HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $9/mo/agent
- 30-day Free Trial
Give your team one place to share, find, and collaborate on information they need to get work done. Give your team Confluence. No email. No meetings. No problem.
Discuss ideas, define requirements, report on projects, run retrospectives, publish docs, and so much more.
Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.
Clusters provides projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can be customized to meet your individual needs, whether you need a content management, project management or knowledge management solution.
Clusters allows you to categorize content, share it and make it searchable. You can assign and track tasks, collaborate on documents and set up online meetings. Set up wikis for knowledge sharing and manage contact communication within the integrated CRM. Clusters can be set up in 60 seconds and managed without any IT support.
Litmos LMS is a SCORM certified online training system that enables the rapid creation of web based courses and easy distribution to learners on Mac, PC, iPhone, iPad & Android. Online course are created using a mix of video, PowerPoint, SCORM, surveys, quizzes and more. Learners can self signup and optionally pay for the course using the integrated online course shopping cart. Real-time activity feeds and reporting make it Litmos a delight to use. Start your FREE Trial Today!
- Email support
- Facebook, Twitter, and YouTube support
- Public sites
- External and Internal Knowledge Bases
- Community forums
- Multi-brand management
- Simple CRM
- Team collaboration and staff notes
- Automated workflows
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Volume, response time, and staff reports
- Works on mobile devices
- and much more...
IntelligenceBank is an 'out of the box' yet highly customizable knowledge management platform, that enables you to seamlessly share documents, form data, live data feeds and social knowledge with your team.
Social Collaboration and communication platform for mobile business
Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease.
Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.
eXo Platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, extensible and has an amazing design.
eXo helps companies connect their employees, customers and developers through social, collaborative and content-driven intranets, websites and dashboards.
eXo offers a set of user experience services, available as downloadable software or in the cloud, for building and deploying transactional websites, managing web and social content and creating gadgets and dashboards for deployment on-premise, to mobile devices, or in cloud computing environments. We are committed to open standards, and to developing and utilizing best-of-breed open source technology.
Attivio's award-winning Active Intelligence EngineTM (AIE) is powering today's critical business solutions with a new approach to unifying information access. By extending enterprise search capabilities across documents, data and media, AIE brings depth, insight and agility to business applications and websites. With information-driven workflow, automatic updates and alerts in real time, AIE affects business processes when it matters - at the convergence of business decisions and actions
Convo is built for organizations to centrally share, organize, and archive information across dispersed teams. Convo users can edit and annotate copy, images, and documents as if teams are sitting in the same room. We’ve helped TechCrunch, The Next Web, CBS, and others become more efficient businesses. The results are flexible, clear, and intelligent team communication.
Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments.
Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.
Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.
Cloud-based E-Learning Platform, Virtual Classroom, and LMS
BrainCert is a cloud-based e-learning platform, virtual classroom, and enterprise-ready online learning management system (LMS). A soup-to-nuts solution for students and instructors, BrainCert offers powerful tools to create (and take) online courses, tests, tutorials, and live & recorded classes.
Instructors and organizations can host live seminars and conferences online using BrainCert Virtual Classroom, engaging with students located halfway around the world. Content and media publishing tools also allow instructors to publish content publicly or privately without dealing with the headaches associated with converting basic files into online courseware. Instructors can charge for their courses and tests, and collect funds via PayPal and Stripe.
Recruiters use BrainCert Testing Platform to accurately pinpoint the strengths and weaknesses of the candidate thus saving time and make faster hiring decisions.
BrainCert is the easiest way to learn, teach, and collaborate Online.
MangoSpring collaboration suite meets all your company's workflow and collaboration needs by integrating enterprise social networking, project collaboration, task management, document management, idea management and event management. The goal of this application to enable your employees to stay on top of what matters most and therefore make smarter decisions
Top enterprise social collaboration platform for China users.
Mingdao.com is the top rated and used enterprise social collaboration platform in China. it provides a full set of enterprise social networking infrastructure, together with build-in task collaboration and knowledge sharing designs.
Knowledge base software for online manuals, handbooks, help, and documentation
HelpGizmo is knowledge base and documentation software. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees. Save time and money by sharing knowledge and information.
cloud-based idea management for your organization or customers
IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.
Decision tree driven Interactive guides for customer service
The management of any customer service organization wants to improve customer self service, Agent productivity & Customer Satisfaction (CSAT). This requires a navigational aide that call center agents can follow along interactively, while helping customers or customers can use to help themselves.
Yonyx platform provides a cloud based solution to this problem. Your product experts use the Yonyx platform to create Interactive Guides in the form of multimedia flowcharts that Agents and customers can traverse one step at a time along a pathway specific to each scenario customer needs help with.
The use of Yonyx guides improves customer self service, improves productivity of call center Agents & improves CSAT scores for the organization.
Self-service experience that wins customers through personalized online engagements
Founded in 2009, nanoRep is a self-service digital engagement leader that maximizes conversions and reduces support load by automatically providing a personalized actionable answer for every question. nanoRep helps brands to deliver industry leading online experience across all digital channels.
ProProfs Training Software is an integrated online tool which allows you to create and deliver online training and educational programs. It is easy-to-use and requires no download and can be accessed from any platform, browser or mobile device.
Whether you are an educator associated with a school/university or a corporate trainer in a company, you can easily create online courses, assessments, surveys, polls and flashcards using ProProfs Training Software. You can create an online course by simply uploading your training materials such as files, documents, PowerPoint presentations, PDFs, videos or even online content such as wikis, blogs to a central location.
Since, ProProfs Training Software comes integrated with a powerful quiz maker; you can easily add online assessments, surveys, polls and even flashcards to your course. This includes powerful course and learner management features such as online classrooms, advanced reports, custom certificates and more.
Cloud-based data visualization and visual analytics application
Adaptive Discovery is the only cloud-based visual analytics application designed for use by executives, line-of-business managers, and finance – not just IT. It delivers unprecedented capability to drill down and across multi-dimensional data, and to use simple menu selections to view trend lines and other analytical views such as waterfall and control charts, with no programming required.