Knowledge Management highlights for August
Featured Knowledge Management Apps
  • HappyFox 
     12

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Learn more about HappyFox →

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  • Atlassian Confluence 
     0

    Software by Atlassian

    Where work becomes teamwork

  • Give your team one place to share, find, and collaborate on information they need to get work done. Give your team Confluence. No email. No meetings. No problem. Discuss ideas, define requirements, report on projects, run retrospectives, publish docs, and so much more.

    Learn more about Atlassian Confluence →

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  • Desk.com 
     18

    Software by Salesforce

    All-in-one customer support for fast-growing businesses

  • Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

    Learn more about Desk.com →

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  • TallyFox Cluster 
     4

    Software by Cloud collaboration space with built-in knowledge management.

    Integrated knowledge, content & project management

  • Clusters provides projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can be customized to meet your individual needs, whether you need a content management, project management or knowledge management solution. Clusters allows you to categorize content, share it and make it searchable. You can assign and track tasks, collaborate on documents and set up online meetings. Set up wikis for knowledge sharing and manage contact communication within the integrated CRM. Clusters can be set up in 60 seconds and managed without any IT support.

    Learn more about TallyFox Cluster →

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  • Litmos LMS 
     2

    Software by CallidusCloud

    Love Your Learners

  • Litmos LMS is a SCORM certified online training system that enables the rapid creation of web based courses and easy distribution to learners on Mac, PC, iPhone, iPad & Android. Online course are created using a mix of video, PowerPoint, SCORM, surveys, quizzes and more. Learners can self signup and optionally pay for the course using the integrated online course shopping cart. Real-time activity feeds and reporting make it Litmos a delight to use. Start your FREE Trial Today!

    Learn more about Litmos LMS →

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Knowledge Management App Directory
  • Jive 
     0

    Software by Jive

    Social Collaboration and communication platform for mobile business

     
  • Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease. Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.

    Learn more about Jive →

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  • IntelligenceBank Knowledge Management 
     0

    Software by IntelligenceBank

    Manage documents and data online

     
  • IntelligenceBank is an 'out of the box' yet highly customizable knowledge management platform, that enables you to seamlessly share documents, form data, live data feeds and social knowledge with your team.

    Learn more about IntelligenceBank Knowledge Management →

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  • eXo Platform 
     0

    Software by eXo Platform

    The Enterprise Social Platform

     
  • eXo Platform is an open-source social-collaboration software designed for enterprises. It is full featured, based on standards, extensible and has an amazing design. eXo helps companies connect their employees, customers and developers through social, collaborative and content-driven intranets, websites and dashboards. eXo offers a set of user experience services, available as downloadable software or in the cloud, for building and deploying transactional websites, managing web and social content and creating gadgets and dashboards for deployment on-premise, to mobile devices, or in cloud computing environments. We are committed to open standards, and to developing and utilizing best-of-breed open source technology.

    Learn more about eXo Platform →

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  • Reamaze Cloud Helpdesk 
     0

    Software by Reamaze

    Customer support made amazing. Lightweight helpdesk for all.

     
  • Reamaze is a cloud helpdesk app designed from the ground up to fit the specific needs of agile businesses looking for a customer support solution that breaks the mold. Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more. Features - Email support - Facebook, Twitter, and YouTube support - Public sites - External and Internal Knowledge Bases - Community forums - Multi-brand management - Simple CRM - Team collaboration and staff notes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - Works on mobile devices - and much more...

    Learn more about Reamaze Cloud Helpdesk →

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  • HelpGizmo 
     2

    Software by Widgix, LLC

    Knowledge base software for online manuals, handbooks, help, and documentation

     
  • HelpGizmo is knowledge base and documentation software. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees. Save time and money by sharing knowledge and information.

    Learn more about HelpGizmo →

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  • Adaptive Discovery 
     1

    Software by Adaptive Insights

    Cloud-based data visualization and visual analytics application

     
  • Adaptive Discovery is the only cloud-based visual analytics application designed for use by executives, line-of-business managers, and finance – not just IT. It delivers unprecedented capability to drill down and across multi-dimensional data, and to use simple menu selections to view trend lines and other analytical views such as waterfall and control charts, with no programming required.

    Learn more about Adaptive Discovery →

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  • Bloomfire 
     2

    Software by Bloomfire

     

     
  • Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.

    Learn more about Bloomfire →

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  • LiveAgent  
     6

    Software by QualityUnit, LLC

    Helpdesk & Live Chat

     
  • LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.

    Learn more about LiveAgent →

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  • Vivantio Pro 
     4

    Software by Vivantio

    Flexible, Trusted, Reliable Service Desk Software

     
  • Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments. Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.

    Learn more about Vivantio Pro →

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  • Active Intelligence Engine (AIE) 
     0

    Software by Attivio, Inc

     

     
  • Attivio's award-winning Active Intelligence EngineTM (AIE) is powering today's critical business solutions with a new approach to unifying information access. By extending enterprise search capabilities across documents, data and media, AIE brings depth, insight and agility to business applications and websites. With information-driven workflow, automatic updates and alerts in real time, AIE affects business processes when it matters - at the convergence of business decisions and actions

    Learn more about Active Intelligence Engine (AIE) →

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  • dapulse  
     0

    Software by dapulse labs Ltd.

    Sync everyone in one place.

     
  • Get everyone working in sync in one place. daPulse lets you create a clear visual display of your top priorities and progress, for everyone to see and contribute. You can set goals, assign people or teams and set deadlines. Anyone can see and update the high level, or dive in for more details. The high level keeps everyone aligned. The low level enables communication and collaboration. The two levels are tied together. The visual display of progress keeps everyone motivated.

    Learn more about dapulse →

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  • Igloo Software 
     0

    Software by Igloo Software

    An intranet you'll actually like

     
  • Igloo is an intranet you'll actually like. It’s a web-based solution that enables you to share files, give updates, find answers, exchange ideas, manage projects and work better together. That is why world-class companies, such as Deloitte, Harry Winston, IDC and the ATP World Tour, choose Igloo.

    Learn more about Igloo Software →

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  • nanoRep 
     3

    Software by nanoRep

    Self-service experience that wins customers through personalized online engagements

     
  • Founded in 2009, nanoRep is a self-service digital engagement leader that maximizes conversions and reduces support load by automatically providing a personalized actionable answer for every question. nanoRep helps brands to deliver industry leading online experience across all digital channels.

    Learn more about nanoRep →

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  • Atlassian Integration Connectors 
     0

    Software by AppFusions

    Bringing it together!

     
  • AppFusions creates Atlassian system and application integrations and connectors for collaboration, business process, and document management systems used in small-to-large Enterprises. AppFusions connectors for Atlasian JIRA, Confluence, Crowd, etc. integrate directly with: * Alfresco DMS * Jive * IBM Connections and IBM Sametime * Google (Google Docs, Google Analytics, Google Apps) * Dropbox * Box * iRise Simulations * UserVoice Feedback and Helpdesk * LingoTek Enterprise translations * Webtrends Analytics * and more in the hopper! AppFusions also has developed application plugins such as: * CFR Part 11 Compliance E-Signatures for JIRA * Enterprise Directory and Org Chart for Confluence * SharpView PDF File Viewer for Confluence * MindMapIt for Confluence Please see our Website and email info [at] appfusions [dot] com for full-function trial keys.

    Learn more about Atlassian Integration Connectors →

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  • Teepin 
     0

    Software by muchBeta

    Harness the Power of Ideas

     
  • Teepin is an idea management and channeling system that allows to engage and listen to everyone working at your organization. Ideas are uploaded and debated by all employees. They can follow, vote and comment them, thus keeping up-to-date on the debates and ideas status of development. Teepin strengthens team spirit by counting on every employee as key when solving problems and creating new solutions.

    Learn more about Teepin →

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  • NeuQs Free Helpdesk 
     0

    Software by Neustro Consulting

     

     
  • Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

    Learn more about NeuQs Free Helpdesk →

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  • e-ServiceSuite 
     0

    Software by Buoyant Solutions, Inc.

     

     
  • e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations

    Learn more about e-ServiceSuite →

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  • semKnowledge 
     0

    Software by semYOU

    Web Cloud Knowledge Management

     
  • Web Cloud Knowledge Management Digitalize your knowledge and access it from everywhere. semKnowledge is an information and knowledge management software with an integrated document management system (DMS) for small, medium size and large companies.

    Learn more about semKnowledge →

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  • Convo 
     1

    Software by Convo

    Simple. Smart. Real Time Collaboration.

     
  • Convo is built for organizations to centrally share, organize, and archive information across dispersed teams. Convo users can edit and annotate copy, images, and documents as if teams are sitting in the same room. We’ve helped TechCrunch, The Next Web, CBS, and others become more efficient businesses. The results are flexible, clear, and intelligent team communication.

    Learn more about Convo →

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  • KANA Express 
     0

    Software by KANA Software, a Verint Company

    Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

     
  • KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

    Learn more about KANA Express →

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Knowledge Management Reviews


Aleta Hubbell reviewed

HelpGizmo

"Perfect Tool for Training Manual"

  23rd of June 15:37


Mayukh Gon reviewed

HappyFox

"Clean and simple customer support system"

  4th of April 02:09


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