HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $9/mo/agent
- 30-day Free Trial
Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.
Clusters provides projects, events, and entire organizations with a cloud-based community for collaboration & knowledge management. Clusters can be customized to meet your individual needs, whether you need a content management, project management or knowledge management solution.
Clusters allows you to categorize content, share it and make it searchable. You can assign and track tasks, collaborate on documents and set up online meetings. Set up wikis for knowledge sharing and manage contact communication within the integrated CRM. Clusters can be set up in 60 seconds and managed without any IT support.
Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which your company can share information, resources and business applications. Connect to the right people, find the most relevant and up-to-date information, and assign tasks, within one social network.
Social Collaboration and communication platform for mobile business
Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease.
Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.
Igloo is an intranet you'll actually like. It’s a web-based solution that enables you to share files, give updates, find answers, exchange ideas, manage projects and work better together. That is why world-class companies, such as Deloitte, Harry Winston, IDC and the ATP World Tour, choose Igloo.
Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments.
Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.
Get everyone working in sync in one place. daPulse lets you create a clear visual display of your top priorities and progress, for everyone to see and contribute. You can set goals, assign people or teams and set deadlines. Anyone can see and update the high level, or dive in for more details. The high level keeps everyone aligned. The low level enables communication and collaboration. The two levels are tied together. The visual display of progress keeps everyone motivated.
cloud-based idea management for your organization or customers
IdeaScale is an intuitive and powerful solution for the collection of feedback and ideas. Based on the principles of crowdsourcing, members of IdeaScale communities contribute ideas and then vote those ideas up and down in an engaging process that allows the best submissions to bubble to the top. IdeaScale was designed to be used by everyone--from government agencies to SMBs to worldwide Enterprise organizations.
Self-service experience that wins customers through personalized online engagements
Founded in 2009, nanoRep is a self-service digital engagement leader that maximizes conversions and reduces support load by automatically providing a personalized actionable answer for every question. nanoRep helps brands to deliver industry leading online experience across all digital channels.
Precuro is an easy to use, visually attractive, enterprise 2.0 intranet portal software with workflow automation and robust reporting. Precurio gives your organization a one point access to information and also helps you streamline your business processes/workflow, while improving communication and collaboration amongst employees.
Internal & External Knowledge Base and Forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time.
Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
BrainCert is a cloud-based e-learning platform, virtual classroom, and enterprise-ready online learning management system (LMS).
BrainCert offers all the tools & expertise you need to learn, teach, and collaborate online - all in one place. Imagine having a single platform to do everything from conducting online meetings to selling courses. That's BrainCert.
Decision tree driven Interactive guides for customer service
The management of any customer service organization wants to improve customer self service, Agent productivity & Customer Satisfaction (CSAT). This requires a navigational aide that call center agents can follow along interactively, while helping customers or customers can use to help themselves.
Yonyx platform provides a cloud based solution to this problem. Your product experts use the Yonyx platform to create Interactive Guides in the form of multimedia flowcharts that Agents and customers can traverse one step at a time along a pathway specific to each scenario customer needs help with.
The use of Yonyx guides improves customer self service, improves productivity of call center Agents & improves CSAT scores for the organization.
ProProfs Training Software is an integrated online tool which allows you to create and deliver online training and educational programs. It is easy-to-use and requires no download and can be accessed from any platform, browser or mobile device.
Whether you are an educator associated with a school/university or a corporate trainer in a company, you can easily create online courses, assessments, surveys, polls and flashcards using ProProfs Training Software. You can create an online course by simply uploading your training materials such as files, documents, PowerPoint presentations, PDFs, videos or even online content such as wikis, blogs to a central location.
Since, ProProfs Training Software comes integrated with a powerful quiz maker; you can easily add online assessments, surveys, polls and even flashcards to your course. This includes powerful course and learner management features such as online classrooms, advanced reports, custom certificates and more.
Customer support made amazing. Lightweight helpdesk for all.
- Email support
- Facebook, Twitter, and YouTube support
- Public sites
- External and Internal Knowledge Bases
- Community forums
- Multi-brand management
- Simple CRM
- Team collaboration and staff notes
- Automated workflows
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Volume, response time, and staff reports
- Works on mobile devices
- and much more...
Scalable and affordable omni-channel customer service software for midsize businesses in the cloud
KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual.
KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes.
The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.