 11 Compliance E-Signatures for JIRA * Enterprise Directory and Org Chart for Confluence * SharpView PDF File Viewer for Confluence * MindMapIt for Confluence Please see our Website and email info [at] appfusions [dot] com for full-function trial keys.

    Learn more about Atlassian Integration Connectors →

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  • Teepin 
     0

    Software by muchBeta

    Harness the Power of Ideas

     
  • Teepin is an idea management and channeling system that allows to engage and listen to everyone working at your organization. Ideas are uploaded and debated by all employees. They can follow, vote and comment them, thus keeping up-to-date on the debates and ideas status of development. Teepin strengthens team spirit by counting on every employee as key when solving problems and creating new solutions.

    Learn more about Teepin →

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  • NeuQs Free Helpdesk 
     0

    Software by Neustro Consulting

     

     
  • Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

    Learn more about NeuQs Free Helpdesk →

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  • e-ServiceSuite 
     0

    Software by Buoyant Solutions, Inc.

     

     
  • e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations

    Learn more about e-ServiceSuite →

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  • BrainCert 
     6

    Software by BrainCert, Inc.

    All-In-One Educational Platform

     
  • BrainCert is a cloud-based e-learning platform, virtual classroom, and enterprise-ready online learning management system (LMS). BrainCert offers all the tools & expertise you need to learn, teach, and collaborate online - all in one place. Imagine having a single platform to do everything from conducting online meetings to selling courses. That's BrainCert.

    Learn more about BrainCert →

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  • KANA Express 
     0

    Software by KANA Software, a Verint Company

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

    Learn more about KANA Express →

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  • IdeaScale.com 
     1

    Software by IdeaScale

    cloud-based idea management for your organization or customers

     
  • IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.

    Learn more about IdeaScale.com →

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  • Yonyx Interactive Guides 
     7

    Software by Yonyx Inc

    Decision tree driven Interactive guides for customer service

     
  • The management of any customer service organization wants to improve customer self service, Agent productivity & Customer Satisfaction (CSAT). This requires a navigational aide that call center agents can follow along interactively, while helping customers or customers can use to help themselves. Yonyx platform provides a cloud based solution to this problem. Your product experts use the Yonyx platform to create Interactive Guides in the form of multimedia flowcharts that Agents and customers can traverse one step at a time along a pathway specific to each scenario customer needs help with. The use of Yonyx guides improves customer self service, improves productivity of call center Agents & improves CSAT scores for the organization.

    Learn more about Yonyx Interactive Guides →

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  • Kanbanchi 
     1

    Software by Magic Web Solutions (UK)

    Plan and Organise your Work using a Simple Dashboard built for Google Apps!

     
  • Kanbanchi collaboration dashboard app (kanban board) is build on Google Technology stack and available within your Google Drive. (Google Docs).

    Learn more about Kanbanchi →

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  • Mingdao.com (明道-企业社会化协作) 
     2

    Software by Meihua Information

    Top enterprise social collaboration platform for China users.

     
  • Mingdao.com is the top rated and used enterprise social collaboration platform in China. it provides a full set of enterprise social networking infrastructure, together with build-in task collaboration and knowledge sharing designs.

    Learn more about Mingdao.com (明道-企业社会化协作) →

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  • ERPNext 
     1

    Software by Web Notes Technologies

    Open Source ERP Built For The Web

     
  • What is iWebNotes Business Tools? It is an all-in-one / easy-to-use portal to manage your business activities online. This includes everything from accounting, invoicing, managing sales, stock keeping, projects, tasks, employees and much much more. Starts at an unbelievable price of Rs 299 per user per month

    Learn more about ERPNext →

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  • MangoSpring Collaboration Suite 
     1

    Software by MangoSpring

    All-in-One Collaboration Suite

     
  • MangoSpring collaboration suite meets all your company's workflow and collaboration needs by integrating enterprise social networking, project collaboration, task management, document management, idea management and event management. The goal of this application to enable your employees to stay on top of what matters most and therefore make smarter decisions

    Learn more about MangoSpring Collaboration Suite →

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Knowledge Management Reviews


Aleta Hubbell reviewed

HelpGizmo

"Perfect Tool for Training Manual"

  23rd of June 15:37


Chris Mihm reviewed

Yonyx Interactive Guides

"Great Software to build instant "Decision Tool""

  19th of June 14:28


Mayukh Gon reviewed

HappyFox

"Clean and simple customer support system"

  4th of April 02:09


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